Jobs in the United States

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Added 1 min ago
Paraprofessional Ex Ed One to One - Eakin ES (2026-2027)
Metro Nashville Public Schools
Nashville, TN
Associate's Degree in applicable field of study or 48 hours of college credit hours from an accredited college or university or successful completion of Praxis certification Required
Added 3 mins ago
Exploitation Analyst 4
Aperio Global
Fort Meade, MD
Bachelor’s degree in: Network Engineering, Systems Engineering, Information Technology or related field. (e.g., General Engineering, Computer Engineering, Electrical Engineering, Computer…
Added 12 mins ago
Sr Associate Engineer/Engineer, IT Software
United States
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business…
Added 12 mins ago
Associate, Equity Derivatives Options Trader
Scotiabank
New York City, NY
Provides feedback to the Financial Engineering team to enhance the equity derivatives model suite and strengthen pricing and risk-management capabilities
Added 12 mins ago
Production Shift Manager - Nights
Royal Canin USA Inc
United States
…safety, quality, continuous improvement, performance management, associate development, team engagement, and operating results for the night shift through hands-on leadership of our…
Added 12 mins ago
Logistic Leader - 1st Shift
Northwestern Flavors, LLC - 0530
United States
Proficiency in Microsoft Office software (Word, Excel, etc), internet software, e-mail.
Added 12 mins ago
Senior IT&S Technician - Eastern Region
Northwell
United States
Ensures the maintenance of software and hardware; implements new or updated software modules. Ensures that support is provided for all end-user equipment including, desktop, laptop,…
Added 12 mins ago
Design Associate
Michael Baker International
Rocky Hill, CT
The Design Associate will support multidisciplinary planning and design projects through site analysis, concept development, documentation, and project coordination. This role works closely…
Added 12 mins ago
Associate Director, Study Management
Precision for Medicine
Frederick, MD
The Associate Director, Study Management will work effectively across multiple scientific teams to direct the delivery of study milestones within cost, time, and quality requirements.…
Added 14 mins ago
Logistic Leader - 1st Shift
Northwestern Flavors, LLC - 0530
United States
Proficiency in Microsoft Office software (Word, Excel, etc), internet software, e-mail.
Added 18 mins ago
Inside Sales Representative (New Castle, DE)
Triangle Fasteners Inc
New Castle, DE
…projects on track and clients coming back. While this is an Associate-level opportunity open to all backgrounds, it is the perfect experience for recent college graduates and sales…
Added 18 mins ago
Inside Sales Representative (Milwaukee, WI)
Triangle Fasteners Inc
New Berlin, WI
…projects on track and clients coming back. While this is an Associate-level opportunity open to all backgrounds, it is the perfect experience for recent college graduates and sales…
Added 24 mins ago
Transportation Logistics Specialist
Faith Technologies, Inc.
IN
You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is…
Added 24 mins ago
Electronics Technician III - Austin Water
City of Austin
United States
Twelve (12) semester hours of college credit in electronics, communications technology, engineering technology, computer science or related field may substitute for one (1) year of the…
Added 24 mins ago
Engineer C (Capital Delivery Services)
City of Austin
United States
…independent judgment, this position performs highly complex engineering functions that include designing, planning, and overseeing work in support of construction, maintenance, and…
Added 27 mins ago
Sales Associate
Visual Comfort & Co.
Seattle, WA
Effectively manage sales pipeline to maximize success by ensuring consistent follow-up and follow-through utilizing order entry software and various communication methods.
Added 29 mins ago
Senior / Lead Site Reliability Engineer
Zelis Healthcare, LLC
United States
This position requires a combination of software engineering expertise, production operations experience, cloud engineering knowledge, and technical leadership.
Added 32 mins ago
Tiger Team Technician II
RWE Americas
Taft, TX
…HSS/IMS, and shaft bearing exchange work. Additionally, perform software updates and troubleshooting as…
Added 32 mins ago
Tiger Team Technician I
RWE Americas
Taft, TX
…HSS/IMS, and shaft bearing exchange work. Additionally, perform software updates and troubleshooting as…
Added 33 mins ago
Manufacturing Engineer Technician
Actalent
Tomball, TX
Associate Degree in Manufacturing Engineering Technology, Mechanical Engineering Technology, Industrial Technology, or a related technical discipline, or equivalent hands-on manufacturing…
Added 33 mins ago
NG
Civil CADD Technician
Nobis Group
Concord, NH
- $22 to $27 USD / hour
Use engineering software and computer hardware necessary to complete engineering analysis and engineering design projects. Software may include computer assisted drafting and design (CADD)…
Added 33 mins ago
Clinical Associate
Abbott
Amarillo, TX
Working under general direction, provides engineering, sales, educational and technical support in response to field inquiries from physicians, health care professionals, patients, and…
Added 34 mins ago
Staff Engineering Technician
Ursa Major
Berthoud, CO
Associate degree or technical certificate in mechanical, manufacturing, aerospace, or related engineering technology field, or equivalent hands‑on experience (7+ years) in a manufacturing…
Added 34 mins ago
Sr Associate Engineer/Engineer, IT Software
American Airlines
Fort Worth, TX
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business…
Added 34 mins ago
Senior Associate, Project Manager - Commercial Digital Banking Well Managed Team
Capital One
McLean, VA · Charlotte, NC · Richmond, VA
…requirements. The role will work directly with product managers, software engineers, risk and compliance partners along with data teams to develop and monitor a well-managed…

