Jobs in the United States

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Added 1 min ago
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Principal System Architect
Wayve
United States
- $347,500 to $457,900 USD / year
Define sensor and compute topology, vehicle interfaces, safety mechanisms, redundancy, fallback and minimal-risk manoeuvre assumptions with safety engineering.
Added 1 min ago
Program Development Manager
Authentic
NY · Dayton, OH
Comfortable with technical and configuration systems, and willing to learn basic coding and Git workflows (no software engineering background required).
Added 1 min ago
Sr. Quality Engineer (Mechanical/Piping)
Bechtel
Cheyenne, WY
Reporting to the Project Quality Manager, you will provide quality oversight and assurance for the project with primary emphasis on the mechanical, welding, and piping scope, and maintain…
Added 1 min ago
Preconstruction Manager
Barry-Wehmiller
Atlanta, GA
BW Design Group is a fully integrated architecture, engineering, construction, system integration, and consulting firm committed to helping our clients realize their most critical goals…
Added 2 mins ago
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Project Manager
TEKsystems
Saline, MI
- $50 to $100 USD / hour
We are seeking an experienced Assistant Project Manager (APM) to support the successful delivery of a large-scale hyperscale data center development. This role offers the opportunity to…
Added 3 mins ago
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Advanced Manufacturing Engineer
Actalent
Newton, NC
- $115,000 to $155,000 USD / year
Job Title: Advanced Manufacturing Engineering Manager
Added 3 mins ago
Manager Manufacturing, New Product Introduction - Downstream
Amgen
Holly Springs, NC
Let’s do this. Let’s change the world. In this vital role you will act as the Manager for the New Product Introduction (NPI) Team in GMP Drug Substance Supply. This position is within Amgen…
Added 4 mins ago
IT Project Manager
CGI Technologies and Solutions, Inc.
Cary, NC
…technology initiatives. The role works closely with Product, Engineering, Architecture, QA, and other cross functional teams to drive execution, manage dependencies, remove delivery…
Added 4 mins ago
iOS DevOps Engineer
CGI Technologies and Solutions, Inc.
Cary, NC
. 6+ years hands on experience supporting software build or CI/CD workflows
Added 4 mins ago
Service Supervisor, Miami
Lucid Motors
Miami, FL
…world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global…
Added 4 mins ago
Associate Service Technician, Riviera Beach, 2nd
Lucid Motors
Riviera Beach, FL
…world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global…
Added 4 mins ago
Engineering Manager - Thermal-Mechanical Design for Nuclear Power applications
GE Vernova
Wilmington, NC
Engineering Manager – Thermal-Mechanical Design
Added 4 mins ago
Engineering Manager, Stablecoins
Cloudflare
Austin, TX · NY · San Francisco, CA
We are looking for an Engineering Manager to build and lead the engineering team across our stablecoin initiatives.
Added 4 mins ago
Field Sales Manager
Arrow Electronics
Charlotte, NC
Responsible for driving strategy and delivering results: Makes recommendations to General Manager/ Sales Director on strategy and customer plans. Through data analysis and past experience…
Added 5 mins ago
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Risk Manager
WSP
Seattle, WA
- $150,450 to $180,700 USD / year
WSP is seeking a Risk Manager to join our Project Controls team in Seattle, WA.
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Risk Manager
WSP
Las Vegas, NV · Portland, OR
- $130,780 to $160,100 USD / year
WSP is seeking a Risk Manager to join our Project Controls team. This individual can be based out of either our Portland OR or Las Vegas NV locations.
Added 6 mins ago
Engineering Manager
Actalent
Taunton, MA
Job DescriptionWe are seeking an experienced Engineering Manager to lead an engineering team and help drive manufacturing excellence. In this role, you will translate customer requirements…
Added 7 mins ago
Civil Project Manager
Bart's Electric Company, Inc.
Liberty, MO
Red Hat Pro is hiring a Civil Project Manager to run excavation and sitework projects from preconstruction through closeout. This seat sits close to estimating. You’ll perform quantity…
Added 7 mins ago
Senior Civil Engineer
Apex Companies
Logan, UT
Are you driven to grow, lead, and make a meaningful impact? At Apex, we’re building more than a consulting and engineering firm - we’re creating a place where your career accelerates, your…
Added 8 mins ago
Senior Product Manager - AI Engineering
Austin, TX · Hopkinton, MA
As a Product Manager, you will be responsible for delivering new AI applications and agents, discovering emerging user needs, or building product-quality proof-of-concepts in a fast-paced,…
Added 8 mins ago
Network Engineer - Mid
Full Visibility LLC
Quantico, VA
…local and wide area networks. Assists the Government Program Manager with planning, designing, evaluating, and upgrading operating systems, protocol suites, and network communication…
Added 8 mins ago
Collection Systems Database Engineer - MID
Full Visibility LLC
Quantico, VA
Experience with Mongo DB databases utilizing OPS manager is highly desired
Added 10 mins ago
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Sr Technical Program Manager, Data
Hyperscience
Remote, United States
- $122,000 to $206,500 USD / year
…and driving informed strategic decisions across our product, engineering, and go-to-market…
Added 10 mins ago
Director of Infrastructure Operations
Virginia Community Colleges
VA
…storage infrastructure, network services, advanced desktop, video engineering, telecommunications, and video…
Added 11 mins ago
Orbital Analyst, Operator, and Trainer
KBR
Colorado Springs, CO
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than…

