Jobs in the United States

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Added 1 min ago
Coordinator, Experiential Learning
Barry University, Inc.
United States
This role will assist the Associate Director for Experiential Learning on co-curricular and experiential pathways.
Added 2 mins ago
Managed Care Specialist
Advocate Health, Inc.
United States
Communicates and educates operational implementation of new contract terms that affect revenue cycle functions.
Added 3 mins ago
Exec Admin Svcs Specialist I
General Dynamics Ordnance & Tactical Systems
St Petersburg, FL
…arrangements and tracks expenses | Participates in the development and implementation of secretarial standards, policies and practices for the…
Added 3 mins ago
Sr. Principal Business Systems Analyst - Homebuilder Ops
K. Hovnanian Companies, LLC
NJ - Matawan, NJ
…include leading business process improvement and technology implementation initiatives and supporting an ERP platform such as JD Edwards EnterpriseOne, Oracle, SAP, or Microsoft…
Added 3 mins ago
Associate Director, Clinical Scientist
Deciphera Pharmaceuticals
Remote, United States
The Associate Director, Clinical Scientist plays a key role in the execution of clinical development programs, partnering with Medical Directors and cross-functional study teams to support…
Added 3 mins ago
Cad Designer
Actalent
Allenton, WI
Participate in new product development and new product introduction (NRE) projects, contributing to design for manufacturability (DFM) implementation.
Added 3 mins ago
General Manager - Automotive Experience Required
Tire Discounters
Cincinnati, OH
Ensure continuous implementation and enforcement of company's policies, programs, and procedures to include adherence to policies for work orders and invoices.
Added 4 mins ago
UNAVAILABLE
Orange County Public Schools
ORLANDO, FL
Salary Schedule Candidates that have taken the Para Assessment with a passing score, or have an Associate’s degree or 60 completed semester credits, may be eligible for a higher hourly rate…
Added 4 mins ago
Director of Safety and Security (One Church)
Pinelake Church
Flowood, MS
…through the mission. This position oversees development and implementation of safety and security practices, ensures compliance with local, state and federal rules and regulations, develops…
Added 5 mins ago
SO
RN - Nurse Manager
State of OK JD McCarty Center
Norman, OK
- $65,000 to $85,000 USD / year
Participates in the development & implementation of the Nursing QAPI projects & Nursing QAPI meetings to include data collection, monitoring, & oversight of data collection. Identifies…
Added 6 mins ago
Senior Analyst, Project Management
CVS Health
Oklahoma City, OK
Responsible for directing all aspects of customer benefit plan implementation of Self- funded New Business Clients.
Added 6 mins ago
Associate Director Learning Experience & Platforms
Humana
Oklahoma City, OK
The Associate Director, Learning Experience and Platforms provides strategic leadership for the enterprise learning experience and the technology ecosystem that enables learning across the…
Added 6 mins ago
Lead, Organic Risk Adjustment
Humana
Oklahoma City, OK
Translate findings into actionable recommendations and implementation plans.
Added 6 mins ago
SAP Tech Lead (App dev, BTP, Integration, SAP AI)-Senior Manager
PwC
Tulsa, OK · Oklahoma City, OK
Directing teams through complex implementation challenges, ambiguous requirements, and multi-workstream delivery dependencies
Added 6 mins ago
Oracle PMO - Senior Associate
PwC
Tulsa, OK · Oklahoma City, OK
As an Oracle PMO - Senior Associate you will oversee Oracle program workstreams within our Advisory practice, helping coordinate project plans, resources, and stakeholder interactions to…
Added 6 mins ago
Senior Data Engineer
Highmark Health
Oklahoma City, OK
Collaborate on the design and implementation of data security measures, including access controls, encryption, and data masking
Added 6 mins ago
Associate Director, Medical Publications (CNS)
Otsuka America Pharmaceutical Inc.
Oklahoma City, OK
The Associate Director, Medical Publications (CNS) is responsible for supporting the implementation and execution of the global medical publication strategy and deliverables for the CNS…
Added 6 mins ago
Manager, Warehouse
CBBC OpCo, LLC
Winter Haven, FL
Coordinate efforts with safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root…
Added 8 mins ago
DH
Manager, Care Management Transition of Care Team - Denver Health Medical Plan (M
Denver Health
Denver, CO
- $101,300 to $162,100 USD / year
…continuum of care. Core responsibilities include development, implementation and continuous refinement of TOC workflow. This role with lead a team of nurse care managers specializing in TOC…
Added 8 mins ago
CC
Life Skills Aide
Copperas Cove ISD
COPPERAS COVE, TX
- $14.85 USD / hour
…of student(s) with significant disabilities. Assist in the implementation of highly structured classroom programs, including self-help, behavior management, and academic and functional…
Added 9 mins ago
Online Services Manager | Southwood
Capital City Bank
Tallahassee, FL
Responsible for daily associate supervision, scheduling, and workflow planning.
Added 9 mins ago
Senior Hardware Engineer - Cross Domain Solutions (SME)
CACI
Fort Meade, MD · Fort Meade
Review engineering designs, implementation plans, and technical deliverables to ensure quality and compliance.
Added 10 mins ago
AC
Nurse Care Manager - Primary Care - Licensed Practical Nurse - LPN
Abode Care Partners
Remote, United States
- $24 to $26 USD / hour
· Coordinate with providers, family members, and caregivers to facilitate the implementation of care plans, ensuring all parties are informed and engaged in patient care.
Added 10 mins ago
HP
Special Education ESP Pre-K M-TH
Haverhill Public Schools
Haverhill, MA
- $25.79 to $29.14 USD / hour
Associate Degree or Equivalent - $25.79 per hour
Added 12 mins ago
R
Onsite Technology Manager (KFL11326)
RealManage
Kissimmee, FL
- $100,000 USD / year
…language for coaching and recognition, and a standard every associate can own. It guides how we serve our clients, how we serve each other, and how we…

