Operation Support Manager - SB

The Operations Support Manager ensures the integrity of the revenue cycle, acts as a liaison with the Manager, Implementation for new customer Go Lives, and manages/mentors all revenue cycle personnel.

Essential Duties and Responsibilities:

• Effectively oversees and manages the key performance indicators specifically designated for revenue cycle functions, including, but not limited to, AR Management, AP Management, Cash Application, & Supplier Payment initiation
• Assists with New Sunburst Client Implementations, mainly focused on Timecard Management, Billing Integrity, Invoicing Set-Up and Process Management centered around Sunburst’s AR Management System
• Builds strong relationships with Maxim/Amergis Corporate Leaders associated with Revenue Cycle functions
• Collaborates and provides continuous and ongoing feedback to team members, peers, partners, and manager for the purpose of improving Sunburst relationships
• Develops team members using individual development plans, role specific competencies, mentorship, stretch assignments, and establishes succession plans
• Collects on over 90 day accounts and other escalated accounts, as needed. Keep manager informed of any potential issues that would impact cash flow; oversees communications to Agency partners should Client payment issues arise
• Drives a high level of customer service between direct reports, other team members and external stakeholders. This includes, but is not limited to: Sunburst partners, Clients, Suppliers and Maxim/Amergis Stakeholders
• Proactively communicates to senior leadership potential risk areas by actively reviewing your team’s account receivables as needed and completing a risk analysis
• Actively involved in complex payer issues and continuously looks for opportunities to improve and create synergies
• Understands how to separate and combine tasks into efficient work flows, creates and executes on action plans
• Proactively implements education process improvements to prevent future disruptions in their designated oversight of the revenue cycle
• Performs other duties as assigned/necessary

Minimum Requirements:

• At least 3 years of experience in Accounts Receivable and Billing, with at least 1 year of Managed Service Provider experience preferred
• High School degree required; Bachelor’s degree preferred
• Superior knowledge of Sunburst’s Billing, Collections, Cash Application and Vendor Payment Guidelines
• Proficiency in Microsoft Office, with intermediate proficiency in Excel
• Excellent decision-making, team-building, and development skills
• Excellent written and verbal communication skills; proficiency in the English language is required

At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:

Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate Employee Assistance Program, Health Savings Account , 401(k), 401(k) Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death and Dismemberment Insurance, Voluntary Life and Accidental Death and Dismemberment Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Accident Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance, Pet Insurance, MilkStork, Transportation Benefit, Educational Assistance Program, College Partnership Program, Paid Time Off/Company Holidays

*Benefit eligibility is dependent on employment status.

Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

This posting will remain active on job boards for 5 days from date of posting unless there is a good faith basis to extend the posting date.

Please note that this pay range represents a good faith estimate of the compensation that will be offered for this position based on the circumstances. The actual pay offered to a successful candidate will take into account a wide range of factors, including but not limited to location, experience, and other variable factors.

Job Category: Field

Job Function: Field | Management | Management

Job Type: Full Time

Setting: Corporate/Field Office

Position Type: FieldOffice

Office Number: 0000

Pay Rate: $65000 - $82500 / Year

Date Posted: 2026-09-29T21:38:59