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Construction Project Portfolio Manager
The University of Central Florida Board of Trustees
Orlando, FL
…point of contact for assigned clients, the Project Portfolio Manager oversees projects throughout the full lifecycle, from planning and design through construction and closeout. This…
Added 2 mins ago
Supply Chain Manager
Worley
AB, CA
The Project Supply Chain Manager leads the planning and execution of project supply chain activities, including procurement, subcontract management, expediting, materials management, and…
Added 3 mins ago
Product Program Senior Manager (4084)
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Miami, FL
The Product Program Senior Manager is responsible for the day-to-day coordination, administration, and execution of the JSLIST program. The position serves as the central point of…
Added 6 mins ago
Senior Product Manager - Digital Asset Management
Veeva
Remote, United States
…behind every campaign. We are looking for an experienced product manager to own and grow Veeva's DAM capabilities, making our customers' brand, marketing operations, commercial, and medical…
Added 6 mins ago
Senior Product Manager - Digital Asset Management
Veeva
Remote, United States
…behind every campaign. We are looking for an experienced product manager to own and grow Veeva's DAM capabilities, making our customers' brand, marketing operations, commercial, and medical…
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Senior Associate Director, Residence Life
The Pennsylvania State University
United States
The Senior Associate Director of Residence Life provides strategic leadership and operational oversight for designated areas within a comprehensive, multi-campus Residence Life program…
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Antenna Engineer
The Pennsylvania State University
Reston, VA
CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally…
Added 6 mins ago
Application Security Engineer
The Pennsylvania State University
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CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally…
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Network Engineer, Connectivity
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Registered Nurse
LINEAGE CARE GROUP
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HVAC and Appliance Manager
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Ft Bliss, TX
POSITION SUMMARY: Under minimal supervision, the HVAC and Appliance Manager is responsible to manage HVAC and appliance maintenance as well as repair services for the specified facilities…
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Manager, SMS Standards and Procedures
Metropolitan Transportation Authority
Brooklyn, NY
- From $115,252 USD / year
This position is responsible for the development of the Scheduled Maintenance System (SMS) program for all revenue fleets. The incumbent will manage a staff of engineers to establish…
Added 9 mins ago
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Manager, New Car Engineering
Metropolitan Transportation Authority
Brooklyn, NY
- From $115,252 USD / year
This position will report to the Senior Director, New Car Technology and be responsible for all engineering aspects of electrical/mechanical systems design for new car procurement(s) from…
Added 10 mins ago
Sr. Technical Program Manager
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The Senior Technical Program Manager leads a portfolio of infrastructure, cybersecurity, cloud, identity, network, service delivery, and technology modernization initiatives.
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Senior Level Electrical Engineer
Sargent & Lundy
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Assist project manager or other project lead in efforts to ensure projects are completed satisfactorily, on time, and within budget.
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Senior Accountant
City of Hendersonville
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…grant, capital, and debt‑related accounting activities. The Senior Accountant provides high‑level technical expertise, resolves complex accounting issues, and supports City departments…
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Procurement Program Manager
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- $125,000 to $145,000 USD / year
Position Title: Procurement Program ManagerConstellation, Inc. is seeking an experienced Principal/Program Manager (PM) to lead the Department of Transportation (DOT) Federal Transit…
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Materials Laboratory Director
University of Missouri System
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- $97,552 to $136,656 USD / year
User facility operations (25%). Design and run the user program: access modes, proposal intake and technical review, scheduling, user agreements, intellectual property and data terms, and…
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Human Resources Business Partner - Product Development & Engineering
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Senior Product Manager
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Senior Accountant
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Strategic Growth Program Manager - Advanced Packaging
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Qnity is seeking a highly driven Strategic Growth Program Manager to organize and lead a portfolio of enterprise-priority growth and incubation programs supporting the Advanced Packaging…

Amazon

Technical Program Manager , Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Aug 19, 2026

Original job description

Description

Amazon Customer Service is reimagining the associate experience from the ground up. We're building a future where every associate - from their first day through their entire career - has an experience designed around them as individuals.

Network Solutions is seeking a Technical Program Manager to lead program execution orchestration for the Associate Journey. You'll own how we deliver AI-native capabilities - orchestrating execution across engineering, science, product, and operations to deliver at scale. You'll manage complex, multi-team delivery across the full associate lifecycle - from pre-hire through onboarding, training, scheduling, and career progression.

This is a ground-up build applying new approaches to longstanding challenges at Amazon's scale. You'll work in a high-ambiguity environment where you'll define execution paths without established playbooks. Success requires driving technical architecture decisions that impact delivery timelines, managing complex dependency chains, and ensuring what we build can be operationalized at scale.

You'll drive program execution across multiple capability areas, influence senior leadership on delivery approach and resource needs, and build program mechanisms that define how we ship associate experience capabilities for years to come.

Key job responsibilities

Own end-to-end program execution for Associate Journey capabilities spanning pre-hire through tenured associate experiences
Orchestrate how and when we deliver - coordinating parallel execution tracks across Engineering, Applied Science, Data Engineering, Product, Operations, and UX
Drive technical architecture decisions that impact delivery timelines, operational scalability, and system integration
Manage dependency chains across teams, organizations, and systems - identifying blockers early and unblocking teams to maintain momentum
Build program mechanisms including delivery milestones, risk registers, and status reporting that provide leadership visibility into execution health
Partner with Service Delivery Operations teams to validate implementation feasibility, rollout readiness, and operational constraints
Establish program rhythms including sprint planning, dependency reviews, and stakeholder syncs that keep distributed teams aligned
Lead coordination for AI-native product development, ensuring engineering, science, and product teams are synchronized on delivery timelines
Navigate high ambiguity - defining execution paths and delivery plans where precedent doesn't exist
Influence senior leadership on delivery approach, resource needs, and technical trade-offs that impact timelines
Drive data-driven program management through analysis of delivery velocity, execution health, and program risk indicators
Own program retrospectives and continuous improvement mechanisms that improve delivery velocity and execution quality over time
Ensure delivery milestones align with product roadmap and business commitments

A day in the life

Your days vary. You review delivery status across workstreams, triage blockers, and run dependency reviews with engineering and science teams to align on integration timelines, API contracts, and handoffs. You translate ambiguous challenges into clear execution plans and partner with operations to validate rollout readiness. You facilitate alignment across distributed teams, escalate blockers, and navigate trade-offs between speed and quality. Some days you're deep in data pipeline readiness or deployment sequencing; others you're crafting executive updates on program health for leadership reviews. You're building from the ground up - applying fresh approaches to longstanding challenges and creating mechanisms that will shape how we deliver for years.

About the team

Join Associate Journey within Network Solutions, building Amazon's AI-native customer service network. We're product managers, engineers, scientists, designers, and operations partners who believe associates deserve an experience designed with the same care as the customer's. We work backwards from associate needs, leverage AI/ML, and move fast. This is Day 1 - you'll shape how we deliver.

Basic Qualifications

5+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
5+ years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Experience building scalable programs and repeatable scalable processes, levering various tools and methods to create scale and efficiency

Preferred Qualifications

5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

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More about this job

Skills

Customer service
Scheduling
Data engineering
ICT system integration
Reporting
Leadership
Program management
Process improvement
ML
Software development
Project management
Recruitment
Mental health

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