Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Senior Software Developer
BAE Systems
McLean, VA
Lead Innovation & Execution – Oversee technical execution from initial prototyping to operational deployment, resolving complex cross-domain bottlenecks with authority and precision.
Added 1 min ago
U-
Enterprise AI Product Management Director
USA - Smith & Nephew, Inc.
United States
- $136,000 to $252,250 USD / year
Join our Enterprise AI organization as Director, Product Management and lead a strategically important digital product from discovery through adoption and scale. In this remote role, you…
Added 2 mins ago
Director, Data Privacy Operations & Governance
CMI Media Group
Philadelphia, PA · King of Prussia, PA · Cherry Hill, NJ · New York, NY · Parsippany, NJ · Chesterbrook, PA
Added 3 mins ago
H
Sr Technical Program Manager, Data
Hyperscience
Remote, United States
- $122,000 to $206,500 USD / year
As a Senior Technical Program Manager for Data, you will serve as the operational and strategic anchor for our Data Foundations initiatives. In this role, you will combine technical program…
Added 4 mins ago
Director of Audience Experimentation
Hearst
NY · San Francisco, CA
Develop and lead Hearst Newspapers' audience experimentation program, creating a consistent framework for testing new ideas across markets.
Added 4 mins ago
Audience Development Lead
Hearst
NY · San Francisco, CA
Hearst Newspapers is seeking an Audience Development Lead to help our newsrooms execute audience development strategies that increase reach, engagement, loyalty and repeat visits.
Added 4 mins ago
Lead Software Development Engineer
CAI Cox Automotive Corp Svcs., LLC
Atlanta, GA
…eligible for additional compensation that may include an incentive…
Added 5 mins ago
Talent Development Partner
Asphalt Materials, Inc.
Indianapolis, IN
…Heritage Construction + Materials (HC+M) businesses and/or program areas. This role will partner with HR leaders and business leaders to build role-based pathways for both hourly employees…
Added 5 mins ago
Manager, Operations Analytics, Burger King
Burger King Company, LLC
United States
Lead analytical evaluations of test markets, pilots, and operational initiatives, including impact methodology and clear go or no-go recommendations for leadership.
Added 7 mins ago
MTS 1 Sr Software Engineer, Full-stack
eBay
Austin, TX
Mentor junior engineers or lead small workstreams, helping raise technical quality, reduce tech debt, and support team growth over time.
Added 8 mins ago
Data Center Site Program Manager
Google
Council Bluffs, IA
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 9 mins ago
Senior Associate - Technical Analyst
New York Life Insurance Co
New York, NY
We are seeking a Technical Analyst to lead the analysis, design, and documentation of NYLIS Illustrations output and concept specifications, while contributing broader business analysis…
Added 10 mins ago
Enterprise Strategy Partner - Evinova
Evinova US LLC Company
United States
…with a proven ability to influence senior collaborators and lead cross-functional…
Added 11 mins ago
Senior Business Analyst, PlayStation Store
PlayStation Global
San Mateo, CA
You will lead the business analysis workstream for complex commercial initiatives, working with business leaders and subject-matter experts to understand business objectives, processes and…
Added 12 mins ago
SO
PURCHASING AGENT I - 55000818
State of Florida
TALLAHASSEE, FL
- $42,725.49 to $55,291.81 USD / year
…strictly prohibited, and any breach of this requirement will lead to the applicant being removed from…
Added 12 mins ago
IT Support Analyst
Netskope
Saint Louis, MO
…their careers through continuous education and mentorship, and lead with transparency and curiosity. Join a team where you belong, where you are encouraged to be an entrepreneur, and where…
Added 14 mins ago
TA
AI Cybersecurity Architect and Engineer
The Aerospace Corpor
Colorado Springs, CO
- $176,400 to $264,600 USD / year
Experience building a security program/capability from scratch
Added 14 mins ago
TR
Bridging Atomistic Modeling to Real Electrochemical Systems Modeling Intern
Toyota Research Institute
Los Altos, CA
- $45 to $65 USD / hour
…tools and capabilities to amplify the human experience. To lead this transformative shift in mobility, we’ve built a world-class team advancing the state of the art in AI, robotics,…
Added 16 mins ago
RD
Senior Hospitality Site Manager
RR Donnelley
Los Angeles, CA
- $99,100 to $158,500 USD / year
Success in this role requires a strong hospitality mindset, polished executive presence, and a willingness to lead from the front by supporting operations wherever needed. Candidates must…
Added 18 mins ago
Director, Transaction Monitoring
BNY
Pittsburgh, PA
Lead day-to-day execution and oversight of transaction monitoring activities across designated products, client segments, or jurisdictions.
Added 19 mins ago
Senior Director, Logistics Procurement
Danone
Louisville, CO
Lead complex sourcing initiatives, including market analysis, bid strategy, supplier evaluation, scenario modeling, negotiation, contracting, implementation, and benefit tracking.
Added 19 mins ago
Manager, Transformation Learning and Engagement
Digi-Key Corporation
Bloomington, MN · Thief River Falls, MN
Lead learning needs analysis by translating change impacts, future-state processes, role expectations, and performance requirements into audience-specific capability and proficiency needs.
Added 20 mins ago
Senior Security Engineer - Cloud
Compass
Manhattan, NY
…with teams to remediate and protect our products. You will lead our effort to build security as a service to drive safe-by-default environments and drive customer…
Added 20 mins ago
Senior Security Engineer - Cloud
Compass
Manhattan, NY
…with teams to remediate and protect our products. You will lead our effort to build security as a service to drive safe-by-default environments and drive customer…
Added 20 mins ago
Senior Security Engineer - Cloud
Compass
Manhattan, NY
…with teams to remediate and protect our products. You will lead our effort to build security as a service to drive safe-by-default environments and drive customer…

