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EE
Electronic Assembly / Small Units
Express Employment Professionals
Clearwater, FL
- $18 to $22 USD / hour
…strong foundation for career growth within our Production and Operations…
Added just now
EE
Store Associate Part Time
Express Employment Professionals
Lakeland, FL
- Part-time
We are seeking a dependable, customer-focused Store Associate to join an established automotive business. This position involves a combination of customer service, vehicle sales,…
Added just now
WN
Sales Support Intake Coordinator
WORKING NURSES HEALTHCARE
Margate, FL
- $19 to $22 USD / hour
Education: High school diploma or equivalent required; associate or bachelor’s degree preferred.
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EE
Test Technician I
Express Employment Professionals
Clearwater, FL
- $21 to $23 USD / hour
…career growth within our Production, Test, Engineering, and Operations…
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EE
Packer
Express Employment Professionals
Brookfield, IL
- $17 to $18 USD / hour
Packer / Packaging Associate / Production Worker – All Shifts
Added just now
Store Associate
Express Employment Professionals
Lakeland, FL
We are seeking a dependable, customer-focused Store Associate to join an established automotive business. This position involves a combination of customer service, vehicle sales,…
Added just now
EE
Shipping and Receiving Clerk
Express Employment Professionals
Brookfield, IL
- $17 to $20 USD / hour
Shipping & Receiving Clerk / Warehouse Associate – 1st Shift
Added just now
EE
Mechanical Assembly Magnetics
Express Employment Professionals
Clearwater, FL
- $18 to $21 USD / hour
…strong foundation for career growth within our Production and Operations…
Added just now
LB
Sales Associate (Brick Specialist) - Lakeside Mall - Metairie, LA
LEGO Brand Retail Inc.
United States
- $17.25 to $18.75 USD / hour
…be part of a company with such an inspiring vision”. VP of Operations in Americas &…
Added just now
EE
CDL - A Driver/Warehouse Associate Home Daily
Express Employment Professionals
Bloomington, IL
- $25 to $27 USD / hour
A Bloomington-area company is hiring a CDL-A Driver / Warehouse Associate for a full-time 1st shift opportunity.
Added just now
BS
Part Time Dining Server
Benchmark Senior Living
Hamden, CT
- Part-time
Must have knowledge of dietary procedures and related Health Department regulations and guidelines for food service operations.
Added 1 min ago
FH
Clinical Research Coordinator I
Fred Hutchinson Cancer Center
Seattle, WA
- $27.68 to $39.41 USD / hour
Coordinate and assist in carrying out daily clinical operations of assigned research studies in accordance with study protocols, regulatory and GCP guidelines, and institutional policy.
Added 1 min ago
VH
Warehouse Associate I (PIT) - Mon–Fri 8:00 AM – 5:00 PM
Vital Holdings LLC
Nashville, TN
- $17 to $19 USD / hour
The Warehouse Associate I supports core warehouse operations including inventory processing,
Added 1 min ago
HK
Pre-K Site Director – Before & After School
HEALTHY KIDS PROGRAMS
Lagrangeville, NY
- $18 to $20 USD / hour
Program Compliance: Ensure staff and program operations consistently meet state regulations, Healthy Kids policies, and host school requirements.
Added 1 min ago
HK
Pre-K Site Director – Before & After School
HEALTHY KIDS PROGRAMS
Arlington, NY
- $18 to $20 USD / hour
Program Compliance: Ensure staff and program operations consistently meet state regulations, Healthy Kids policies, and host school requirements.
Added 1 min ago
HK
Early Childhood Learning Director & Lead Teacher
HEALTHY KIDS PROGRAMS
Liberty, NY
- $17 to $20 USD / hour
Support daily center operations and scheduling
Added 1 min ago
HK
Early Childhood Learning Director & Lead Teacher
HEALTHY KIDS PROGRAMS
Neversink, NY
- $17 to $20 USD / hour
Support daily center operations and scheduling
Added 1 min ago
HK
Early Learning Director and Lead Teacher
HEALTHY KIDS PROGRAMS
Monticello, NY
- $17 to $20 USD / hour
Support daily center operations and scheduling
Added 1 min ago
HK
Early Learning Director and Lead Teacher
HEALTHY KIDS PROGRAMS
Liberty, NY
- $17 to $20 USD / hour
Support daily center operations and scheduling
Added 1 min ago
HK
Early Childhood Director/Lead Teacher
HEALTHY KIDS PROGRAMS
Old Forge, NY
- $17 to $20 USD / hour
Support daily center operations and scheduling.
Added 1 min ago
Production Sr Technician (Conversion Artillery)
General Dynamics Ordnance & Tactical Systems
Hampton, AR
Establishes a standard production rate in performance of maintenance, production, clerical, and other worker operations.
Added 1 min ago
HF
Warehouse Sales Associate
Habitat for Humanity of Greater Los Angeles
Torrance, CA
- $20 USD / hour
Habitat for Humanity of Greater Los Angeles is hiring a Warehouse Sales Associate! If you thrive in a fast-paced environment, you'll help with sales, unloading trucks, stocking and pricing…
Added 1 min ago
Chilled Water Systems Operator
University of North Carolina- Chapel Hill
CHAPEL HILL, NC · NC
…changes may significantly affect system performance and campus operations. May provide technical leadership and serve as a lead technician or crew leader for assigned work, projects, and…
Added 1 min ago
IC
Clinical Service Manager - Boise, ID (Field Based)
Insulet Corporation
Boise, ID
- $90,000 USD / year
Conduct administrative responsibilities, managing operations while adhering to budgetary guidelines.
Added 1 min ago
Sales Associate (Remote - Houston)
Establishment Labs
Remote, United States
The Sales Associate supports the sales team in promoting and selling the Motiva USA portfolio to plastic surgeons. This field-based role involves supporting customer relationships, practice…

