Customer Service Coordinator

Description

· Support Purchase Order Processing, New/Repeat Quote & Proposal Generation and Order Maintenance globally. · Support incoming Customer requests via email and phone · Support Customers, Service Team, Regional Sales Managers, Distributors, and Technical Sales with Proposal / Quotation Development, Order status, Opportunity and Case creation, and Export Compliance. · Troubleshoot order issues. · Expedite order/quote while being detailed and quality oriented. · Review new Orders with appropriate parties as part of the global purchase order review process · Shared responsibility for documentation and reporting accuracy for Order Management metrics · Responsible to follow all documented process procedures related to Pricing and MSD / Syspro maintenance · Responsible to ensure all Proposed and Quoted products are standard product, utilizing Master Price via MSD; work with Finance for non MPL items to determine pricing. · Responsible to escalate non-standard request to the Applications Lab · Participate in internal meetings to give status updates · Operates cross functionally with Sales, Service, Applications Lab, Engineering, Operations and Finance. · Acts as contact person and liaison on behalf of customer, partners with multiple teams. · Support team members with other duties such as quotes, purchase orders, Customer End Use Certificate and acknowledgements. · Assist with training of new Team Members, as needed.

There is no relocation package with this position. NO THIRD PARTY RECRUITERS.

Requirements

AAS or equivalent experience or 2 years Customer Support experience

Responsibilities include MSD Opportunities and Cases and Syspro Sales Orders:

· Quote preparation · Purchase Order review and Order creation · Resolve issues with PO’s and secure required documentation. · Return Material Authorization (RMA) creation & processing · Responding to Customer Inquiries · Process Change Orders · Phone Coverage