Jobs in the United States

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Automation Validation Engineer
Actalent
Andover, MA
- $90 to $100 USD / hour
The Automation Validation Engineer is responsible for execution of validation and commissioning protocols for automated process control systems. The position requires in-depth knowledge of…
Added 2 mins ago
Mechanical Engineer
Actalent
Whippany, NJ
The standard schedule is an 8-hour day, 5 days per week
Added 2 mins ago
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Electrical Engineer (Substation P&C)
Actalent
Lake Mary, FL
- $35 to $45 USD / hour
Seeking a Substation Protection & Control (P&C) Engineer with 13 years of experience supporting high-voltage substation projects. This position is ideal for an early-career electrical…
Added 2 mins ago
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Procurement Engineer
Actalent
Baxley, GA
- $65 to $70 USD / hour
Job Title: Procurement Engineer Major Thermal EquipmentJob DescriptionThe Procurement Engineer Major Thermal Equipment leads the end-to-end procurement, installation, and optimization of…
Added 2 mins ago
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R&d Technician
Actalent
Cleveland, OH
- $28 to $38.5 USD / hour
Retrieve, verify, and analyze test data for engineer review.
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Systems Engineer
Actalent
Marietta, OH
Data Systems EngineerJob DescriptionThe Data Systems Engineer will support product development and laboratory testing operations by designing, implementing, and maintaining data acquisition…
Added 2 mins ago
Mechanical Engineer
Actalent
Marietta, OH
Mechanical Engineer Refrigeration SystemsJob DescriptionThis Mechanical Engineer role focuses on the design, development, and continuous improvement of advanced refrigeration and cold…
Added 2 mins ago
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Electrical Engineer
Actalent
Marietta, OH
- $41.15 USD / hour
Electrical Engineer Embedded ControlsJob DescriptionThis role focuses on the design, development, testing, and sustainment of embedded control systems for advanced electromechanical…
Added 2 mins ago
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Controls Engineer
Actalent
West Jefferson, OH
- $48.07 to $52.88 USD / hour
Controls Engineer / Automation EngineerJob DescriptionThe Controls Engineer / Automation Engineer will support a large Smart Factory initiative within a manufacturing environment, focusing…
Added 2 mins ago
Mechanical Design Engineer
Actalent
HUNTSVILLE, AL
Job Title: Mechanical Design EngineerJob DescriptionThe Mechanical Design Engineer designs and develops mechanical assemblies for street sweeping equipment, with a strong focus on sheet…
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Manufacturing Process Engineer
Actalent
Jeffersonville, IN
- $45 to $65 USD / hour
Job Title: Manufacturing Process EngineerJob DescriptionThe Manufacturing Process Engineer designs and implements flexible automated systems and tooling to support assembly and inspection…
Added 4 mins ago
Application Engineer
ThermalNetics, Inc
Grand Rapids, MI
This inside position of Application Engineer is instrumental in providing commercial and industrial HVAC technical sales support to owners, contractors and consultants who are responsible…
Added 5 mins ago
Forward Deployed Engineer - Entry Level
SharkNinja
Needham, MA
Added 6 mins ago
Chief Engineer-Snow Products
Ariens Company
Brillion, WI
…staying close to the work? AriensCo is looking for a Chief Engineer to lead the engineering vision for our Snow products in Brillion,…
Added 7 mins ago
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Data & Infrastructure Engineer
Mecka
New York, NY · San Francisco, CA
- $150,000 to $185,000 CAD / year
- 4+ years as a data, platform, or infrastructure engineer owning production systems end to end.
Added 8 mins ago
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Packaging Engineer
Kelly Services
Groveport, OH
- $100,000 USD / year
Kelly Engineering has an excellent direct hire opportunity for a Packaging Engineer with an industry leader in the Columbus, Ohio area. This position offers growth potential and a…
Added 8 mins ago
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Power Systems Sales Engineer
Sager Electronics
Lewisville, TX · Fort Worth, TX
- $66,430 to $110,760 USD / year
Sager Electronics is looking for a Power Systems Sales Engineer to drive growth within the assigned region by expanding existing customer relationships and developing new business…
Added 8 mins ago
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Senior Electrical Engineer
AECOM
Seattle, WA
- $130,000 to $175,000 USD / year
The Senior Electrical Engineer will work in a highly collaborative environment on a wide range of projects. The ideal candidate will have a passion for designing building electrical systems…
Added 10 mins ago
Machine Learning Research Engineer (Remote)
Kelly Services
Remote, United States
A quantitative investment firm is seeking a Machine Learning Research Engineer to join a highly technical team focused on applying advanced machine learning techniques to complex,…
Added 10 mins ago
Sr Adv Test Manufacturing Engineer
Honeywell Technologies
Acton, MA
YOU MUST HAVE
Added 10 mins ago
SR Scientist?Sonar Signal Process(313a)
Applied Physical Sciences Corp.
Concord, MA
Applied Physical Sciences (APS) is seeking a highly motivated Sonar Signal Processing Engineer to join our growing team. This role offers visibility into cutting-edge R&D initiatives and…
Added 10 mins ago
Product Quality Engineer, Robotics Manufacturing and Technical Operations
Amazon
Westboro, MA
…organization that is responsible for Quality Engineering and Quality Systems Management across our Global…
Added 10 mins ago
Support Engineer III, Amazon Robotics IT Service Management
Amazon
Westboro, MA
…Robotics IT Service Management team is looking for a Support Engineer III to help design, implement, and support critical systems across Linux environments, lab buildouts, and manufacturing…
Added 10 mins ago
Field Engineer
MasTec Inc
CHARLESTON, SC · COLUMBIA, SC
MasTec Civil is hiring a Field Engineer in Charleston, SC
Added 10 mins ago
Engineer in the EDG - Program Management
MathWorks
Natick, MA
Develop and demonstrate leadership skills through opportunities to coach and mentor others, and contribute to, initiate or lead process improvement projects.

