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SM
508 Compliance Lead & Sr. Solutions Architect
Sprezzatura Management Consulting
Arlington, VA
- $140,000 to $170,000 USD / year
Report progress on 508 compliance to VA leadership and program leadership, clearly demonstrating trends, risks, and improvements over time.
Added 1 min ago
Dean, College of Business
Normal, IL
The successful dean will invest in leadership development throughout the College of Business, empowering department chairs, faculty, and staff while fostering an environment where…
Added 1 min ago
Market Physician Executive - Georgia
Monogram Health
Macon, GA · Augusta, GA · Athens, GA · Marietta, GA · Helen, GA · Columbus, GA · Rome, GA · South Fulton, GA · Albany, GA · Warner Robins, GA · Hinesville, GA
…physician leaders who are dedicated to improving the well-being, quality of life, and health outcomes for our patients. The MPE will lead our in-home multi-specialty polychronic care model…
Added 1 min ago
Market Physician Executive (MPE) - Float
Monogram Health
Remote, United States
…physician leaders who are dedicated to improving the well-being, quality of life, and health outcomes for our patients. The MPE Float will lead our in-home multi-specialty polychronic care…
Added 1 min ago
Job Coach Supervisor
BCRC
Aliquippa, PA
…vocational workshop. Work duties include staff training, team development, Job Coach performance and discipline, managing staff schedules to maintain ratios, conducting interviews, making…
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Career Services Advisor
Tulsa Welding School Jacksonville
Jacksonville, FL
Assists the Director in conducting periodic follow-up reports to determine employment success of graduates and employers' satisfaction with the quality of education
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Human Resources Generalist
AWG
Hernando, MS
…subsidiary companies which provide real estate and supermarket development services, digital marketing services, and is a wholesale supply provider of health and beauty care, general…
Added 2 mins ago
Technical Account Manager - Water Treatment Chemicals
Veolia Environnement SA
Schenectady, NY
…world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable…
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Technical Account Manager - Water Treatment Chemicals
Veolia Environnement SA
Saratoga Springs, NY
…world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable…
Added 3 mins ago
Director of Equipment
SAIIA
Atlanta, GA · Medley, FL · Tampa, FL · Jacksonville, FL · Birmingham, AL · CHARLOTTE, NC
Prior people leadership and development experience as this role will have direct reports.
Added 3 mins ago
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Patient Financial Services Supervisor - Remote/Nationwide
Signature Performance, Inc.
Denver, CO
- $64,000 to $80,000 USD / year
…driving improvements in cash collections, accounts receivable, quality, and…
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SC
2026 Management & Sales Training Program (Southern Colorado)
Sherwin-Williams Com
Colorado Springs, CO
- $55,100 USD / year
During the program, you will collaborate with store management to oversee a million-dollar business, providing leadership and insight into the development and strategy of that store.…
Added 3 mins ago
IT Quality Assurance Manager
GD Information Technology, Inc.
United States
Quality Metrics & Reporting – Define, track, and report key test and quality metrics (coverage, defect trends, escape rates, performance benchmarks, accessibility compliance) to GDIT and VA…
Added 4 mins ago
Aeronautical Systems Integration & Test (ASIT); Test Capability Integrator (Associate or Mid-Level)
The Boeing Company
Berkeley, MO
This position will be an ASIT technical leadership role supporting the development and integration of test assets, real-time software test environments, subsystem/system testing and…
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Operations Warehouse Manager
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…action plans for underperforming areas of concern or delinquent development initiatives within agreed…
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…our operating room and clinic teams. You’ll enjoy supportive leadership, predictable workflows, and a culture that values work-life balance - giving you plenty of time to enjoy everything…
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BENEFITS AND ELIGIBILITY SUPERVISOR
Arizona Department of Administration
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…position supervises, plans and coordinates the operations of a program of one or more benefits and eligibility units involved in the determination and issuance of public assistance and/or…
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Signals Analyst 2
Weeghman & Briggs LLC
Jessup, MD
- $128,918 to $140,000 USD / year
…success. Our growth creates opportunities for advancement, leadership visibility, and long-term career development while maintaining the supportive, close-knit environment that sets us…
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Branch Director - Home Health
VitalCaring Group
Springfield, MO
Join VitalCaring – Where Your Leadership Changes Lives
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Environmental Technician
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- $22 to $28 USD / hour
Sampling & Logging: Handle down-hole tools to collect high-quality soil cores and groundwater samples using split-spoon and Shelby tube methods.
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Senior Contract Manager
Strategic Resources Inc
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…services. The successful candidate will provide enterprise-level leadership and oversight of multiple task orders, geographically dispersed personnel, subcontractors, and service delivery…
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Manager – Global Information Security, Email Compliance, Archiving and eDiscovery Operations
Franklin Templeton
Rancho Cordova, CA · Ft. Lauderdale, FL · St. Petersburg, FL
- $128,000 to $158,000 USD / year
…infrastructure and eDiscovery operations. This role combines people leadership, technical oversight, and service ownership to ensure communications data is captured accurately, retained…
Added 6 mins ago
Vice Chair for Clinical Operations for the Department of Radiation Oncology, Thomas Jefferson University
Jefferson University Physicians
Philadelphia, PA
Oversee clinical workflows, patient safety, quality metrics, and multidisciplinary program development across the department's radiation oncology facilities.
Added 6 mins ago
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Before and After School Care Site Supervisor - $1,000 SIGN ON BONUS - Grace Lutheran
YMCA of Greater Waukesha County
Menomonee Falls, WI
- $21 to $23 USD / hour
…credits in early childhood education or school-age growth and development; an Associate’s or Bachelor’s degree in education; a Child Development Association credential; or otherwise…
Added 7 mins ago
Lead Specialist, Project Management
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…progress; and deliver clear, data‑driven insights to inform leadership decisions and program…

Closed listing

Amazon

Sr. Program Manager, WW Benchmarking and Scorecard (GSCE)

Bellevue, WA, United States

This opening has closed.

