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REGISTERED NURSE (RN)
Froedtert
MILWAUKEE, WI
EXPERIENCE REQUIRED: Clinical competence and experience in the care and management of target patient populations specific to area of employment.
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LEAD SECURITY OFFICER, FH - SAFETY & SECURITY
Froedtert
MILWAUKEE, WI
TRAINING REQUIRED: Proof of training in Froedtert-approved DAAT (Defense And Arrest Techniques) course within previous three years or the ability to obtain certification within 120 days of…
Added just now
REGISTERED NURSE (RN)
Froedtert
MILWAUKEE, WI
EXPERIENCE REQUIRED: Clinical competence and experience in the care and management of target patient populations specific to area of employment.
Added just now
General Manager
Goodfellas Pizzeria
Indianapolis, IN
Quarterly profit-sharing bonus program with senior leadership and management teams.
Added just now
Teacher Assistant
Southeast Alabama Regional Planning and Development Commission
Opp, AL
External Contacts: Head Start Program Offices; Local City Schools; Local Education Agencies (LEA); Alabama Department of Human Resources (ADHR); Department of Early Childhood Education…
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WI
Part Time Property Manager Covington
Winterwood, Inc.
Covington, KY
- $20 USD / hour
- Part-time
Proven experience in property management required.
Added 1 min ago
SF
Psychiatric Nurse Practitioner
Services for the Underserved
New York, NY
- $100 to $102.16 USD / hour
II. ESSENTIAL DUTIES & RESPONSIBILITIES: • Meet with Program Director, Program Nurse, and ACT staff to coordinate ongoing psychiatric treatment of clients on ACT Team. • Write prescriptions…
Added 1 min ago
EM
Customer Service Agent - Carlsbad
Enterprise Mobility
Carlsbad, NM
- From $17 USD / hour
…appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Create and maintain a friendly, efficient environment for all customers. Assist in making all…
Added 1 min ago
C
Transportation Supervisor
CTDI
Tracy, CA
- $22.1 USD / hour
Associate's Degree in Inventory Management, Logistics, or equivalent work experience
Added 1 min ago
TF
Store Operations Manager
The Fresh Market Inc
Latham, NY
- $60,000 to $72,000 USD / year
Maintain compliance with food safety, sanitation, risk management, and all regulatory requirements.
Added 1 min ago
PF
Fitness Trainer
Planet Fitness
Olympia, WA
- $18.75 to $20.25 USD / hour
Growth Opportunities: over 90% of our management team started as an entry level team member
Added 1 min ago
NM
Employment Specialist
Newport Mental Health
Middletown, RI
- $52,000 to $63,000 USD / year
Employee Assistance Program and wellness resources
Added 1 min ago
Assistant Coach, Wrestling (3)
Independent School District 15
St. Francis, MN
Experience assisting with program logistics (weigh-in coordination, tournament management, bus supervision).
Added 1 min ago
PH
Resident Care Coordinator
Procare HR
Denton, TX
- $17.5 to $19.5 USD / hour
…The Resident Care Coordinator is responsible for medication management and direct care for residents, following individual service plans. This role requires a compassionate approach,…
Added 1 min ago
Private Banker
CFBank
Indianapolis, IN
…other client service staff and to lead initiatives assigned by Management. As the front-line staff, those in this position are often the first point of contact for existing and potential…
Added 1 min ago
GI
Mission Services Team Lead - Bendix Campus - FT
GOODWILL INDUSTRIES GROUP
South Bend, IN
- $50,000 USD / year
To provide program oversight, staff development, and ensure program metrics are exceeded for a mission team of up to 12. The Mission Services Team Lead will ensure programs adhere to the…
Added 1 min ago
Cardiac Device Specialist - Georgia Heart Institute GHI - Electrophysiology - FT Days
Northeast Georgia Medical Center, Inc.
Gainesville, GA
Minimum Experience: A minimum of two years on the job training and demonstrated proficiency in Cardiac Device Management may be substituted for the formal education training program.…
Added 2 mins ago
Associate Director of Scholarships and Financial Aid
North Carolina State University
Raleigh, NC
…operational oversight for scholarship administration, processing and management. In this role you will play a key role in advancing the university’s scholarship programs by overseeing…
Added 2 mins ago
Business Development Manager
Cisco Systems, Inc.
Remote, United States
In this role you will work at the center of the Cisco 360 Partner Program. You will collaborate extensively with cross-functional leadership, including Global Partner Sales, regional…
Added 2 mins ago
A
Inspector, Construction
Aecon
Eagan, MN · Clarkston, WA · Spokane, WA
- $33 to $44 USD / hour
…collaboration, and new ideas, through meaningful initiatives, training, and partnerships with Veteran groups, to ensure we are building with top talent and harnessing our collective…
Added 2 mins ago
Consultant Psychiatrist
SUNSHINE ENTERPRISE USA LLC
Tempe, AZ
Residency and/or fellowship certificates to support completion of an accredited U.S. Residency or Fellowship training program in Psychiatry.
Added 2 mins ago
Attending Psychiatrist
SUNSHINE ENTERPRISE USA LLC
Paradise Valley, AZ
Residency and/or fellowship certificates to support completion of an accredited U.S. Residency or Fellowship training program in Psychiatry.
Added 2 mins ago
Executive Productivity & Automation Specialist (Open)
OC2 Occidental Chemical Corporation
Dallas, TX
Seven or more years of progressive professional experience in business operations, program management, analytics, digital workplace technologies, consultin
Added 3 mins ago
Quality Engineer
Ompi of America Inc
Fishers, IN
The Quality Engineer supports all aspects of the Quality Management System, Product Realization, and Manufacturing Process Controls applying best practices from within the field of quality…
Added 3 mins ago
Manager, Information Security Systems Engineer
L3Harris Technologies
Greenville, TX
Establish a rigorous audit program to support all assigned programs.

