Customer Service Representative

ABOUT AMERICAN STATE BANK

For 50 years we have been committed to providing our customers with high-quality products and exceptional customer service. Our growth and success has been driven by employees who have a passion to serve our customers and our communities. We are family-owned and family-oriented, and it shows in our professional, yet fun culture.

THE OPPORTUNITY

Customer Service Representatives (CSR) should be able to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will be the “front line” of our bank and will play a fundamental role in achieving our customer satisfaction. The CSR must be able to process a large volume of transactions daily, communicate with different types of clients and sell the bank’s products and services.

COUNT ON TO:

• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
• Cashes checks and pays out money after verification of signatures and customer balances.
• Enters customers' transactions into computer to record transactions, and issues computer generated receipts.
• Provide welcoming environment for customers at all touch points.
• Orders daily supply of cash, counts incoming cash, places on accounts for uncollected funds.
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen.
• Explains, promotes, or sells products or services at point of interaction.
• Removes deposits from and counts and balances cash in automated teller machines and night depository.
• Duties as assigned by supervisor

KNOWLEDGE AND SKILLS:

• High school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience.
• Provide stellar customer service.
• Communicate effectively with customers and other employees.
• Read and comprehend simple instructions

BENEFITS

Healthcare (medical, vision, dental) Competitive Compensation Community Involvement Incentives Paid Vacation & Sick leave Paid Holidays

Paid Maternity & Parental Leave 401(k) with matching contribution Team Building Activities Apparel Reimbursement

OUR VALUES

Integrity Dedicated Community Caring Innovative

AFFIRMATIVE ACTION | EQUAL OPPORTUNITY EMPLOYER | MEMBER FDIC