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RT
Manager, Construction
RCN Telecom Services of Illinois,LLC
United States
- $100,000 to $120,000 USD / year
…increase with each level for Fiber Construction Lead I through Manager, Fiber…
Added just now
CI
Registered Nurse (RN) - Home Health
Commonheart, Inc
Fond du Lac, WI
- $38.5 to $44.8 USD / hour
…supervision of other nursing personnel and performing as the care…
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Gallery Host
Hyatt Place Houston Sugar Land
Sugar Land, TX
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Added 1 min ago
CS
Program Supervisor
Community Services Group, Inc.
York, PA
- $20 USD / hour
The Program Supervisor is responsible for the daily operation of one or more community homes, community participation support services or community-based services for individuals with…
Added 1 min ago
Coord-Regulatory Qual Programs
Lexington Medical Center
West Columbia, SC
…System (PQRS) GPRO, Value Based Purchasing), regulatory quality program audits, and other regulatory quality programs. The position requires an understanding of health care operations,…
Added 2 mins ago
Assistant in Training (Tanger Outlets)
Buckle
Daytona Beach, FL
The Assistant in Training (AIT) and Assistant Manager position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for…
Added 2 mins ago
B
Floor Leader (Full-Time) (Tanger Outlets)
Buckle
Daytona Beach, FL
- Full-time
…routine cleaning of facilities). Works directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide…
Added 2 mins ago
Management Trainee Program (Tanger Outlets)
Buckle
Daytona Beach, FL
…and routine cleaning of facilities). Work directly with Store Manager to develop sales, recruiting and leadership skills in order to become a Store Manager. The Management Trainee will also…
Added 2 mins ago
L
Merchandising Part Time Days
Lowes
Dekalb, IL
- $15 to $15.6 USD / hour
- Part-time
Make your well-being a priority with multiple top-tier health insurance options.
Added 3 mins ago
L
Full Time - Merchandising Service Associate - Day
Lowes
Lowell, MA
- $17 to $17.7 USD / hour
- Full-time
Make your well-being a priority with multiple top-tier health insurance options.
Added 3 mins ago
L
Full Time - Merchandising Service Associate - Day
Lowes
Auburn, NY
- $16 to $16.15 USD / hour
- Full-time
Make your well-being a priority with multiple top-tier health insurance options.
Added 3 mins ago
L
Full Time - Merchandising Service Associate - Day
Lowes
Stockbridge, GA
- Full-time
Make your well-being a priority with multiple top-tier health insurance options.
Added 3 mins ago
Sales Floor Dept Supervisor - Appliances-Cabinets-Millwork
Lowes
Harrisonburg, VA
In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD).
Added 3 mins ago
L
Full Time - Merchandising Service Associate - Day
Lowes
Commerce Township, MI
- Full-time
Make your well-being a priority with multiple top-tier health insurance options.
Added 3 mins ago
Home Health Licensed Practical Nurse
CenterWell
Pittsfield, MA
This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability…
Added 3 mins ago
Home Health Licensed Practical Nurse
CenterWell
Syracuse, NY · Cicero, NY · Fulton, NY · Oswego, NY
This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability…
Added 3 mins ago
Home Health Physical Therapist Assistant
CenterWell
Syracuse, NY · Auburn, NY · Cicero, NY · Fayetteville, NY
This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability…
Added 3 mins ago
Occupational Therapist Home Health-Per Diem
CenterWell
Solon, OH · Akron, OH · Cleveland, OH
This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability…
Added 3 mins ago
Occupational Therapist Home Health-Per Diem
CenterWell
Solon, OH · Akron, OH · Cleveland, OH
This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability…
Added 3 mins ago
Home Health Registered Nurse-Per Diem
CenterWell
Louisville, KY
This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability…
Added 3 mins ago
Home Health Baylor Registered Nurse
CenterWell
Louisville, KY
This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability…
Added 3 mins ago
OC
Office Assistant III
Ozaukee County
Port Washington, WI
- $22.73 to $29.04 USD / hour
…logging items received and tagged. Informs the Business Services Manager or Accounting Specialist when additional supplies are needed. Notifies Jail supervisors of missing or inaccurate…
Added 3 mins ago
AF
Director of Community Living (58425)
ASSOCIATION FOR INDIVIDUAL DEVELOPMENT
Yorkville, IL
- $82,100 USD / year
…being responsible for all reports and records required for each program and service area. The Director must maintain and assure that all aspects of program and services comply with all…
Added 3 mins ago
A
Benefits Program Manager - Retirement & ESPP (Hybrid)
AECOM
Los Angeles, CA
- $80,000 to $110,000 USD / year
AECOM has an opening for a Benefits Program Manager - Retirement Plans to join our Global Benefits & Well-being team in our Dallas office or a hybrid work location. The role provides…
Added 3 mins ago
A
Benefits Program Manager - Retirement & ESPP (Hybrid)
AECOM
Dallas, TX
- $80,000 to $110,000 USD / year
AECOM has an opening for a Benefits Program Manager - Retirement Plans to join our Global Benefits & Well-being team in our Dallas office or a hybrid work location. The role provides…

