Senior Manager, Administration

At the Blank Family of Businesses, our Core Values drive our culture, guide our decisions, and make our organization a great place to work.

GIVE BACK TO OTHERS

Recognize that the well-being of business cannot be separated from the well-being of society. Join in our ongoing eff­orts to give back through time, talents, labor and financial commitment.

LEAD BY EXAMPLE

Demonstrate an entrepreneurial spirit that supports our culture and vision. Take full advantage of our empowerment philosophy by o­ffering suggestions, making decisions and taking responsibility for actions. Stand up for your convictions and vocalize your opinions.

INNOVATE CONTINUOUSLY

Constantly seek new ways to improve results and move above and beyond what seems possible. Demonstrate non-stop reinvention. Do not let unnecessary bureaucracy kill innovation. Implement high quality, new processes, products, services, or solutions that meet or exceed the needs and expectations of our customers.

PUT PEOPLE FIRST

Demonstrate understanding that people are the center, the heartbeat of any successful enterprise. Build rapport and trust by demonstrating sensitivity and respect for others. Empower and listen to associates because they are our number-one source for information and ideas. Invest time and resources in developing associates’ skills and assisting them in managing their careers.

LISTEN AND RESPOND

Listen to internal and external customers (fans, grantees, players, associates, vendors, partners) to understand what they need. View customer needs as golden opportunities that, when creatively addressed, will enhance our competitive edge and the environment in which we all work and professionally grow. Dedicate the needed resources, time and energy to creating lasting value for all customers.

INCLUDE EVERYONE

Our individual diff­erences make our organization more valuable. Value diverse ideas, experiences, skills, work styles and backgrounds. Harness individual diff­erences to create a competitive advantage and better support our partners. Encourage others to accept and capitalize on diversity.

AMB Family Office is the support company for the Chairman and the Chairman’s family as well as the investment management and support services arm of Arthur Blank’s for-profit businesses. The Blank Family of Businesses portfolio includes The Arthur M. Blank Family Foundation, National Football League’s Atlanta Falcons, Mercedes-Benz Stadium, PGA TOUR Superstore, Major League Soccer’s Atlanta United FC, National Woman’s Soccer League’s Atlanta City FC, TGL’s Atlanta Drive Golf Club, WTGL Atlanta, West Creek Ranch, Mountain Sky Guest Ranch, Auster at Dome Mountain, and Paradise Valley Ranch. While diverse in nature with unique operations and customers, these businesses are run based on a common set of core values, which focus on developing customer relationships, treating associates with respect, and supporting communities.

Position Summary The Sr. Manager, Administration is responsible for supporting and enabling the Chief of Staff (COS) in meeting the Chairman’s goals and objectives. The Sr. Manager, Administration works with the COS to support all calendaring & scheduling needs and special projects & initiatives involving the Chairman’s office and his personal/business objectives. In collaboration with the Executive Support Team and the Chief of Staff (COS), this role will appropriately direct high-level questions, concerns, and requests on behalf of the Chairman and respond to high-priority VIP business and personal inquiries according to protocol set forth by the COS. Working with the COS, this position will ensure that the Chairman is fully prepared for business, personal events and engagements. With the COS, this role works to provide a seamless integration of all aspects of the Chairman’s personal and business activities and relationships and is required to provide 24/7 coverage 365 days a year with a clear understanding that singular focus and attention to every detail are expected.

Role and Responsibilities

• As directed, facilitate strategic management processes, assistance, and guidance to help manage specific strategic initiatives of the Chairman’s office that are critical in meeting his personal and professional goals and responsibilities.
• In collaboration with the COS, “looks around the corner” to anticipate opportunities and challenges across the full spectrum of the Chairman’s businesses, philanthropic, and personal endeavors.
• Responsible for interacting with team members across the Blank Family of Businesses, leaders of organizations the Chairman and his family participate in, and his personal homes and properties to ensure alignment, synergy and effectiveness.
• Liaison to the executive leadership teams of the Blank Family of Businesses and leaders of organizations the Chairman participates in, facilitating progress on key strategic matters and scheduling meetings as delegated by the COS or Chairman.
• As requested, assist in preparing material for business update meetings.
• Manage a team that includes the Administrative Coordinator and Sr. Executive Assistant – Scheduling; provide oversight, feedback and coaching to associates to include potential development and training opportunities.
• Oversee the preparation of reports, proposals, briefings, and presentations, and respond for, or on behalf of, the Chairman.
• As directed by the COS, manage the Chairman’s email correspondence, to ensure urgent items are brought to the Chairman’s attention and that other communications, requests, and invitations are addressed appropriately; assist in promptly formatting emails & documents to the Chairman’s preference.
• Ensure that the Chairman’s urgent requests (“Hotline”) are promptly and properly delegated, tracked, and executed; Responsible for coordinating responses and progress to the Chairman on a daily & weekly basis.
• Responsible for reviewing and finalizing weekly update reports into one consolidated report for the Chairman’s review.
• Assist the COS with correspondence that deals with issues and subject matters that require considerable sensitivity, discretion, judgment, or negotiation.
• Build and nurture relationships to serve as a resource for the Chairman and point of contact as designated for key constituents and stakeholders, including family members, to resolve complex issues and help move forward strategic priorities.
• Responsible for maintaining the Chairman’s Contact List.
• Manage and coordinate process, design element, vendors, and mailing list for the Chairman’s annual pistachio can gift and communicate with Chairman.
• With the COS, coordinate and direct special projects or duties as assigned by the Chairman or COS.
• Gather and compile department inputs for the weekly update report, following up on open items ahead of the Chairman's review.

Qualifications and Education Requirements

• 6+ years of experience working in complex organizational environments.
• A minimum of 3 years of experience influencing and working closely with internal and external C-Suite and Executive-level leaders.
• Proven track record of developing effective partnerships across disparate groups to organize and facilitate decisions and ensure implementation.
• BA/BS required; MBA preferred.

Additional Requirements:

• Ability to work flexible hours and willingness to work a varied schedule including evenings, weekends and some holidays, as required.
• Domestic and international travel required – travel estimated to be 10%-15%.
• Must have ability to respond properly in any emergency or safety situation.

Preferred Skills

• Excellent demonstrated judgment and diplomacy in working with diverse groups to address complex issues.
• High aptitude for emotional intelligence and people management.
• Unquestionable integrity and ability to maintain absolute confidentiality.
• Aptitude and experience making independent judgments.
• Ability to coordinate professional and personal obligations seamlessly.
• Proven experience handling highly confidential and sensitive materials and situations.
• Exceptional written, presentation and verbal communication skills that can be applied across executive levels as well as support staff.
• Ability to master a wide range of relationships, tasks, and perspectives required.
• Increasing responsibility working with executives across a range of operating businesses.
• Ability to perform at a consistently high standard in a demanding, fast-paced environment.
• Collaborative team player and leader who motivates and inspires others to achieve shared goals.
• Positive, solutions-oriented attitude.
• Must have exceptional organizational and analytical skill.
• Demonstrate strong problem-solving skills;
• Must be proficient in a variety of Windows-based computer programs including MS Word, PowerPoint, Outlook and Excel with ability to learn new tools as needed.
• Must be able to work independently, prioritize work, and independently manage multiple and competing priorities while meeting deadlines.
• Extreme attention to detail required.