The original listing is kept below for reference.

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Posting language: English
Posted: Sep 18, 2026

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Original job description

Archived listing. The details below describe a past opening.

Description

Amazon's Global Standards & Customer Excellence (GSCE) organization owns the Worldwide Scorecard - the mechanism that provides a holistic view of operational performance across Safety, People, Customer Experience, Quality, Cost, and Sustainability pillars for 1,000+ last-mile delivery stations and sort centers spanning North America, Europe, Japan, India, and ECCF. The WW Benchmarking team within GSCE manages performance benchmarking using the Continuous Benchmarking Rate Setting (CBRS) methodology - clustering stations into peer groups and setting statistically rigorous performance targets that control for non-ops factors.

As the Senior Program Manager for the Quality Pillar, you will own end-to-end benchmarking and scorecard strategy for First Pass Yield (FPY), Stow Buffer Compliance, and emerging quality metrics across all regions. You will drive the CBRS methodology for quality KPIs, launch and scale benchmarking studies that close performance gaps at underperforming stations, develop next-generation metrics that replace legacy measurements, and feed input-level KPIs into the Risk Engine that powers predictive operational alerts. You will partner with Operations, ACES, BIE (Analytics), and Finance teams to ensure quality benchmarks are accurate, equitable, and drive measurable operational improvement across stations worldwide.

This role requires strong analytical thinking, program management rigor, and the ability to translate complex statistical methodologies into operator-friendly insights. You will manage multiple concurrent workstreams - from quarterly benchmark refreshes, to multi-month benchmarking studies with site-level interventions, to expanding quality benchmarks to new regions and business units where none previously existed. You will also build AI-powered tooling that accelerates validation and delivery, and contribute input signals to the Gravion Risk Engine. Cross-team coordination, data fluency, stakeholder communication to senior leadership, and a bias for automation are essential.

You will be a strong partner of Central and Field ACES teams - delivering operator sentiment of the metrics, benchmarking the metrics and aligning closely with their OP process, initiating metric changes, and maintaining metric parity around the world.

Key job responsibilities

Own the Quality Pillar benchmarking portfolio end-to-end - vision, methodology, and cadence for FPY, Stow Buffer Compliance, and future quality metrics across NA, EU, JP, ECCF, RSR, and RoW
Drive benchmarking methodology for quality KPIs - quarterly benchmark generation, cluster design, sub-cluster coefficients, and statistical model improvement
Design benchmarking studies identifying root causes at underperforming stations, sharing best practices, and driving measurable quality improvement
Expand quality benchmarks to new regions and BUs - adapting methodology for local data, gaining alignment, and launching benchmarks where none existed
Own Road to CBRS (benchmarking) for quality metrics - translating benchmarks into actionable station-level insights that close the gap
Partner with Central and Field ACES on operator sentiment, OP alignment, and worldwide metric parity
Define upstream quality KPI signals for the Risk Engine - early-warning indicators and data integration partnership
Build AI-powered validation tooling - cluster analyzers, anomaly detection, and self-service analytics for operators
Partner with BIE on data pipeline requirements - freshness, accuracy, and scalability in Andes/Redshift
Present insights, study results, and methodology recommendations to senior leadership and cross-functional stakeholders
Write quality pillar narratives for quarterly publications and stakeholder newsletters

A day in the life

Monday: Review CBRS cluster refresh - identify sub-cluster movements, flag quality KPI anomalies, prep stakeholder insights. Tuesday: Triage Asana intakes, meet operators to answer benchmark and cluster placement questions.
Mid-week: Strategic alignment with stakeholders on metric logic, long-term vision, and network performance. Meet cross-BU stakeholders on benchmarking expansion needs for quality metrics.
Thursday: Deep methodology work - review site outliers per Quality Pillar KPI, discuss logic changes with regional stakeholders, assess network impact.
Friday: Document weekly quality benchmarking performance, update study progress, share best practices from top stations, field operator gap-closure questions.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

The WW Benchmarking & Standards team establishes the performance truth for Amazon's global last mile network - defining what "good" looks like across 1,000+ delivery stations through statistically validated benchmarks and engineering-grade standards. We set the rates that drive labor planning decisions, publish the WW Scorecard that holds stations accountable to peer-adjusted targets, and run multi-month benchmarking studies that convert underperformance into quantified improvement opportunities.

Our CBRS methodology clusters stations into statistically comparable peer groups, removing excuses and surfacing true operational gaps. We are expanding from retrospective measurement into predictive performance engineering - building risk engines, self-service analytics, and AI-powered tooling that tell operators not just where they stand, but what to do next. The team operates at the intersection of data science, program management, and field operations.

Basic Qualifications

5+ years of program or project management experience
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience using data and metrics to determine and drive improvements
Experience implementing repeatable processes and driving automation or standardization
5+ years of managing, analyzing and communicating results to senior leadership experience

Preferred Qualifications

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of general AI tools
Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
PMP certificate

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

USA, TX, Austin - 115,600.00 - 160,000.00 USD annually

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

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