Amazon

Support Engineer III, Amazon Robotics IT Service Management

Westboro, MA, United States

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Job details

Experience: 2+ years of technical support experience
Posting language: English
Posted: Oct 14, 2026

Original job description

Description

Are you passionate about building and maintaining the IT infrastructure behind some of the most advanced robotics and manufacturing operations in the world? The Robotics IT Service Management team is looking for a Support Engineer III to help design, implement, and support critical systems across Linux environments, lab buildouts, and manufacturing workflows. This is a hands-on role where you will serve as a technical point of contact for cross-functional partners in R&D, engineering, and operations. With Amazon's robotics program expanding rapidly, this is a compelling time to join a team that goes well beyond traditional IT support. You will troubleshoot complex issues, lead projects from planning through deployment, mentor teammates, and help develop the internal tools your team relies on every day.

Key job responsibilities

Provide white glove, hands on support for end user and manufacturing devices, including laptops and desktops, printers, scanners, and other peripherals
Design, implement, and maintain IT infrastructure including Linux systems, networking, and end-user devices, while troubleshooting issues to minimize disruption to manufacturing and lab workflows
Lead the physical buildout of robotics innovation labs, translating engineering requirements into procurement, systems design, and deployment plans for high-density compute and GPU environments
Serve as a technical escalation point for R&D, engineering, and operations teams, communicating clearly with stakeholders at all levels and representing IT in cross-functional meetings
Identify and drive improvements to support tools, documentation, and operational processes, creating new resources where gaps exist and mentoring junior team members on best practices
Manage cross-functional IT projects end to end, coordinating with suppliers, tracking progress against timelines, and ensuring change management activities follow established procedures

A day in the life

You might start your morning reviewing overnight alerts and triaging infrastructure requests before heading to the manufacturing floor to deploy new technology. After a standup with your teammates, you spend time pairing with another engineer to troubleshoot a Linux configuration issue, then shift to updating project documentation. Later in the afternoon, you review the open backlog and resolve issues after confirming with the customer.

About the team

The Robotics IT Service Management team is a close-knit group of 12 to 14 people responsible for IT support across Amazon's robotics manufacturing, design, and innovation operations worldwide. What sets this team apart is the breadth of what we do: beyond end-user support, we build innovation labs, implement new manufacturing technologies, develop and administer our own internal tools, and partner with networking teams on infrastructure projects. If you want to work where IT directly enables robotics innovation at global scale, this is the team for you.

Basic Qualifications

Experience troubleshooting and debugging technical systems
2+ years of technical support experience
Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience in technical support

Preferred Qualifications

Knowledge of networking protocols such as HTTP, DNS and TCP/IP
Experience with Linux systems administration
Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, MA, Westboro - 74,700.00 - 130,700.00 USD annually

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More about this job

Skills

Robotics
IT service management
Linux
Troubleshoot
Troubleshooting
Procurement
Documentation
Coaching
Change management
Debugging
Technical support
Analytical skills
Attention to detail
Communication skills
DNS
System administration
Stakeholder management
Recruitment
Mental health

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Work requirements

Jobs in the United States