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Senior Product Manager
Aegis Ventures
Remote, United States
As a Senior Product Manager at Caregentic, you will own our product roadmap and turn priorities into clear, actionable work for engineering. You will build deep product knowledge,…
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Regulatory & Permitting Specialist- Oil and Gas
Jobot
Denver, CO
- $100,000 to $135,000 USD / year
A well-established independent oil and gas exploration and production company is seeking a Senior Regulatory Specialist to support its upstream and midstream operations in Colorado.
Added 1 min ago
Performance Marketing Lead
Clients Blackbox, Inc.
Remote, United States
…Blackbox is in a major growth period, and we're looking for a Senior Paid Media Strategist / Paid Media Lead who can own client performance across media buying, strategy, messaging,…
Added 2 mins ago
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Snr Platform Engineer - Salesforce & Integrations
e.Republic
Remote, United States
- $100,000 to $115,000 USD / year
The Senior Platform Engineer – Salesforce & Integrations designs, develops, and maintains scalable business applications, Salesforce solutions, and enterprise integrations across…
Added 2 mins ago
Senior AI Agent Test Developer, SDET
NVIDIA USA
CA
We are looking for a Senior AI Agent Test Developer to help deliver reliable AI agents and end-to-end agentic workflows on NVIDIA GPU platforms. You will develop test plans and strategies…
Added 2 mins ago
Senior Platform Service Software Engineer
NVIDIA USA
CA
We are now looking for a senior software engineer to join our Hardware Infrastructure team! Our team is responsible for delivering highly available platform services and performant web…
Added 2 mins ago
Senior Resiliency Architect, Hardware Diagnostics and Resiliency Modeling
NVIDIA USA
CA
We are now seeking a Senior Resiliency Architect to support the development of hardware diagnostics and resiliency models for Datacenter and Edge Computing products with applications…
Added 2 mins ago
Senior Staff Algorithm Engineer - Emerging Sensing Technologies
Dexcom
Remote, United States
Communicate findings and recommendations to technical experts, business stakeholders, and senior leadership.
Added 3 mins ago
Senior Cloud Platform Engineer, Code Quality Platforms
Fidelity Technology Group, LLC
Westlake, TX
As a Senior Cloud Engineer on the Code Quality Platform team, you will design, build, and maintain platforms and tools that help engineering teams improve software quality, accelerate…
Added 4 mins ago
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US Scientific Communications Senior Director
AstraZeneca
Wilmington, DE · Wilmington
- $197,390.4 to $296,085.6 USD / year
The Senior Director, US Scientific Communications sets the strategic agenda for the US medical communications function. They are accountable for building and evolving a high-performing team…
Added 5 mins ago
Senior Forward Deployed Engineer
Enlighten AI Labs
Atlanta, GA
Senior ownership of software delivered into real customer environments, including decisions about architecture, rollout, and ongoing reliability.
Added 5 mins ago
Forward Deployed Engineer
Enlighten AI Labs
Atlanta, GA
…deployment from investigation through handoff, working with senior engineers on decisions that affect the broader…
Added 5 mins ago
Engineering Manager, Online Serving and Inference, AI Platform
Netflix
Remote, United States
Communicate progress to stakeholders, customers, and senior leadership.
Added 6 mins ago
Junior Process Engineer
Worley
ON, CA
…standards, and customer expectations. Under the guidance of senior engineers and project leaders, you will support the preparation of engineering deliverables, participate in technical…
Added 6 mins ago
Senior Process Engineer
Worley
ON, CA
We are currently recruiting for a Senior Process Engineer. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Toronto, Ontario.
Added 6 mins ago
Senior Process Automation & Controls Engineer
Worley
Metairie, LA · Metairie
We are seeking a Senior Process Automation & Controls Engineer to join our Consulting team, the office location is in Metairie, Lousina. This position is ideal for an experienced engineer…
Added 6 mins ago
Senior Procurement Contract Specialist
Worley
ON, CA
We are seeking an experienced Senior Procurement Contracts Specialist to provide contract administration and commercial support for major capital projects while maintaining direct…
Added 6 mins ago
Manager, Project Controls
Worley
ON, CA
Significant project controls experience supporting complex engineering, construction, EPC or EPCM projects, including experience in a leadership or senior project controls capacity.
Added 6 mins ago
Privacy & AI Senior Counsel
Fiserv Solutions LLC
Alpharetta, GA · NY · Berkeley Heights, NJ
Added 6 mins ago
Principal Product Manager – SAP
Vertex, Inc.
Remote, United States
The Principal Product Manager – SAP is a senior individual contributor responsible for end-to-end product management and technical leadership of Vertex's SAP portfolio. This role serves as…
Added 6 mins ago
Distinguished, Software Engineer
Walmart Inc.
United States
As a senior technical leader, you will partner closely with Engineering, Product, Business, Customer Experience, Payments, Fulfillment, and Platform teams to establish the long-term…
Added 8 mins ago
Senior Director, Medical Publications and Scientific Communications
BridgeBio Pharma
Remote, United States
The Senior Director, Medical Publications and Scientific Communications will support the development and tactical execution of the publication strategy for acoramidis. This role includes…
Added 9 mins ago
Senior Global Sourcing Manager, Sheet Metal
Anduril Industries
Costa Mesa, CA
The Senior Global Sourcing Manager, Sheet Metal is the domain expert for the metals commodities for Anduril Industries. This is a proactive, high-impact role in securing critical…
Added 9 mins ago
Senior Global Sourcing Manager, Metals
Anduril Industries
Costa Mesa, CA
The Senior Global Sourcing Manager, Sheet Metal is the domain expert for the metals commodities for Anduril Industries. This is a proactive, high-impact role in securing critical…
Added 9 mins ago
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Senior/Staff Nanofabrication and Characterization Engineer
Neurophos
Austin, TX
- $160,000 to $190,000 USD / year

