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Engineering Services Manager
Vierbicher Associates Inc
Reedsburg, WI
…delivering high-quality public infrastructure and/or private land development projects. This position sits at the intersection of team leadership, technical excellence, resource allocation,…
Added just now
IG
Project Manager
Insight Global
Remote, United States
- From $28 USD / hour
We are seeking a Project Manager with strong Agile experience to support the delivery of software development projects. This role will partner closely with engineering, product, and…
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Mission Architect, Missile Defense
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Centennial, CO
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Maintenance Technician II
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Brattleboro, VT
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Added 1 min ago
Senior Specialist, Electrical Engineer
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Plano, TX · Greenville, TX
…responsible for research, systems integration, preparation of engineering drawings, and coordination of design activities with Systems Engineering, Manufacturing, and Production to ensure…
Added 1 min ago
Systems Engineer
BorgWarner Noblesville LLC
Kokomo Technical Center, IN
Bachelor’s degree in Engineering or Computer Science; however, a Master’s Degree in Electrical, Mechanical, or Software Engineering is preferred
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Director, Business Development
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QinetiQ, Inc is actively looking for a Director, Business Development, to develop and drive our continued growth supporting the Solutions Business Unit portfolio.
Added 2 mins ago
Rail Bridge Engineer
Michael Baker International
Chicago, IL · Pittsburgh, PA · Cleveland, OH · Des Moines, IA · Omaha, NE
Perform railroad bridge design and detailing in accordance with the AREMA Manual for Railway Engineering
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Production Kitting Specialist
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- $21 to $23 USD / hour
…Corps, and Special Operations Command. We provide hardware and software product development, systems integration, system test and evaluation support, modeling and simulation analysis, and…
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IT Manager
HFW Companies
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…security, budgeting, vendor management, user support, and the development of IT policies and processes. The ideal candidate is a collaborative technology leader who can balance business…
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Construction Manager
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Opportunities for professional growth and development.
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Energy Engineer III- $50 per HR- HVAC EXP Needed!
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…gas energy efficiency projects. This position supports the development, promotion, and implementation of energy efficiency programs to meet established goal. Education/Experience: 3-7 years…
Added 3 mins ago
High School Computer Science Teacher
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…instruction that promotes logicalreasoning, algorithmic thinking, software development, digital literacy, and real-world technology…
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Senior Developer Data Engineering
Quaker Chemical Corporation
Conshohocken, PA
The Senior Developer II designs, develops, and maintains complex software applications that enable business transformation and digital innovation. This role applies advanced technical…
Added 4 mins ago
Application Security Engineer
The Pennsylvania State University
San Diego, CA
We are seeking a highly skilled Application Security Engineer with a strong foundation in security engineering to join the DevSecOps Team of the Joint Mission Integration and…
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Print Production Intern (Winter/Spring 2027)
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Somerville, MA
Lasers, optics, precision motion, thermals, airflow, materials handling, chemistry, sensing, controls, and software all have to work at micron-scale precision, for thousands of layers, with…
Added 4 mins ago
YI
Simulation and Modeling Enginer III
York International Corp.
United States
- $98,509 to $101,033.46 USD / year
This position requires a Bachelor’s degree or foreign equivalent in Mechanical Engineer, Chemical Engineering or a related field. Plus four (4) years of experience as a Mechanical…
Added 5 mins ago
Mechanical Engineer- NPD
Clopay
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Engineering & Design Acumen: A 4-year Bachelor of Science in Mechanical Engineering (BSME) plus at least 5 years of professional product design or development experience.
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Mechanical Engineer, Navy
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…Mansfield, MA location, you will contribute to the design and development of valves for U.S. Navy submarines and aircraft carriers. In this role, you will work on projects that prioritize…
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Multimedia Design Intern - Summer 2027
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Carpentersville, IL
- $16 USD / hour
OTTO Engineering is seeking a creative, motivated Multimedia Design Intern to join our Marketing Department. This hands-on opportunity combines graphic design, digital content creation,…
Added 7 mins ago
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Manager, New Car Engineering
Metropolitan Transportation Authority
Brooklyn, NY
- From $115,252 USD / year
This position will report to the Senior Director, New Car Technology and be responsible for all engineering aspects of electrical/mechanical systems design for new car procurement(s) from…
Added 7 mins ago
MT
Manager, Carborne System Data Development
Metropolitan Transportation Authority
Brooklyn, NY
- From $115,252 USD / year
Develop a specialized engineering team with expertise in CBTC, modern signaling, control theory, troubleshooting, data analysis, obsolescence detection, and cybersecurity compliance.
Added 7 mins ago
Agentic AI Engineer - Kennesaw, GA
United Contractor Services
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3–5 years of professional software engineering experience, with at least 1 year shipping production AI/LLM systems (not prototypes, not demos).
Added 8 mins ago
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Senior Underground Transmission Line Engineer 2 - Grid
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This position will offer you the ability to apply and expand your knowledge of underground transmission line engineering, including routing, duct bank configurations, manhole placement and…