Amazon

Technical Program Manager , Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Aug 19, 2026

Original job description

Description

Amazon Customer Service is reimagining the associate experience from the ground up. We're building a future where every associate - from their first day through their entire career - has an experience designed around them as individuals.

Network Solutions is seeking a Technical Program Manager to lead program execution orchestration for the Associate Journey. You'll own how we deliver AI-native capabilities - orchestrating execution across engineering, science, product, and operations to deliver at scale. You'll manage complex, multi-team delivery across the full associate lifecycle - from pre-hire through onboarding, training, scheduling, and career progression.

This is a ground-up build applying new approaches to longstanding challenges at Amazon's scale. You'll work in a high-ambiguity environment where you'll define execution paths without established playbooks. Success requires driving technical architecture decisions that impact delivery timelines, managing complex dependency chains, and ensuring what we build can be operationalized at scale.

You'll drive program execution across multiple capability areas, influence senior leadership on delivery approach and resource needs, and build program mechanisms that define how we ship associate experience capabilities for years to come.

Key job responsibilities

Own end-to-end program execution for Associate Journey capabilities spanning pre-hire through tenured associate experiences
Orchestrate how and when we deliver - coordinating parallel execution tracks across Engineering, Applied Science, Data Engineering, Product, Operations, and UX
Drive technical architecture decisions that impact delivery timelines, operational scalability, and system integration
Manage dependency chains across teams, organizations, and systems - identifying blockers early and unblocking teams to maintain momentum
Build program mechanisms including delivery milestones, risk registers, and status reporting that provide leadership visibility into execution health
Partner with Service Delivery Operations teams to validate implementation feasibility, rollout readiness, and operational constraints
Establish program rhythms including sprint planning, dependency reviews, and stakeholder syncs that keep distributed teams aligned
Lead coordination for AI-native product development, ensuring engineering, science, and product teams are synchronized on delivery timelines
Navigate high ambiguity - defining execution paths and delivery plans where precedent doesn't exist
Influence senior leadership on delivery approach, resource needs, and technical trade-offs that impact timelines
Drive data-driven program management through analysis of delivery velocity, execution health, and program risk indicators
Own program retrospectives and continuous improvement mechanisms that improve delivery velocity and execution quality over time
Ensure delivery milestones align with product roadmap and business commitments

A day in the life

Your days vary. You review delivery status across workstreams, triage blockers, and run dependency reviews with engineering and science teams to align on integration timelines, API contracts, and handoffs. You translate ambiguous challenges into clear execution plans and partner with operations to validate rollout readiness. You facilitate alignment across distributed teams, escalate blockers, and navigate trade-offs between speed and quality. Some days you're deep in data pipeline readiness or deployment sequencing; others you're crafting executive updates on program health for leadership reviews. You're building from the ground up - applying fresh approaches to longstanding challenges and creating mechanisms that will shape how we deliver for years.

About the team

Join Associate Journey within Network Solutions, building Amazon's AI-native customer service network. We're product managers, engineers, scientists, designers, and operations partners who believe associates deserve an experience designed with the same care as the customer's. We work backwards from associate needs, leverage AI/ML, and move fast. This is Day 1 - you'll shape how we deliver.

Basic Qualifications

5+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
5+ years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Experience building scalable programs and repeatable scalable processes, levering various tools and methods to create scale and efficiency

Preferred Qualifications

5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

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More about this job

Skills

Customer service
Scheduling
Data engineering
ICT system integration
Reporting
Leadership
Program management
Process improvement
ML
Software development
Project management
Recruitment
Mental health

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