Amazon

Technical Program Manager , Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Aug 19, 2026

Original job description

Description

Amazon Customer Service is reimagining the associate experience from the ground up. We're building a future where every associate - from their first day through their entire career - has an experience designed around them as individuals.

Network Solutions is seeking a Technical Program Manager to lead program execution orchestration for the Associate Journey. You'll own how we deliver AI-native capabilities - orchestrating execution across engineering, science, product, and operations to deliver at scale. You'll manage complex, multi-team delivery across the full associate lifecycle - from pre-hire through onboarding, training, scheduling, and career progression.

This is a ground-up build applying new approaches to longstanding challenges at Amazon's scale. You'll work in a high-ambiguity environment where you'll define execution paths without established playbooks. Success requires driving technical architecture decisions that impact delivery timelines, managing complex dependency chains, and ensuring what we build can be operationalized at scale.

You'll drive program execution across multiple capability areas, influence senior leadership on delivery approach and resource needs, and build program mechanisms that define how we ship associate experience capabilities for years to come.

Key job responsibilities

Own end-to-end program execution for Associate Journey capabilities spanning pre-hire through tenured associate experiences
Orchestrate how and when we deliver - coordinating parallel execution tracks across Engineering, Applied Science, Data Engineering, Product, Operations, and UX
Drive technical architecture decisions that impact delivery timelines, operational scalability, and system integration
Manage dependency chains across teams, organizations, and systems - identifying blockers early and unblocking teams to maintain momentum
Build program mechanisms including delivery milestones, risk registers, and status reporting that provide leadership visibility into execution health
Partner with Service Delivery Operations teams to validate implementation feasibility, rollout readiness, and operational constraints
Establish program rhythms including sprint planning, dependency reviews, and stakeholder syncs that keep distributed teams aligned
Lead coordination for AI-native product development, ensuring engineering, science, and product teams are synchronized on delivery timelines
Navigate high ambiguity - defining execution paths and delivery plans where precedent doesn't exist
Influence senior leadership on delivery approach, resource needs, and technical trade-offs that impact timelines
Drive data-driven program management through analysis of delivery velocity, execution health, and program risk indicators
Own program retrospectives and continuous improvement mechanisms that improve delivery velocity and execution quality over time
Ensure delivery milestones align with product roadmap and business commitments

A day in the life

Your days vary. You review delivery status across workstreams, triage blockers, and run dependency reviews with engineering and science teams to align on integration timelines, API contracts, and handoffs. You translate ambiguous challenges into clear execution plans and partner with operations to validate rollout readiness. You facilitate alignment across distributed teams, escalate blockers, and navigate trade-offs between speed and quality. Some days you're deep in data pipeline readiness or deployment sequencing; others you're crafting executive updates on program health for leadership reviews. You're building from the ground up - applying fresh approaches to longstanding challenges and creating mechanisms that will shape how we deliver for years.

About the team

Join Associate Journey within Network Solutions, building Amazon's AI-native customer service network. We're product managers, engineers, scientists, designers, and operations partners who believe associates deserve an experience designed with the same care as the customer's. We work backwards from associate needs, leverage AI/ML, and move fast. This is Day 1 - you'll shape how we deliver.

Basic Qualifications

5+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
5+ years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Experience building scalable programs and repeatable scalable processes, levering various tools and methods to create scale and efficiency

Preferred Qualifications

5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

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More about this job

Skills

Customer service
Scheduling
Data engineering
ICT system integration
Reporting
Leadership
Program management
Process improvement
ML
Software development
Project management
Recruitment
Mental health

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