Amazon

Technical Program Manager , Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Aug 19, 2026

Original job description

Description

Amazon Customer Service is reimagining the associate experience from the ground up. We're building a future where every associate - from their first day through their entire career - has an experience designed around them as individuals.

Network Solutions is seeking a Technical Program Manager to lead program execution orchestration for the Associate Journey. You'll own how we deliver AI-native capabilities - orchestrating execution across engineering, science, product, and operations to deliver at scale. You'll manage complex, multi-team delivery across the full associate lifecycle - from pre-hire through onboarding, training, scheduling, and career progression.

This is a ground-up build applying new approaches to longstanding challenges at Amazon's scale. You'll work in a high-ambiguity environment where you'll define execution paths without established playbooks. Success requires driving technical architecture decisions that impact delivery timelines, managing complex dependency chains, and ensuring what we build can be operationalized at scale.

You'll drive program execution across multiple capability areas, influence senior leadership on delivery approach and resource needs, and build program mechanisms that define how we ship associate experience capabilities for years to come.

Key job responsibilities

Own end-to-end program execution for Associate Journey capabilities spanning pre-hire through tenured associate experiences
Orchestrate how and when we deliver - coordinating parallel execution tracks across Engineering, Applied Science, Data Engineering, Product, Operations, and UX
Drive technical architecture decisions that impact delivery timelines, operational scalability, and system integration
Manage dependency chains across teams, organizations, and systems - identifying blockers early and unblocking teams to maintain momentum
Build program mechanisms including delivery milestones, risk registers, and status reporting that provide leadership visibility into execution health
Partner with Service Delivery Operations teams to validate implementation feasibility, rollout readiness, and operational constraints
Establish program rhythms including sprint planning, dependency reviews, and stakeholder syncs that keep distributed teams aligned
Lead coordination for AI-native product development, ensuring engineering, science, and product teams are synchronized on delivery timelines
Navigate high ambiguity - defining execution paths and delivery plans where precedent doesn't exist
Influence senior leadership on delivery approach, resource needs, and technical trade-offs that impact timelines
Drive data-driven program management through analysis of delivery velocity, execution health, and program risk indicators
Own program retrospectives and continuous improvement mechanisms that improve delivery velocity and execution quality over time
Ensure delivery milestones align with product roadmap and business commitments

A day in the life

Your days vary. You review delivery status across workstreams, triage blockers, and run dependency reviews with engineering and science teams to align on integration timelines, API contracts, and handoffs. You translate ambiguous challenges into clear execution plans and partner with operations to validate rollout readiness. You facilitate alignment across distributed teams, escalate blockers, and navigate trade-offs between speed and quality. Some days you're deep in data pipeline readiness or deployment sequencing; others you're crafting executive updates on program health for leadership reviews. You're building from the ground up - applying fresh approaches to longstanding challenges and creating mechanisms that will shape how we deliver for years.

About the team

Join Associate Journey within Network Solutions, building Amazon's AI-native customer service network. We're product managers, engineers, scientists, designers, and operations partners who believe associates deserve an experience designed with the same care as the customer's. We work backwards from associate needs, leverage AI/ML, and move fast. This is Day 1 - you'll shape how we deliver.

Basic Qualifications

5+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
5+ years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Experience building scalable programs and repeatable scalable processes, levering various tools and methods to create scale and efficiency

Preferred Qualifications

5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

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More about this job

Skills

Customer service
Scheduling
Data engineering
ICT system integration
Reporting
Leadership
Program management
Process improvement
ML
Software development
Project management
Recruitment
Mental health

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