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Added 18 hours ago
AI Enterprise Architect (Hybrid)
Securian Financial Group
Saint Paul, MN
The AI Enterprise Architect is a senior technical leader within Securian Financial’s Artificial Intelligence Center of Excellence (AI CoE), responsible for shaping enterprise AI…
Added 20 hours ago
Model Development & Decision Science Director
Columbia Bank
Lake Oswego, OR
Serve as the senior point of accountability for regulatory, governance, examination, documentation, and executive reporting related to models and AI/ML solutions.
Added 1 day ago
Senior Associate, Data Scientist - US Card (Applied GenAI)
Capital One
New York, NY
…data sources - text, image, and audio data. We operate as an applied data science team, building with open source generative AI models and tooling, but prioritizing application over…
Added 1 day ago
UO
Research Associates - National Security Initiatives
University of Colorado Denver
Boulder, CO
- $70,000 to $210,000 USD / year
…applications for Postdoctoral Associates, Research Associates and Senior Research Associates in multiple domains, who will support the growth of the campus's National Security research…
Added 2 days ago
Senior Associate Data Engineering Azure/Databricks Arlington Hybrid
Publicis Groupe Holdings B.V
Houston, TX
Senior Associate, Data Engineering - Houston, hybrid
Added 2 days ago
Associate Manager, Research & Innovation
NewtonX
Remote, United States
We have worked with AI Labs and Enterprises on topics ranging from sourcing senior electrical and SW engineers for a chip design benchmark to pediatricians and psychiatrists for clinical…
Added 4 days ago
Associate Director Portfolio AI Activation
Merck
Rahway, NJ
The Associate Director, AI Activation & Commercial Analytics is a member of the AI Activation team within Digital Human Health (DHH), supporting the Specialty, Pharma & Infectious Diseases…
Added 4 days ago
Associate Director, Portfolio AI Activation
Merck
Rahway, NJ
The Associate Director, AI Activation & Commercial Analytics is a member of the AI Activation team within Digital Human Health (DHH), supporting the Specialty, Pharma & Infectious Diseases…
Added 4 days ago
Associate Director AI Activation
Merck
Rahway, NJ
The Associate Director, AI Activation & Data Science is a member of the AI Activation team within Digital Human Health (DHH), supporting the Specialty, Pharma & Infectious Diseases business…
Added 4 days ago
Senior Associate, Compliance Model Governance
Coinbase
Remote, United States
As a Senior Associate, Compliance Model Governance on the Compliance team, you'll own quantitative testing, monitoring, and data quality for the AI and statistical models that power…
Added 4 days ago
Associate Technical Architect - Data - USA
Quantiphi, Inc.
Remote, United States
…disciplined cloud and data engineering practices, and cutting-edge applied AI research. Our work is rooted in delivering accelerated, quantifiable business value, not just technology for…
Added 4 days ago
A
Associate Director, Global AI Forecasting
AbbVie
Mettawa, IL
- $141,500 to $268,500 USD / year
…analytical capabilities that guide enterprise planning. As Associate Director, AI Forecasting, you will lead the operation, expansion, and governance of AI and machine learning models used…
Added 5 days ago
Applied AI/ML Sr. Associate - Small Business
JPMC page
New York, NY · NY
As a Senior Associate Applied AI/ML Scientist, you will develop and operate agentic AI products supporting Small Business Lending. You will partner with Product and Engineering to translate…
Added 5 days ago
Technical Program Manager , Amazon Customer Service
Amazon
Seattle, WA
You'll drive program execution across multiple capability areas, influence senior leadership on delivery approach and resource needs, and build program mechanisms that define how we ship…
Added 5 days ago
Senior Data Scientist - AI Engineering - Clinical Applications
Novo Nordisk
Lexington, MA
The Senior Data Scientist I reports to the Associate Director of the Clinical AI development area. Internal partners include fellow Data Scientists, AI Engineers, and System Architects who…
Added 5 days ago
Lead/ Senior Machine Learning Scientist, Integrative Phenotyping
insitro
South San Francisco, CA
As a Lead/ Senior Machine Learning Scientist on the Integrative Phenotyping team, you will develop, productionize, and deploy cutting-edge ML approaches to build precise phenotypes from…
Added 6 days ago
Manager, Analytics Products
AbbVie
Florham Park, NJ
…the business value of its assigned products. Reporting to the Associate Director, Analytics Products, the SM partners closely with Data Science, Marketing, Digital Lab, BTS, APEX Business…
Added 8 days ago
Applied AI ML, Associate
JPMorgan Chase
New York, NY
As an Applied Artificial Intelligence and Machine Learning Associate at JPMorganChase within the Applied AI Research team in the Commercial & Investment Bank, you will contribute to…
Added 9 days ago
AI/ML Engineer -Agentic Private Bank Engineer, Senior Associate
JPMC page
Jersey City, NJ
Formal training or certification on software engineering concepts and 3+ years applied experience
Added 9 days ago
A
Principal Data Scientist
AbbVie
Irvine, CA
- $124,500 to $236,500 USD / year
The Principal Data Scientist is the senior technical and scientific leader for AbbVie's omnichannel engagement analytics, a data and analytics-driven engagement optimization program…
Added 9 days ago
A
Principal Data Scientist
AbbVie
Mettawa, IL
- $124,500 to $236,500 USD / year
The Principal Data Scientist is the senior technical and scientific leader for AbbVie's omnichannel engagement analytics, a data and analytics-driven engagement optimization program…
Added 9 days ago
Salesforce Life Sciences Functional Architect Senior Manager
Accenture LLP Company
NY
A Salesforce Life Sciences Functional Architect at the Senior Manager level within Accenture’s Salesforce Business Group. You operate at the strategic and executive layer of delivery -…
Added 9 days ago
Salesforce Cross Skilled Functional Architect Manager - Financial Services
Accenture LLP Company
NY · 1515 Woodward Avenue, MS
…layer between architecture and execution. You translate what senior architects design into what delivery teams build - owning solution design documents, leading technical workstreams, and…
Added 9 days ago
Salesforce Cross Skilled Functional Architect - Financial Services
Accenture LLP Company
NY · 1515 Woodward Avenue, MS
…layer between architecture and execution. You translate what senior architects design into what delivery teams build - owning solution design documents, leading technical workstreams, and…
Added 10 days ago
Manager, Machine Learning
Toyota
Plano, TX
Most importantly, you are a people leader who coaches engineers and senior ICs, gives direct and actionable feedback, grows technical ownership, and builds a team environment where…