Amazon

Technical Program Manager , Amazon Customer Service

Seattle, WA, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Aug 19, 2026

Original job description

Description

Amazon Customer Service is reimagining the associate experience from the ground up. We're building a future where every associate - from their first day through their entire career - has an experience designed around them as individuals.

Network Solutions is seeking a Technical Program Manager to lead program execution orchestration for the Associate Journey. You'll own how we deliver AI-native capabilities - orchestrating execution across engineering, science, product, and operations to deliver at scale. You'll manage complex, multi-team delivery across the full associate lifecycle - from pre-hire through onboarding, training, scheduling, and career progression.

This is a ground-up build applying new approaches to longstanding challenges at Amazon's scale. You'll work in a high-ambiguity environment where you'll define execution paths without established playbooks. Success requires driving technical architecture decisions that impact delivery timelines, managing complex dependency chains, and ensuring what we build can be operationalized at scale.

You'll drive program execution across multiple capability areas, influence senior leadership on delivery approach and resource needs, and build program mechanisms that define how we ship associate experience capabilities for years to come.

Key job responsibilities

Own end-to-end program execution for Associate Journey capabilities spanning pre-hire through tenured associate experiences
Orchestrate how and when we deliver - coordinating parallel execution tracks across Engineering, Applied Science, Data Engineering, Product, Operations, and UX
Drive technical architecture decisions that impact delivery timelines, operational scalability, and system integration
Manage dependency chains across teams, organizations, and systems - identifying blockers early and unblocking teams to maintain momentum
Build program mechanisms including delivery milestones, risk registers, and status reporting that provide leadership visibility into execution health
Partner with Service Delivery Operations teams to validate implementation feasibility, rollout readiness, and operational constraints
Establish program rhythms including sprint planning, dependency reviews, and stakeholder syncs that keep distributed teams aligned
Lead coordination for AI-native product development, ensuring engineering, science, and product teams are synchronized on delivery timelines
Navigate high ambiguity - defining execution paths and delivery plans where precedent doesn't exist
Influence senior leadership on delivery approach, resource needs, and technical trade-offs that impact timelines
Drive data-driven program management through analysis of delivery velocity, execution health, and program risk indicators
Own program retrospectives and continuous improvement mechanisms that improve delivery velocity and execution quality over time
Ensure delivery milestones align with product roadmap and business commitments

A day in the life

Your days vary. You review delivery status across workstreams, triage blockers, and run dependency reviews with engineering and science teams to align on integration timelines, API contracts, and handoffs. You translate ambiguous challenges into clear execution plans and partner with operations to validate rollout readiness. You facilitate alignment across distributed teams, escalate blockers, and navigate trade-offs between speed and quality. Some days you're deep in data pipeline readiness or deployment sequencing; others you're crafting executive updates on program health for leadership reviews. You're building from the ground up - applying fresh approaches to longstanding challenges and creating mechanisms that will shape how we deliver for years.

About the team

Join Associate Journey within Network Solutions, building Amazon's AI-native customer service network. We're product managers, engineers, scientists, designers, and operations partners who believe associates deserve an experience designed with the same care as the customer's. We work backwards from associate needs, leverage AI/ML, and move fast. This is Day 1 - you'll shape how we deliver.

Basic Qualifications

5+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
5+ years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Experience building scalable programs and repeatable scalable processes, levering various tools and methods to create scale and efficiency

Preferred Qualifications

5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

Apply About employer

More about this job

Skills

Customer service
Scheduling
Data engineering
ICT system integration
Reporting
Leadership
Program management
Process improvement
ML
Software development
Project management
Recruitment
Mental health

Report this job