Amazon

Technical Program Manager , Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Aug 19, 2026

Original job description

Description

Amazon Customer Service is reimagining the associate experience from the ground up. We're building a future where every associate - from their first day through their entire career - has an experience designed around them as individuals.

Network Solutions is seeking a Technical Program Manager to lead program execution orchestration for the Associate Journey. You'll own how we deliver AI-native capabilities - orchestrating execution across engineering, science, product, and operations to deliver at scale. You'll manage complex, multi-team delivery across the full associate lifecycle - from pre-hire through onboarding, training, scheduling, and career progression.

This is a ground-up build applying new approaches to longstanding challenges at Amazon's scale. You'll work in a high-ambiguity environment where you'll define execution paths without established playbooks. Success requires driving technical architecture decisions that impact delivery timelines, managing complex dependency chains, and ensuring what we build can be operationalized at scale.

You'll drive program execution across multiple capability areas, influence senior leadership on delivery approach and resource needs, and build program mechanisms that define how we ship associate experience capabilities for years to come.

Key job responsibilities

Own end-to-end program execution for Associate Journey capabilities spanning pre-hire through tenured associate experiences
Orchestrate how and when we deliver - coordinating parallel execution tracks across Engineering, Applied Science, Data Engineering, Product, Operations, and UX
Drive technical architecture decisions that impact delivery timelines, operational scalability, and system integration
Manage dependency chains across teams, organizations, and systems - identifying blockers early and unblocking teams to maintain momentum
Build program mechanisms including delivery milestones, risk registers, and status reporting that provide leadership visibility into execution health
Partner with Service Delivery Operations teams to validate implementation feasibility, rollout readiness, and operational constraints
Establish program rhythms including sprint planning, dependency reviews, and stakeholder syncs that keep distributed teams aligned
Lead coordination for AI-native product development, ensuring engineering, science, and product teams are synchronized on delivery timelines
Navigate high ambiguity - defining execution paths and delivery plans where precedent doesn't exist
Influence senior leadership on delivery approach, resource needs, and technical trade-offs that impact timelines
Drive data-driven program management through analysis of delivery velocity, execution health, and program risk indicators
Own program retrospectives and continuous improvement mechanisms that improve delivery velocity and execution quality over time
Ensure delivery milestones align with product roadmap and business commitments

A day in the life

Your days vary. You review delivery status across workstreams, triage blockers, and run dependency reviews with engineering and science teams to align on integration timelines, API contracts, and handoffs. You translate ambiguous challenges into clear execution plans and partner with operations to validate rollout readiness. You facilitate alignment across distributed teams, escalate blockers, and navigate trade-offs between speed and quality. Some days you're deep in data pipeline readiness or deployment sequencing; others you're crafting executive updates on program health for leadership reviews. You're building from the ground up - applying fresh approaches to longstanding challenges and creating mechanisms that will shape how we deliver for years.

About the team

Join Associate Journey within Network Solutions, building Amazon's AI-native customer service network. We're product managers, engineers, scientists, designers, and operations partners who believe associates deserve an experience designed with the same care as the customer's. We work backwards from associate needs, leverage AI/ML, and move fast. This is Day 1 - you'll shape how we deliver.

Basic Qualifications

5+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
5+ years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Experience building scalable programs and repeatable scalable processes, levering various tools and methods to create scale and efficiency

Preferred Qualifications

5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

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More about this job

Skills

Customer service
Scheduling
Data engineering
ICT system integration
Reporting
Leadership
Program management
Process improvement
ML
Software development
Project management
Recruitment
Mental health

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