Amazon

Technical Program Manager , Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Aug 19, 2026

Original job description

Description

Amazon Customer Service is reimagining the associate experience from the ground up. We're building a future where every associate - from their first day through their entire career - has an experience designed around them as individuals.

Network Solutions is seeking a Technical Program Manager to lead program execution orchestration for the Associate Journey. You'll own how we deliver AI-native capabilities - orchestrating execution across engineering, science, product, and operations to deliver at scale. You'll manage complex, multi-team delivery across the full associate lifecycle - from pre-hire through onboarding, training, scheduling, and career progression.

This is a ground-up build applying new approaches to longstanding challenges at Amazon's scale. You'll work in a high-ambiguity environment where you'll define execution paths without established playbooks. Success requires driving technical architecture decisions that impact delivery timelines, managing complex dependency chains, and ensuring what we build can be operationalized at scale.

You'll drive program execution across multiple capability areas, influence senior leadership on delivery approach and resource needs, and build program mechanisms that define how we ship associate experience capabilities for years to come.

Key job responsibilities

Own end-to-end program execution for Associate Journey capabilities spanning pre-hire through tenured associate experiences
Orchestrate how and when we deliver - coordinating parallel execution tracks across Engineering, Applied Science, Data Engineering, Product, Operations, and UX
Drive technical architecture decisions that impact delivery timelines, operational scalability, and system integration
Manage dependency chains across teams, organizations, and systems - identifying blockers early and unblocking teams to maintain momentum
Build program mechanisms including delivery milestones, risk registers, and status reporting that provide leadership visibility into execution health
Partner with Service Delivery Operations teams to validate implementation feasibility, rollout readiness, and operational constraints
Establish program rhythms including sprint planning, dependency reviews, and stakeholder syncs that keep distributed teams aligned
Lead coordination for AI-native product development, ensuring engineering, science, and product teams are synchronized on delivery timelines
Navigate high ambiguity - defining execution paths and delivery plans where precedent doesn't exist
Influence senior leadership on delivery approach, resource needs, and technical trade-offs that impact timelines
Drive data-driven program management through analysis of delivery velocity, execution health, and program risk indicators
Own program retrospectives and continuous improvement mechanisms that improve delivery velocity and execution quality over time
Ensure delivery milestones align with product roadmap and business commitments

A day in the life

Your days vary. You review delivery status across workstreams, triage blockers, and run dependency reviews with engineering and science teams to align on integration timelines, API contracts, and handoffs. You translate ambiguous challenges into clear execution plans and partner with operations to validate rollout readiness. You facilitate alignment across distributed teams, escalate blockers, and navigate trade-offs between speed and quality. Some days you're deep in data pipeline readiness or deployment sequencing; others you're crafting executive updates on program health for leadership reviews. You're building from the ground up - applying fresh approaches to longstanding challenges and creating mechanisms that will shape how we deliver for years.

About the team

Join Associate Journey within Network Solutions, building Amazon's AI-native customer service network. We're product managers, engineers, scientists, designers, and operations partners who believe associates deserve an experience designed with the same care as the customer's. We work backwards from associate needs, leverage AI/ML, and move fast. This is Day 1 - you'll shape how we deliver.

Basic Qualifications

5+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
5+ years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Experience building scalable programs and repeatable scalable processes, levering various tools and methods to create scale and efficiency

Preferred Qualifications

5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

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More about this job

Skills

Customer service
Scheduling
Data engineering
ICT system integration
Reporting
Leadership
Program management
Process improvement
ML
Software development
Project management
Recruitment
Mental health

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