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Added 1 min ago
PROJECT SPECIALIST-EXCLUDED
City of Chicago
IL
· Provides key program or project data to a Project or Program Manager on a timely basis
Added 1 min ago
UB
Specialty Artist - MAC
Ulta Beauty, Inc.
West Hollywood, CA
- $20 to $30 USD / hour
…Ulta Beauty and the MAC brand to the Ulta Beauty guest and support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest…
Added 1 min ago
UB
Lead Cashier
Ulta Beauty, Inc.
Redmond, WA
- $17.5 to $26 USD / hour
Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
Added 1 min ago
UB
Stylist
Ulta Beauty, Inc.
Rolling Hills Estates, CA
- $18 USD / hour
…professional services with an emphasis on the guest’s total look. They support the Experience Manager (EM) and the Assistant Services Manager (ASM) through a focus on performance (service…
Added 1 min ago
UB
Brow Waxing Expert
Ulta Beauty, Inc.
Rolling Hills Estates, CA
- $20 to $30 USD / hour
…products, and culture of the brand to the Ulta Beauty guest and support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest…
Added 1 min ago
Assistant Stylist
Ulta Beauty, Inc.
Huntington Beach, CA
Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and…
Added 1 min ago
Stylist
Ulta Beauty, Inc.
Lewiston, ID
…professional services with an emphasis on the guest’s total look. They support the Experience Manager (EM) and the Assistant Services Manager (ASM) through a focus on performance (service…
Added 1 min ago
Elite Stylist
Ulta Beauty, Inc.
Lewiston, ID
…professional services with an emphasis on the guest’s total look. They support the Experience Manager (EM) and Assistant Services Manager (ASM) and focus on performance (service sales, and…
Added 1 min ago
Master Stylist
Ulta Beauty, Inc.
Lewiston, ID
…professional services with an emphasis on the guest’s total look. They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service…
Added 1 min ago
Lead Cashier
Ulta Beauty, Inc.
Coeur D'Alene, ID
Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
Added 1 min ago
Skin Care Consultant
Ulta Beauty, Inc.
Farmington, UT
…store standards, including cleanliness and replenishment. They support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest…
Added 1 min ago
Lead Cashier
Ulta Beauty, Inc.
Lewisville, TX
Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
Added 5 mins ago
C
Sales Manager (Part Time)
Carter's
Pottstown, PA
- Part-time
Added 8 mins ago
EE
North Texas Area Manager
E.Q.U.I.P. Enterprises
San Antonio, TX
- $60,000 to $70,000 USD / year
Area Manager - North Texas E.Q.U.I.P. Enterprises
Added 15 mins ago
HH
RN Case Manager
Holisticare Hospice
Wayne, PA
- $95,000 to $97,000 USD / year
Nurturing Direct Care: As an RN Case Manager, you're not just coordinating care – you're a source of comfort and support for patients, ensuring their comfort and quality of life remain…
Added 15 mins ago
HH
Social Worker (Hospice) - PRN
Holisticare Hospice
Wayne, PA
- $31 to $33 USD / hour
…and their families. You'll provide counseling and guidance to support their emotional well-being and coping capacity. Your efforts will make a profound difference in their lives during…
Added 15 mins ago
HH
RN Case Manager
Holisticare Hospice
Doylestown, PA
- $95,000 to $97,000 USD / year
Nurturing Direct Care: As an RN Case Manager, you're not just coordinating care – you're a source of comfort and support for patients, ensuring their comfort and quality of life remain…
Added 16 mins ago
MG
Assistant Manager
MEALS-ON-WHEELS GREATER SAN DIEGO INC
Chula Vista, CA
- $24 to $26 USD / hour
Under the direction of the Service Center Director, the Assistant Manager will support the operational and administrative functions of the Meals on Wheels San Diego County program, ensuring…
Added 17 mins ago
Case Manager
Chicago Public Schools
IL
The Case Manager position is solely committed to fulfilling the responsibilities indicated below. This position differs from a person at the school being assigned the duty/role of Case…
Added 19 mins ago
GR
Career Services Coordinator (Healthcare)
GODDARD RIVERSIDE COMMUNITY CENTER
New York, NY
- $53,500 to $65,000 USD / year
Identify and secure at least 10-20+ external employment partnerships for internships to support Education and Workforce programming, which includes Advance and Earn's Healthcare Program and…
Added 21 mins ago
SO
Facility Incident HFSN (Health Facilities Surveillance Nurse)
State of Illinois
Springfield, IL
- $7,423 to $10,093 USD / month
Collaborates with the Special Investigation Unit (SIU) Abuse, Neglect, Theft Coordinator, Abuse Prevention Review Team Manager, and the Monitor Program Manager regarding facility reported…
Added 21 mins ago
SO
Central Overpayment Unit Manager
State of Illinois
Springfield, IL
- $9,729 to $11,729 USD / month
…helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger - something that touches the lives of every person who calls Illinois…
Added 24 mins ago
MM
Performance Leader, 2nd shift
Moog Military Aircraft LLC
Torrance, CA
- $90,000 to $130,000 CAD / year
Onsite – Torrance, CAMoog Military Aircraft Group is looking for a Performance Leader on 2nd shift (2:00pm-10:30pm) to support our production team supervising Assembly and Test area with…
Added 25 mins ago
Barista
SSA Group
San Antonio, TX
Reports to: Food Service Supervisor(s) and Manager(s)
Added 25 mins ago
Food Service - Food Service Cook
SSA Group
San Antonio, TX
Reports to: Kitchen Manager(s), Sous Chef(s) and Executive Chef

Amazon

Sr Progrm Mgr Spl Returns, Worldwide Returns and Recommerce - Reverse Logistics Services

Bellevue, WA, United States

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Job details

Posting language: English
Posted: Aug 5, 2026

Original job description

Description

Amazon's Worldwide Returns and ReCommerce (WWRR) team invents bold solutions in sustainable transportation and returns experiences that create trust and value for customers, selling partners, and shippers and benefit people and the planet.