Amazon

Sr. Program Manager, WW Benchmarking and Scorecard (GSCE)

Bellevue, WA, United States

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Job details

Posting language: English
Posted: Sep 18, 2026

Original job description

Description

Amazon's Global Standards & Customer Excellence (GSCE) organization owns the Worldwide Scorecard - the mechanism that provides a holistic view of operational performance across Safety, People, Customer Experience, Quality, Cost, and Sustainability pillars for 1,000+ last-mile delivery stations and sort centers spanning North America, Europe, Japan, India, and ECCF. The WW Benchmarking team within GSCE manages performance benchmarking using the Continuous Benchmarking Rate Setting (CBRS) methodology - clustering stations into peer groups and setting statistically rigorous performance targets that control for non-ops factors.

As the Senior Program Manager for the Quality Pillar, you will own end-to-end benchmarking and scorecard strategy for First Pass Yield (FPY), Stow Buffer Compliance, and emerging quality metrics across all regions. You will drive the CBRS methodology for quality KPIs, launch and scale benchmarking studies that close performance gaps at underperforming stations, develop next-generation metrics that replace legacy measurements, and feed input-level KPIs into the Risk Engine that powers predictive operational alerts. You will partner with Operations, ACES, BIE (Analytics), and Finance teams to ensure quality benchmarks are accurate, equitable, and drive measurable operational improvement across stations worldwide.

This role requires strong analytical thinking, program management rigor, and the ability to translate complex statistical methodologies into operator-friendly insights. You will manage multiple concurrent workstreams - from quarterly benchmark refreshes, to multi-month benchmarking studies with site-level interventions, to expanding quality benchmarks to new regions and business units where none previously existed. You will also build AI-powered tooling that accelerates validation and delivery, and contribute input signals to the Gravion Risk Engine. Cross-team coordination, data fluency, stakeholder communication to senior leadership, and a bias for automation are essential.

You will be a strong partner of Central and Field ACES teams - delivering operator sentiment of the metrics, benchmarking the metrics and aligning closely with their OP process, initiating metric changes, and maintaining metric parity around the world.

Key job responsibilities

Own the Quality Pillar benchmarking portfolio end-to-end - vision, methodology, and cadence for FPY, Stow Buffer Compliance, and future quality metrics across NA, EU, JP, ECCF, RSR, and RoW
Drive benchmarking methodology for quality KPIs - quarterly benchmark generation, cluster design, sub-cluster coefficients, and statistical model improvement
Design benchmarking studies identifying root causes at underperforming stations, sharing best practices, and driving measurable quality improvement
Expand quality benchmarks to new regions and BUs - adapting methodology for local data, gaining alignment, and launching benchmarks where none existed
Own Road to CBRS (benchmarking) for quality metrics - translating benchmarks into actionable station-level insights that close the gap
Partner with Central and Field ACES on operator sentiment, OP alignment, and worldwide metric parity
Define upstream quality KPI signals for the Risk Engine - early-warning indicators and data integration partnership
Build AI-powered validation tooling - cluster analyzers, anomaly detection, and self-service analytics for operators
Partner with BIE on data pipeline requirements - freshness, accuracy, and scalability in Andes/Redshift
Present insights, study results, and methodology recommendations to senior leadership and cross-functional stakeholders
Write quality pillar narratives for quarterly publications and stakeholder newsletters

A day in the life

Monday: Review CBRS cluster refresh - identify sub-cluster movements, flag quality KPI anomalies, prep stakeholder insights. Tuesday: Triage Asana intakes, meet operators to answer benchmark and cluster placement questions.
Mid-week: Strategic alignment with stakeholders on metric logic, long-term vision, and network performance. Meet cross-BU stakeholders on benchmarking expansion needs for quality metrics.
Thursday: Deep methodology work - review site outliers per Quality Pillar KPI, discuss logic changes with regional stakeholders, assess network impact.
Friday: Document weekly quality benchmarking performance, update study progress, share best practices from top stations, field operator gap-closure questions.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

The WW Benchmarking & Standards team establishes the performance truth for Amazon's global last mile network - defining what "good" looks like across 1,000+ delivery stations through statistically validated benchmarks and engineering-grade standards. We set the rates that drive labor planning decisions, publish the WW Scorecard that holds stations accountable to peer-adjusted targets, and run multi-month benchmarking studies that convert underperformance into quantified improvement opportunities.

Our CBRS methodology clusters stations into statistically comparable peer groups, removing excuses and surfacing true operational gaps. We are expanding from retrospective measurement into predictive performance engineering - building risk engines, self-service analytics, and AI-powered tooling that tell operators not just where they stand, but what to do next. The team operates at the intersection of data science, program management, and field operations.

Basic Qualifications

5+ years of program or project management experience
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience using data and metrics to determine and drive improvements
Experience implementing repeatable processes and driving automation or standardization
5+ years of managing, analyzing and communicating results to senior leadership experience

Preferred Qualifications

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of general AI tools
Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
PMP certificate

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

USA, TX, Austin - 115,600.00 - 160,000.00 USD annually

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

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