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Added 5 mins ago
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Assistant Manager - Store
TravelCenters of America
Tonopah, AZ
- $17 to $19 USD / hour
…supplies, and even clothing and gifts! The Store Assistant General Manager assists the General Manager with operations and marketing functions of the Travel Store/Convenience Store.…
Added 5 mins ago
Telepharmacy Technician - (Onsite - Store 09340 - Phoenix, AZ) - FT
CVS Health
Anthem, AZ
The Telepharmacy Technician is responsible for all daily operations of a Telepharmacy Remote Dispensing Pharmacy location, where the Pharmacist oversight occurs from a separate Supervising…
Added 5 mins ago
Supervisory Health Care Education Specialist
Veterans Affairs, Veterans Health Administration
Prescott, AZ
Added 5 mins ago
Supervisory Biomedical Engineer - DETAIL NTE 120 Days
Veterans Affairs, Veterans Health Administration
Prescott, AZ
Added 6 mins ago
PB
Lead Customer Service Advisor
Pep Boys
Chandler, AZ
- $15.15 to $18 USD / hour
This role is designed for a high-performing service professional who combines strong customer focus, leadership presence, and operational accountability. The CSL supports daily service…
Added 6 mins ago
Sr Program Mgr - Benchmarking & Strategy, AMXL Benchmarking
Amazon
Tempe, AZ
…methodology design through execution, analysis, and recommendation development, across multiple concurrent workstreams spanning delivery experience, customer journey, returns, packaging,…
Added 6 mins ago
Senior IT Manager -Manufacturing Digital Transformation
Medtronic
Tempe, AZ
IT Operations, Reliability & Service Management (Run) - Accountable for the operational performance, availability, reliability, and ongoing support of critical manufacturing IT applications…
Added 6 mins ago
Associate Director OBGYN Clinic
Banner Health
Tucson, AZ
As an Associate Director, you will be responsible for leading operations across our two OB/GYN clinic locations where you will oversee a team of approximately 50 dedicated healthcare…
Added 6 mins ago
ServiceNow - ServiceNow Industry Workflow Architect - Tech Cons - Open Location
EY
Phoenix, AZ · Tucson, AZ
As a Manager in Application Design and Development, you will lead the effective management and delivery of processes, solutions, and projects, ensuring a strong focus on quality and risk…
Added 6 mins ago
Registered Nurse- Case Management
Veterans Affairs, Veterans Health Administration
Phoenix, AZ
Added 6 mins ago
Warehouse Supervisor
Terumo Medical Corporation
Phoenix, AZ
Responsible for overseeing receiving of products, raw material, chemicals, non-stock goods and service purchases. Executes and distributes outbound deliveries for pick/pack/ship process. As…
Added 6 mins ago
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Facets Product Consultant - Manager
Cognizant
Phoenix, AZ
- $113,000 to $130,000 USD / year
Lead the development and implementation of solutions across Facets Plan/Product, Membership, and Group , aligning functionality with business and customer needs.
Added 6 mins ago
SO
Regulatory / Compliance Administrator
State of Arizona
PHOENIX, AZ
- $55,000 to $65,000 USD / year
…violations of law; encourages competition, innovation, and economic development; collects taxes and assessments that support State government operations; combats auto theft and insurance…
Added 6 mins ago
Platform Engineer - Remote
SitusAMC
Phoenix, AZ
Maintain Wiz and Azure DevOps integrations with cloud, identity, reporting, ITSM, notification, and development tools; troubleshoot service connections, webhooks, extensions, APIs, and…
Added 6 mins ago
Program Manager Senior
USAA
Phoenix, AZ
…financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their…
Added 6 mins ago
Software Engineer
Teradata
Phoenix, AZ
This position is for a Software Engineer in the POD Services team within the TD Factory team. The position involves development, integration, functional and performance testing, and fault…
Added 7 mins ago
GA
Sr Technical Program Manager
GE Aerospace
Phoenix, AZ
- $95,000 to $150,000 USD / year
Working as the Program Manager – Global Mobility & Talent Management Technology, you will be responsible for working in lock-step with application or domain leaders acting as a senior…
Added 11 mins ago
U
House Supervisor Registered Nurse RN Full Time Days
UHS
BRADENTON, FL
- Full-time
Career development opportunities across UHS and our 300+ locations!
Added 11 mins ago
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House Supervisor Registered Nurse RN Full Time Days
UHS
BRADENTON, FL
- Full-time
Career development opportunities across UHS and our 300+ locations!
Added 12 mins ago
Registered Nurse (RN) Manager - Child & Adolescent Psych
UHS
SAVANNAH, GA
Lead and shape the daily operations of a dynamic 145-bed child and adolescent psychiatric facility, overseeing the delivery of high-quality, patient-centered care for individuals with…
Added 12 mins ago
Manager - IS Clinical Systems
UHS
KING OF PRUSSIA, PA
The Corporate Information Services Department is seeking a dynamic and talented Assistant Manager – Clinical Applications
Added 12 mins ago
Sr. Program Manager - IS ERP
UHS
KING OF PRUSSIA, PA
The Sr. Program Manager – IS ERP supports the ongoing operation, governance, optimization, and continuous improvement of UHS ERP services. Coordinates activities across ERP, Information…
Added 13 mins ago
CO
ITS Network Manager (Senior IT Systems Specialist)- Street Transportation Department
City of Phoenix
AZ
- $99,736 to $133,660.8 USD / year
…team as an Intelligent Transportation Systems (ITS) Network Manager. This position plays a critical role in designing, implementing, and managing the City's complex ITS network…
Added 21 mins ago
Branch Manager - Electrical Contractor
Enterprise Electrical
Round Rock, TX
Lead and oversee daily branch operations, including operational, administrative, warehouse, and customer service activities.
Added 21 mins ago
General Manager - Electrical Contractor
Enterprise Electrical
Round Rock, TX
Lead and oversee daily branch operations, including operational, administrative, warehouse, and customer service activities.