Amazon

Technical Program Manager , Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Aug 19, 2026

Original job description

Description

Amazon Customer Service is reimagining the associate experience from the ground up. We're building a future where every associate - from their first day through their entire career - has an experience designed around them as individuals.

Network Solutions is seeking a Technical Program Manager to lead program execution orchestration for the Associate Journey. You'll own how we deliver AI-native capabilities - orchestrating execution across engineering, science, product, and operations to deliver at scale. You'll manage complex, multi-team delivery across the full associate lifecycle - from pre-hire through onboarding, training, scheduling, and career progression.

This is a ground-up build applying new approaches to longstanding challenges at Amazon's scale. You'll work in a high-ambiguity environment where you'll define execution paths without established playbooks. Success requires driving technical architecture decisions that impact delivery timelines, managing complex dependency chains, and ensuring what we build can be operationalized at scale.

You'll drive program execution across multiple capability areas, influence senior leadership on delivery approach and resource needs, and build program mechanisms that define how we ship associate experience capabilities for years to come.

Key job responsibilities

Own end-to-end program execution for Associate Journey capabilities spanning pre-hire through tenured associate experiences
Orchestrate how and when we deliver - coordinating parallel execution tracks across Engineering, Applied Science, Data Engineering, Product, Operations, and UX
Drive technical architecture decisions that impact delivery timelines, operational scalability, and system integration
Manage dependency chains across teams, organizations, and systems - identifying blockers early and unblocking teams to maintain momentum
Build program mechanisms including delivery milestones, risk registers, and status reporting that provide leadership visibility into execution health
Partner with Service Delivery Operations teams to validate implementation feasibility, rollout readiness, and operational constraints
Establish program rhythms including sprint planning, dependency reviews, and stakeholder syncs that keep distributed teams aligned
Lead coordination for AI-native product development, ensuring engineering, science, and product teams are synchronized on delivery timelines
Navigate high ambiguity - defining execution paths and delivery plans where precedent doesn't exist
Influence senior leadership on delivery approach, resource needs, and technical trade-offs that impact timelines
Drive data-driven program management through analysis of delivery velocity, execution health, and program risk indicators
Own program retrospectives and continuous improvement mechanisms that improve delivery velocity and execution quality over time
Ensure delivery milestones align with product roadmap and business commitments

A day in the life

Your days vary. You review delivery status across workstreams, triage blockers, and run dependency reviews with engineering and science teams to align on integration timelines, API contracts, and handoffs. You translate ambiguous challenges into clear execution plans and partner with operations to validate rollout readiness. You facilitate alignment across distributed teams, escalate blockers, and navigate trade-offs between speed and quality. Some days you're deep in data pipeline readiness or deployment sequencing; others you're crafting executive updates on program health for leadership reviews. You're building from the ground up - applying fresh approaches to longstanding challenges and creating mechanisms that will shape how we deliver for years.

About the team

Join Associate Journey within Network Solutions, building Amazon's AI-native customer service network. We're product managers, engineers, scientists, designers, and operations partners who believe associates deserve an experience designed with the same care as the customer's. We work backwards from associate needs, leverage AI/ML, and move fast. This is Day 1 - you'll shape how we deliver.

Basic Qualifications

5+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
5+ years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Experience building scalable programs and repeatable scalable processes, levering various tools and methods to create scale and efficiency

Preferred Qualifications

5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

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More about this job

Skills

Customer service
Scheduling
Data engineering
ICT system integration
Reporting
Leadership
Program management
Process improvement
ML
Software development
Project management
Recruitment
Mental health

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