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Added 4 days ago
HCM WebServices API WSDL SOAP XSLT JSON Java Specialist
COOLSOFT
Atlanta, GA
The Workday Integration developer creates and maintains Integrations within the Workday cloud-based software platform. The Integration developer develops integrations with third party…
Added 4 days ago
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Senior Helix Developer
ManpowerGroup
Atlanta, GA
- $60 to $65 USD / hour
A Senior Helix Developer is responsible for designing, developing, customizing, and maintaining enterprise ITSM solutions using the BMC Helix platform. The role is typically hands-on…
Added 4 days ago
C
Service Line Sales Specialist (Integration & Process Orchestration) – Manufacturing, Logistics, Energy, and Utilities (MLEU) - 70989312
Cognizant
Atlanta, GA
- $150,000 to $165,000 USD / year
Enterprise Integration: APIs, API gateways, middleware/iPaaS, EDI and managed file transfer.
Added 4 days ago
IG
Senior Data Scientist
Insight Global
Boston, MA
- $120,000 to $150,000 USD / year
Understanding of agentic AI patterns, including API/tool integration, orchestration, and AI-driven multi-step workflows.
Added 4 days ago
Product Marketing Specialist
Jewelers Mutual
Raleigh, NC
…our digital experience platforms, point-of-sale services, and API…
Added 4 days ago
Sr. Automation Test Engineer
Itility LLC
United States
…with Ruby and TypeScript and focuses on automated functional, API, performance, and regression testing using Java, Selenium, JMeter, POSTMAN, and…
Added 4 days ago
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Senior Data Engineer
Strategic Staffing Solutions
McLean, VA
- $75 to $85 USD / hour
Design, build, and maintain ETL/ELT pipelines to support data integration, transformation, and processing.
Added 4 days ago
Solution Architect – Functional
CGI Technologies and Solutions, Inc.
Montreal, CA
.Strong knowledge of enterprise integration patterns, API first design, event driven systems, and service oriented architectures.
Added 4 days ago
ServiceNow Business System Architect
CGI Technologies and Solutions, Inc.
Montreal, CA
· Working on integration of other tools with ServiceNow using APIs, REST, SOAP, workflows, OOTB integrations, etc.
Added 4 days ago
Core Banking Architect | RFS360 Core Banking and Wealthview Banking
CGI Technologies and Solutions, Inc.
CA
Lead technical design reviews and guide development teams on implementation, integration, and modernization decisions.
Added 4 days ago
AI Architect
CGI Technologies and Solutions, Inc.
Montreal, CA
Strong understanding of AI architecture, enterprise integration, APIs, microservices, distributed systems, and public cloud platforms (Azure preferred).
Added 4 days ago
Senior .NET Developer (Azure Cloud)
CGI Technologies and Solutions, Inc.
Fredericton, CA
CGI is seeking an experienced Senior .NET Developer to join our growing team and contribute to the design, development, and modernization of enterprise applications using C#, .NET, and…
Added 4 days ago
Cybersecurity Architect
CGI Technologies and Solutions, Inc.
Calgary, CA · Toronto, CA
Provide guidance on secure cloud landing zones, network segmentation, private connectivity, firewalls, WAF, API security, workload protection, and cloud security posture management.
Added 4 days ago
Interface Developer (Pentaho)
CGI Technologies and Solutions, Inc.
San Diego, CA
CGI is seeking a talented Interface Developer (Pentaho & Enterprise Integrations) to join our ERP Implementation and Systems Integration team.
Added 4 days ago
Information Systems Technical Analyst - Level 3/4
Northrop Grumman
El Segundo, CA
Northrop Grumman Communications is seeking a SharePoint Front-End and Power Platform Developer to join the Digital Readiness team. This role will develop, configure, publish and maintain…
Added 4 days ago
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Data Engineer
Cognizant
Irvine, CA
- $64,000 to $94,500 USD / year
Provide production support for approximately 300 data integration jobs: monitor, triage, diagnose and resolve failures, and drive root-cause analysis so the same failure does not recur.
Added 4 days ago
AWS Senior Data Engineer
EXL Talent Acquisition Team
Jersey City, NJ
Architect and implement end-to-end data solutions (ingestion, storage, integration, processing, access) on AWS, with a focus on data lakes and data warehouses.
Added 4 days ago
Integrator/ Developer II
Calpine
San Diego, CA
Minimum of 3 years of experience in API development and integration.
Added 4 days ago
ANR - Mid Developer - IE Web
Shee Atika Government Services Careers
Remote, United States
Alaska Northstar Resources (ANR) is seeking a Mid Developer to join our cloud computing team on a very exciting government program. This is a fully remote role, and the duties and…
Added 5 days ago
II
Summer Intern – Cybersecurity Operations & AI Automation
Insmed Incorporated
United States
- $20 to $35 USD / hour
Hands-on experience with MCP, LangChain, or similar AI agent and integration frameworks.
Added 5 days ago
IA
Technical Lead (51544)
INDEX ANALYTICS LLC
Remote, United States
- $140,000 to $175,000 USD / year
We are seeking an experienced Senior Full Stack Developer with strong expertise in application development, Oracle database technologies, Java application servers, Linux environments, API…
Added 5 days ago
Software Developer
Stellantis
Auburn Hills, MI
We are seeking an Entry Level Software Developer who is eager to learn and grow while building customer-facing web applications and the backend services that support them. Working alongside…
Added 5 days ago
IG
SDET
Insight Global
Remote, United States
- From $65 USD / hour
Experience with API test automation and request-level validation
Added 5 days ago
Technical Program Manager , Amazon Customer Service
Amazon
Seattle, WA
…dependency reviews with engineering and science teams to align on integration timelines, API contracts, and handoffs. You translate ambiguous challenges into clear execution plans and…
Added 5 days ago
Customer Insights Analyst, Digital Solutions
The Guardian Life Insurance Company of America
NY
Analyze self-service utilization, customer engagement, satisfaction, and integration data to identify trends and drive strategic business decisions.