Amazon

Technical Program Manager , Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Aug 19, 2026

Original job description

Description

Amazon Customer Service is reimagining the associate experience from the ground up. We're building a future where every associate - from their first day through their entire career - has an experience designed around them as individuals.

Network Solutions is seeking a Technical Program Manager to lead program execution orchestration for the Associate Journey. You'll own how we deliver AI-native capabilities - orchestrating execution across engineering, science, product, and operations to deliver at scale. You'll manage complex, multi-team delivery across the full associate lifecycle - from pre-hire through onboarding, training, scheduling, and career progression.

This is a ground-up build applying new approaches to longstanding challenges at Amazon's scale. You'll work in a high-ambiguity environment where you'll define execution paths without established playbooks. Success requires driving technical architecture decisions that impact delivery timelines, managing complex dependency chains, and ensuring what we build can be operationalized at scale.

You'll drive program execution across multiple capability areas, influence senior leadership on delivery approach and resource needs, and build program mechanisms that define how we ship associate experience capabilities for years to come.

Key job responsibilities

Own end-to-end program execution for Associate Journey capabilities spanning pre-hire through tenured associate experiences
Orchestrate how and when we deliver - coordinating parallel execution tracks across Engineering, Applied Science, Data Engineering, Product, Operations, and UX
Drive technical architecture decisions that impact delivery timelines, operational scalability, and system integration
Manage dependency chains across teams, organizations, and systems - identifying blockers early and unblocking teams to maintain momentum
Build program mechanisms including delivery milestones, risk registers, and status reporting that provide leadership visibility into execution health
Partner with Service Delivery Operations teams to validate implementation feasibility, rollout readiness, and operational constraints
Establish program rhythms including sprint planning, dependency reviews, and stakeholder syncs that keep distributed teams aligned
Lead coordination for AI-native product development, ensuring engineering, science, and product teams are synchronized on delivery timelines
Navigate high ambiguity - defining execution paths and delivery plans where precedent doesn't exist
Influence senior leadership on delivery approach, resource needs, and technical trade-offs that impact timelines
Drive data-driven program management through analysis of delivery velocity, execution health, and program risk indicators
Own program retrospectives and continuous improvement mechanisms that improve delivery velocity and execution quality over time
Ensure delivery milestones align with product roadmap and business commitments

A day in the life

Your days vary. You review delivery status across workstreams, triage blockers, and run dependency reviews with engineering and science teams to align on integration timelines, API contracts, and handoffs. You translate ambiguous challenges into clear execution plans and partner with operations to validate rollout readiness. You facilitate alignment across distributed teams, escalate blockers, and navigate trade-offs between speed and quality. Some days you're deep in data pipeline readiness or deployment sequencing; others you're crafting executive updates on program health for leadership reviews. You're building from the ground up - applying fresh approaches to longstanding challenges and creating mechanisms that will shape how we deliver for years.

About the team

Join Associate Journey within Network Solutions, building Amazon's AI-native customer service network. We're product managers, engineers, scientists, designers, and operations partners who believe associates deserve an experience designed with the same care as the customer's. We work backwards from associate needs, leverage AI/ML, and move fast. This is Day 1 - you'll shape how we deliver.

Basic Qualifications

5+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
5+ years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Experience building scalable programs and repeatable scalable processes, levering various tools and methods to create scale and efficiency

Preferred Qualifications

5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

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More about this job

Skills

Customer service
Scheduling
Data engineering
ICT system integration
Reporting
Leadership
Program management
Process improvement
ML
Software development
Project management
Recruitment
Mental health

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