Amazon

Technical Program Manager , Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Aug 19, 2026

Original job description

Description

Amazon Customer Service is reimagining the associate experience from the ground up. We're building a future where every associate - from their first day through their entire career - has an experience designed around them as individuals.

Network Solutions is seeking a Technical Program Manager to lead program execution orchestration for the Associate Journey. You'll own how we deliver AI-native capabilities - orchestrating execution across engineering, science, product, and operations to deliver at scale. You'll manage complex, multi-team delivery across the full associate lifecycle - from pre-hire through onboarding, training, scheduling, and career progression.

This is a ground-up build applying new approaches to longstanding challenges at Amazon's scale. You'll work in a high-ambiguity environment where you'll define execution paths without established playbooks. Success requires driving technical architecture decisions that impact delivery timelines, managing complex dependency chains, and ensuring what we build can be operationalized at scale.

You'll drive program execution across multiple capability areas, influence senior leadership on delivery approach and resource needs, and build program mechanisms that define how we ship associate experience capabilities for years to come.

Key job responsibilities

Own end-to-end program execution for Associate Journey capabilities spanning pre-hire through tenured associate experiences
Orchestrate how and when we deliver - coordinating parallel execution tracks across Engineering, Applied Science, Data Engineering, Product, Operations, and UX
Drive technical architecture decisions that impact delivery timelines, operational scalability, and system integration
Manage dependency chains across teams, organizations, and systems - identifying blockers early and unblocking teams to maintain momentum
Build program mechanisms including delivery milestones, risk registers, and status reporting that provide leadership visibility into execution health
Partner with Service Delivery Operations teams to validate implementation feasibility, rollout readiness, and operational constraints
Establish program rhythms including sprint planning, dependency reviews, and stakeholder syncs that keep distributed teams aligned
Lead coordination for AI-native product development, ensuring engineering, science, and product teams are synchronized on delivery timelines
Navigate high ambiguity - defining execution paths and delivery plans where precedent doesn't exist
Influence senior leadership on delivery approach, resource needs, and technical trade-offs that impact timelines
Drive data-driven program management through analysis of delivery velocity, execution health, and program risk indicators
Own program retrospectives and continuous improvement mechanisms that improve delivery velocity and execution quality over time
Ensure delivery milestones align with product roadmap and business commitments

A day in the life

Your days vary. You review delivery status across workstreams, triage blockers, and run dependency reviews with engineering and science teams to align on integration timelines, API contracts, and handoffs. You translate ambiguous challenges into clear execution plans and partner with operations to validate rollout readiness. You facilitate alignment across distributed teams, escalate blockers, and navigate trade-offs between speed and quality. Some days you're deep in data pipeline readiness or deployment sequencing; others you're crafting executive updates on program health for leadership reviews. You're building from the ground up - applying fresh approaches to longstanding challenges and creating mechanisms that will shape how we deliver for years.

About the team

Join Associate Journey within Network Solutions, building Amazon's AI-native customer service network. We're product managers, engineers, scientists, designers, and operations partners who believe associates deserve an experience designed with the same care as the customer's. We work backwards from associate needs, leverage AI/ML, and move fast. This is Day 1 - you'll shape how we deliver.

Basic Qualifications

5+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
5+ years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Experience building scalable programs and repeatable scalable processes, levering various tools and methods to create scale and efficiency

Preferred Qualifications

5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

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More about this job

Skills

Customer service
Scheduling
Data engineering
ICT system integration
Reporting
Leadership
Program management
Process improvement
ML
Software development
Project management
Recruitment
Mental health

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