Amazon

Technical Program Manager , Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Aug 19, 2026

Original job description

Description

Amazon Customer Service is reimagining the associate experience from the ground up. We're building a future where every associate - from their first day through their entire career - has an experience designed around them as individuals.

Network Solutions is seeking a Technical Program Manager to lead program execution orchestration for the Associate Journey. You'll own how we deliver AI-native capabilities - orchestrating execution across engineering, science, product, and operations to deliver at scale. You'll manage complex, multi-team delivery across the full associate lifecycle - from pre-hire through onboarding, training, scheduling, and career progression.

This is a ground-up build applying new approaches to longstanding challenges at Amazon's scale. You'll work in a high-ambiguity environment where you'll define execution paths without established playbooks. Success requires driving technical architecture decisions that impact delivery timelines, managing complex dependency chains, and ensuring what we build can be operationalized at scale.

You'll drive program execution across multiple capability areas, influence senior leadership on delivery approach and resource needs, and build program mechanisms that define how we ship associate experience capabilities for years to come.

Key job responsibilities

Own end-to-end program execution for Associate Journey capabilities spanning pre-hire through tenured associate experiences
Orchestrate how and when we deliver - coordinating parallel execution tracks across Engineering, Applied Science, Data Engineering, Product, Operations, and UX
Drive technical architecture decisions that impact delivery timelines, operational scalability, and system integration
Manage dependency chains across teams, organizations, and systems - identifying blockers early and unblocking teams to maintain momentum
Build program mechanisms including delivery milestones, risk registers, and status reporting that provide leadership visibility into execution health
Partner with Service Delivery Operations teams to validate implementation feasibility, rollout readiness, and operational constraints
Establish program rhythms including sprint planning, dependency reviews, and stakeholder syncs that keep distributed teams aligned
Lead coordination for AI-native product development, ensuring engineering, science, and product teams are synchronized on delivery timelines
Navigate high ambiguity - defining execution paths and delivery plans where precedent doesn't exist
Influence senior leadership on delivery approach, resource needs, and technical trade-offs that impact timelines
Drive data-driven program management through analysis of delivery velocity, execution health, and program risk indicators
Own program retrospectives and continuous improvement mechanisms that improve delivery velocity and execution quality over time
Ensure delivery milestones align with product roadmap and business commitments

A day in the life

Your days vary. You review delivery status across workstreams, triage blockers, and run dependency reviews with engineering and science teams to align on integration timelines, API contracts, and handoffs. You translate ambiguous challenges into clear execution plans and partner with operations to validate rollout readiness. You facilitate alignment across distributed teams, escalate blockers, and navigate trade-offs between speed and quality. Some days you're deep in data pipeline readiness or deployment sequencing; others you're crafting executive updates on program health for leadership reviews. You're building from the ground up - applying fresh approaches to longstanding challenges and creating mechanisms that will shape how we deliver for years.

About the team

Join Associate Journey within Network Solutions, building Amazon's AI-native customer service network. We're product managers, engineers, scientists, designers, and operations partners who believe associates deserve an experience designed with the same care as the customer's. We work backwards from associate needs, leverage AI/ML, and move fast. This is Day 1 - you'll shape how we deliver.

Basic Qualifications

5+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
5+ years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Experience building scalable programs and repeatable scalable processes, levering various tools and methods to create scale and efficiency

Preferred Qualifications

5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

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More about this job

Skills

Customer service
Scheduling
Data engineering
ICT system integration
Reporting
Leadership
Program management
Process improvement
ML
Software development
Project management
Recruitment
Mental health

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