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Added 1 day ago
AL
Warehouse Associate
AMERCAREROYAL, LLC
Summerville, SC
- $18 USD / hour
Added 2 days ago
Strategic Pricing Analyst
AMERCAREROYAL, LLC
Exton, PA
Added 2 days ago
Strategic Pricing Analyst
AMERCAREROYAL, LLC
Summerville, SC
Added 4 days ago
AL
Cutter Operator - 2nd Shift
AMERCAREROYAL, LLC
Westfield, MA
- $19.2 to $27.26 USD / hour
Added 12 days ago
AL
Bag Machine Operator - 1st Shift
AMERCAREROYAL, LLC
Westfield, MA
- $19.2 to $27.26 USD / hour
Added 13 days ago
AL
Machine Operator - 3rd Shift
AMERCAREROYAL, LLC
Westfield, MA
- $19.2 to $27.26 USD / hour
Added 23 days ago
AL
Maintenance & Process Engineer – Manufacturing
AMERCAREROYAL, LLC
Westfield, MA
- $90,000 to $105,000 USD / year
Added 23 days ago
AL
Machine Operator - 1st Shift
AMERCAREROYAL, LLC
Westfield, MA
- $19.2 to $27.26 USD / hour
Added 23 days ago
AL
Machine Operator - 2nd Shift
AMERCAREROYAL, LLC
Westfield, MA
- $19.2 to $27.26 USD / hour
Added 23 days ago
AL
Machine Operator - 3rd Shift
AMERCAREROYAL, LLC
Westfield, MA
- $19.2 to $27.26 USD / hour
Added 23 days ago
AL
Machine Operator - Weekends
AMERCAREROYAL, LLC
Westfield, MA
- $19.2 to $27.26 USD / hour
Added 23 days ago
AL
Machine Operator - Rotating Day Shift
AMERCAREROYAL, LLC
Westfield, MA
- $19.2 to $27.26 USD / hour
Added 23 days ago
AL
Machine Operator - Rotating Overnight Shift
AMERCAREROYAL, LLC
Westfield, MA
- $19.2 to $27.26 USD / hour
Added 23 days ago
AL
Maintenance Mechanic - 3rd Shift
AMERCAREROYAL, LLC
Westfield, MA
- $25 to $35 USD / hour
Added 23 days ago
AL
Production Operator - Night Shift
AMERCAREROYAL, LLC
Hammond, LA
- $20 to $22 USD / hour
Added 23 days ago
AL
Production Operator - Night Shift
AMERCAREROYAL, LLC
Hammond, LA
- $20 to $22 USD / hour
Added 23 days ago
AL
Production Operator - Day Shift
AMERCAREROYAL, LLC
Hammond, LA
- $20 to $22 USD / hour
Added 23 days ago
Regional Sales Manager - South Texas
AMERCAREROYAL, LLC
Remote, United States
Added 23 days ago
AL
Production Supervisor - Night Shift
AMERCAREROYAL, LLC
Hammond, LA
- From $80,000 USD / year
Added 23 days ago
AL
Maintenance Mechanic - Weekend Shift
AMERCAREROYAL, LLC
Westfield, MA
- $25 to $35 USD / hour
Added 23 days ago
AL
Warehouse Leadhand
AMERCAREROYAL, LLC
Westfield, MA
- $24.8 to $27.26 USD / hour

No more jobs.

Closed listing

AMERCAREROYAL, LLC

Customer Service Account Representative

Chesterfield, MO, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: Experience handling customer accounts and customer relations; 1-2 years of prior customer service experience
Posting language: English

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Original job description

Archived listing. The details below describe a past opening.

The Account Representative is responsible for overseeing the satisfaction of customers as it pertains to all operational functions of Company. Manage a portfolio of accounts and support daily order processing, handle customer inquiries and update customer on order processing, logistic status and other key information. Account representatives are ACR’s single point of contact for processing orders for our customers, responding to inquiries and handling any issues that arise following the order from start to finish. All Account Representatives are cross trained to help and be flexible.

This is a hybrid role: At our Chesterfield, STL location: This role will require on-site 5 days per week during the initial training period (2 weeks).

How you will make an impact:

Answer telephone in a professional and courteous manner - first line to customers
Accurately and efficiently process and enter many types of product orders
Respond in a timely manner to emails from sales team and customers, both external and internal
Resolve customer issues within SLA (inquiries, returns, order status)
Oversee accounts as assigned to ensure familiarity with customer base
Track orders and provide customers with ETAs
Interpret various forms of data to relay customer order trends and patterns
Review and release internal customer web orders
Keeping up to date with all the company’s products and procedures
Communicate and monitor any delays to customer’s orders including backordered items
Perform all other tasks, jobs, and or assignments as directed by Management

Requirements

What you'll need to be successful:

Experience handling customer accounts and customer relations; 1-2 years of prior customer service experience
Computer experience including knowledge of Microsoft Word and Excel
Accurate data entry skills and attention to detail
Ability to build rapport with customers
Problem Solving skills
Deadline orientation and ability to work with timely demands and manage multiple workload
Excellent communication skills with both internal and external customers
Detail oriented and organized
Resolve customer issues within Service Level Agreement - SLA (inquiries, returns, order status)
Ability to work well under pressure and keep a professional attitude
Communication Proficiency
Motivated team player
Reliable and Flexible

Pre-hire Process:

Employment offers are contingent upon a successful Criminal Background Check.

About employer

More about this job

Skills

Customer service
Sales
Manage accounts
Customer relations
Microsoft Word
Microsoft Excel
Data entry
Attention to detail
Problem solving
Communication skills

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