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Amazon

Sr ServiceNow Application Development Engineer, Ops Tech Solutions

Austin, TX, United States

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Job details

Posting language: English
Posted: May 13, 2026

Original job description

Description

As a member of the OpsTech Solutions application development team for ServiceNow, you will be at the forefront of IT service delivery, collaborating across OpsTech Solutions infrastructure and services teams. You will be surrounded by people who are passionate about optimizing IT services and believes that world-class service is critical to customer success. You will work across all internal teams to drive tooling and process improvements to ensure a high quality, fast resolution customer experience. Your mission is to develop a world-class customer experience and set new customer service standards in IT Delivery.

OpsTech Solutions is looking for experienced and dedicated team members to help manage the administration, maintenance, and development of the ServiceNow platform for the organization. The ideal candidate is innovative and has great problem-solving skills. You must be very comfortable working on core application administration, creating workflows, data management, scripting and process automation. You will need to work with non-technical and technical teams to translate business cases to scalable solutions for multiple teams. In addition, you’ll need to be able to clearly and effectively communicate to larger non-technical audiences on system changes and enhancements. You will be working in a hyper-growth environment where priorities shift quickly. You must be flexible and adapt well to a wide range of tasks and technologies.

Key job responsibilities

The ServiceNow App Dev Engineer will contribute and provide leadership to the following core team areas of focus:

Perform technical administration and maintenance of ServiceNow IT Business Management.
Partner with cross functional teams to build enhancements and integrations that scale.
Create ServiceNow workflows and business rules for service improvements.
Interface with ServiceNow for all operational requests / issues / planning.
Lead ServiceNow release upgrades including technical and stakeholder management activities.
Work closely with Software Development Engineers to coordinate system updates, patches, and configuration changes.
Provide user training related to ServiceNow processes, policies and procedures.
Mentor team members on project planning, design, and estimating activities in ServiceNow IT Business Management.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Basic Qualifications

Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering or a related discipline or equivalent
Certified ServiceNow Administrator (CSA) and Certified Application Developer (CAD) certifications required.
6+ years of direct experience with the ServiceNow platform as an administrator, developer and/or comparable role.
6+ years direct experience working with customers to understand requirements and implementing information technology solutions / initiatives.

Preferred Qualifications

Experience with Agile engineering practices (Kanban, continuous delivery, etc.)
Experience in HTML, CSS, or JavaScript
Experience in building financial and operational reports/data sets that inform business decision-making, or experience working with large-scale data mining and reporting tools (i.e. SQL, MS Power Query, Python)
Experience working with REST API based services, or experience with REST web services, XML, JSON
Experience building features in ServiceNow ITSM and HAM modules, and building system integrations.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TX, Austin - 135,500.00 - 183,300.00 USD annually

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More about this job

Skills

ServiceNow
Customer experience
Customer service
Problem solving
Data management
Leadership
Stakeholder management
Software development
Estimating
Computer science
Electrical engineering
Computer engineering
Computer technology
Agile
Kanban
CI/CD
HTML
CSS
JavaScript
Decision making
Data mining
SQL
Power Query
Python
IT service management
Recruitment
Mental health

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