We are an agile, innovative organization dedicated to "The Four Zeros". We constantly invent to delight customers and create long-term value while encouraging the reuse of returned product and reducing product waste. WWRR includes the full complement of business, product, program, operational, data, and software engineering teams, who work together to identify and remove defects that cause returns, reinvent the return experience, and manage the lifecycle of returned, overstock, and damaged products, with the objective of throwing nothing away.

We are a diverse team who embrace the different perspectives and experiences of our team mates, prioritize fun at work, encourage work-life harmony, and celebrate our wins and accomplishments, together. We are backed by strong leadership dedicated to operational excellence, who can offer the scope and support needed for substantial career growth.

If you possess the ability and passion to innovate for customers and want to create the best in the world returns experience, then we want you on our team.

## Job Summary

In this role with the WW Reverse Logistics Services (RLS) Transportation team, you will own two critical pillars: Specialized Returns Management and Transportation Controllership. You will ensure every program across specialized product categories has the required technical and operational support across internal and external systems. You will drive programs that offer new and delightful experiences to customers and stakeholders.

Our work is broad and deep. No two days are the same (in a good way!). You will work closely with business stakeholders and technology teams across Amazon to develop scalable solutions for complex problems. You must be equally comfortable partnering with a business team and a technical team, be able to quickly adapt to ambiguous opportunities where you may need to flex and operate as a program manager one day, a product owner the next, and then as project leader to push a project to the finish line.

## Basic Qualifications

5+ years of program or project management experience with technology usage
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership

## Preferred Qualifications

2+ years of driving process improvements experience
1+ years of complex Excel model or proprietary technology management experience
Basic comfort with SQL query
Master's degree, or MBA in business, operations, supply chain, or related field
Experience in reverse logistics, returns management, or transportation controllership
Knowledge of dangerous goods regulations and compliance frameworks
Familiarity with general AI tools

Key job responsibilities

PILLAR 1: Specialized Returns Management

You will own the end-to-end program strategy, operational readiness, and continuous improvement for specialized return categories that require unique process paths, carrier configurations, and compliance frameworks. This pillar spans six interconnected domains that collectively ensure Amazon's returns network can handle the full spectrum of product types safely, compliantly, and cost-effectively.

You will drive reverse logistics programs for oversized and heavy items, owning cost optimization, traceability, and pickup goal attainment while partnering with cross-functional teams on quarterly business reviews and scalable metric frameworks. In parallel, you will own the direct-to-disposition returns process path, ensuring proper tracking, site routing accuracy, and volume monitoring as new sites and carriers are onboarded. For high-value product categories such as jewelry and watches, you will manage specialized routing and processing thresholds while ensuring compliance with security and handling requirements for precious goods.

You will lead the cross-functional program for safe and compliant returns, coordinating across Legal, Dangerous Goods, last-mile, and carrier teams to drive requirements documentation, leadership reviews, and carrier partner readiness including infosec assessments. Finally, you will manage programs and policies for non-returnable items, coordinating with Legal and compliance teams on classification, policy updates, and resolution eligibility frameworks.

PILLAR 2: Transportation Controllership

You will own the defects with regards to NA Returns Transportation manifest, ensuring cost discipline, carrier compliance, and operational transparency across the returns network.

Your primary focus will be driving the end-to-end off-manifest reduction strategy across all carriers - investigating root causes, defining KPIs, and delivering measurable reductions in shipments that deviate from expected routing. You will leverage controllership reporting and communicate trends and corrective actions to senior leadership. Beyond off-manifest, you will manage carrier spend approvals, cost-per-unit goal attainment for this area, and contract compliance, proactively tracking financial risks, while driving cross-team communication improvements to systematically eliminate dependencies and defects.

A day in the life

Drive program objectives – define project plans, manage implementation activities, and develop processes and communications for program rollout and ongoing support
Scale services and tools – design processes that scale with business growth in volume, complexity, and marketplace
Define key performance indicators – develop metrics and SLAs for core programs, and track delivery against objectives
Communicate new/updated programs, policies, and processes to leaders and cross-functional organizations
Drive resolution of critical issues – support deep dives to ensure root cause analysis and correction
Negotiate efficient and reliable processes across partner teams to systematically eliminate dependencies and defects

Basic Qualifications

Experience using data and metrics to determine and drive improvements
3+ years of program or project management experience
Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of general AI tools
Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

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More about this job

Skills

Logistics
Project management
Microsoft Excel
SQL
Supply chain management
Regulatory compliance
Process improvement
Documentation
Leadership
Reporting
Communication skills
Root cause analysis
Adult education
Forecasting
Recruitment
Mental health

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