Amazon

Sr Program Mgr - Benchmarking & Strategy, AMXL Benchmarking

Tempe, AZ, United States

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Job details

Experience: 3+ years of program or project management experience
Posting language: English
Posted: Aug 31, 2026

Original job description

Description

We are seeking a strategic, analytically rigorous Senior Benchmarking and Strategy Program Manager to join the AMXL Global Benchmarking team. This role goes beyond study execution - you will own the end-to-end benchmarking lifecycle from intake through partnered implementation, lead complex multi-stakeholder studies, develop frameworks and methodologies, and translate competitive insights into actionable recommendations that influence operational strategy across a global logistics network. You will serve as a thought leader within the program, shaping the portfolio roadmap, mentoring peers, and driving cross-functional alignment to ensure benchmarking insights result in measurable business outcomes. This is an ideal role for someone who combines deep analytical capability with strategic thinking, stakeholder influence, and a passion for competitive intelligence.

Key job responsibilities

Portfolio & Study Leadership: Own and lead end-to-end competitive benchmarking studies - from scoping and methodology design through execution, analysis, and recommendation development, across multiple concurrent workstreams spanning delivery experience, customer journey, returns, packaging, service quality and more.
Methodology Development: Design and refine research methodologies including vendor/carrier interviews, competitive journey mapping, and phase-gated infrastructure assessments to ensure rigorous, repeatable, and scalable study frameworks.
Strategic Recommendations & Influence: Synthesize complex findings into clear, actionable recommendations with quantified business impact; present to senior leadership and cross-functional stakeholders to drive investment decisions and operational changes.
Cross-Functional Program Management: Lead working relationships with stakeholders across Customer Experience, Operations, Learning and Development, Packaging Strategy, Returns, and Services teams to ensure recommendations move from insight to implementation.
Implementation Tracking & Accountability: Own the connection between benchmarking output and operational action - track recommendation implementation, measure impact, and report progress to leadership through regular business reviews.
Roadmap & Intake Management: Shape the benchmarking portfolio roadmap by evaluating incoming study requests, prioritizing based on strategic value and business impact, and managing the team's intake pipeline to balance capacity with demand.
Knowledge Systems & Competitive Intelligence: Build and maintain scalable knowledge management systems that make competitive intelligence accessible, current, and actionable for partners across the organization.
Stakeholder Engagement & Communication: Host regular engagement forums (office hours, working groups, stakeholder reviews) to share findings, gather feedback, and maintain alignment across a broad partner ecosystem.
Mentorship & Team Development: Provide guidance and thought partnership to junior team members, elevating the quality of study execution and analytical rigor across the team.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

The AMXL Global Benchmarking team drives competitive intelligence and operational excellence across Amazon's worldwide heavy-bulky logistics network. Our AMXL network is a cornerstone of operations, facilitating the seamless delivery of oversized and specialized items to customers' doorsteps through four distinct building types: IXDs (Inbound Cross Docks), FCs (Fulfillment Centers), SCs (Sort Centers), and DSs (Delivery Stations). The Global Benchmarking team supports these building types and the teams that run them by executing end-to-end competitive benchmarking studies - including north star metrics, competitor analysis, and customer journey evaluation. We translate best practices and industry insights into actionable recommendations that inform operational standards, enhance customer experience, and support AMXL's growth strategy. We are a small, high-impact team that values intellectual curiosity, structured execution, and a passion for understanding how the competitive landscape shapes the services we deliver.

Basic Qualifications

3+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Preferred Qualifications

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of general AI tools
Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, AZ, Tempe - 115,600.00 - 160,000.00 USD annually

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

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