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Test Analyst - QNXT
Cognizant
Des Moines, IA
- $70,000 to $92,000 USD / year
We are seeking a Test Analyst with strong hands-on expertise in QNXT to execute end-to-end testing across Provider and Claims modules. In this role, you will design detailed test scenarios,…
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Cancer Grant Coordinator
Trinity Health
DES MOINES, IA
…bachelor’s degree in Business, Communications, Finance, Accounting, Data Analytics, Education, or related field and three (3) to five (5) years of…
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HR Director, Insights
Meta
Des Moines, IA
Meta is seeking an HR Director to lead HR business partnership for the Insights organization under Alex Schultz - the analytics, data science, data engineering, and user research teams that…
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Manager, GQO – Business Process Continuous Improvement
Otsuka America Pharmaceutical Inc.
Des Moines, IA
…play a pivotal role in driving operational excellence through data analytics, business process optimization, automation, and continuous improvement initiatives across Global Quality. This…
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Lead AI and Data Science Engineer II- Marketing Measurement
Deloitte
Davenport, IA · Des Moines, IA
As a Lead AI and Data Science Engineer, you will provide technical and analytical leadership for marketing measurement initiatives. You will guide teams in designing rigorous measurement…
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VP, Strategic Accounts RWD
Norstella
Des Moines, IA
RWD Expertise: In-depth understanding of real-world data applications, data analytics, and data-driven insights within the life sciences industry.
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Azure Director
PwC
Des Moines, IA
Developing cloud, data, and analytics solution roadmaps
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Trainee
Teradata
Des Moines, IA
Interest in emerging technologies such as Artificial Intelligence, Data Engineering, Cloud Computing, and Analytics.
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AI Operations Administrator - Gravitee - Remote US
SitusAMC
Des Moines, IA
…function, responsible for the administration, configuration, and day-to-day operation of SitusAMC’s enterprise AI tools and the API management layer that connects and governs them. The role…
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Data Center Facility Operations Area Director
Meta
Des Moines, IA
Meta is seeking a Senior Director to lead Data Center Facility Operations across a multi-area region, including operating campuses and future sites that are yet to be announced or built.…
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Program Manager
Eliassen Group
Des Moines, IA
- $75 to $80 USD / hour
Create metrics and reports with Data and Analytics, and maintain process repositories in SharePoint.
Added just now
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Databricks Data Engineer
Eliassen Group
Des Moines, IA
- $150,000 to $154,000 USD / year
Build and maintain data lakes to support analytics and business intelligence.
Added 5 mins ago
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Business Administration Manager (Insurance)
GPAC
Studio City, CA
- $85,000 to $110,000 USD / year
Validate data and provide timely, accurate information to support leadership decisions.
Added 11 mins ago
BH
Solution Architect
Banner Health
Remote, United States
- $51.13 to $85.21 USD / hour
Support integration projects involving healthcare data standards (HL7, FHIR) to enable interoperability between clinical systems, data systems, and analytics platforms.
Added 12 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
Technical Execution & System Architecture: Oversee the day-to-day delivery of software releases, data pipelines, and system integrations (Salesforce/CRM, Epic EHR, and proprietary HCD…
Added 12 mins ago
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EDI Implementation Specialist I
ADP
Tempe, AZ
- $15.82 to $34.66 USD / hour
ADP is hiring an EDI (Electronic Data Interchange) Implementation Specialist I . In this role, you are a member of the Connections Implementation team within Comprehensive Services. This…
Added 12 mins ago
Field Service Engineer IV (C4) - Technical Lead
Applied Materials
Phoenix, AZ
…with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and…
Added 12 mins ago
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GCP data Engineer
Cognizant
Phoenix, AZ
- $100,000 to $120,000 USD / year
Build metadata management processes supporting data governance, traceability, and analytics.
Added 13 mins ago
EG
Program Manager
Eliassen Group
Phoenix, AZ
- $75 to $80 USD / hour
Create metrics and reports with Data and Analytics, and maintain process repositories in SharePoint.
Added 13 mins ago
EG
Databricks Data Engineer
Eliassen Group
Phoenix, AZ
- $150,000 to $154,000 USD / year
Build and maintain data lakes to support analytics and business intelligence.
Added 18 mins ago
HR Business Partner
MediaRadar
NY · New York, NY
Data & Analytics: Conduct root cause analysis and identify trends in employee data to inform HR strategy and process improvements.
Added 18 mins ago
Data Engineer (BigQuery)
Northramp LLC
Washington, DC
You will design and operate cloud-native data pipelines, warehousing, and integration layers that make the client's data accessible, reliable, and analytics-ready. The role centers on…
Added 18 mins ago
Data Engineer (BigQuery)
Northramp LLC
Reston, VA
You will design and operate cloud-native data pipelines, warehousing, and integration layers that make the client's data accessible, reliable, and analytics-ready. The role centers on…
Added 18 mins ago
Data Engineer (BigQuery)
Northramp LLC
Bethesda, MD
You will design and operate cloud-native data pipelines, warehousing, and integration layers that make the client's data accessible, reliable, and analytics-ready. The role centers on…
Added 19 mins ago
Campaign Marketing Manager
GOVX
San Diego, CA
…high-performing campaigns that drive member traffic, engagement, orders, and…

Closed listing

Amazon

Sr. Program Manager, WW Benchmarking and Scorecard (GSCE)

Bellevue, WA, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Sep 18, 2026

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Original job description

Archived listing. The details below describe a past opening.

Description

Amazon's Global Standards & Customer Excellence (GSCE) organization owns the Worldwide Scorecard - the mechanism that provides a holistic view of operational performance across Safety, People, Customer Experience, Quality, Cost, and Sustainability pillars for 1,000+ last-mile delivery stations and sort centers spanning North America, Europe, Japan, India, and ECCF. The WW Benchmarking team within GSCE manages performance benchmarking using the Continuous Benchmarking Rate Setting (CBRS) methodology - clustering stations into peer groups and setting statistically rigorous performance targets that control for non-ops factors.

As the Senior Program Manager for the Quality Pillar, you will own end-to-end benchmarking and scorecard strategy for First Pass Yield (FPY), Stow Buffer Compliance, and emerging quality metrics across all regions. You will drive the CBRS methodology for quality KPIs, launch and scale benchmarking studies that close performance gaps at underperforming stations, develop next-generation metrics that replace legacy measurements, and feed input-level KPIs into the Risk Engine that powers predictive operational alerts. You will partner with Operations, ACES, BIE (Analytics), and Finance teams to ensure quality benchmarks are accurate, equitable, and drive measurable operational improvement across stations worldwide.

This role requires strong analytical thinking, program management rigor, and the ability to translate complex statistical methodologies into operator-friendly insights. You will manage multiple concurrent workstreams - from quarterly benchmark refreshes, to multi-month benchmarking studies with site-level interventions, to expanding quality benchmarks to new regions and business units where none previously existed. You will also build AI-powered tooling that accelerates validation and delivery, and contribute input signals to the Gravion Risk Engine. Cross-team coordination, data fluency, stakeholder communication to senior leadership, and a bias for automation are essential.

You will be a strong partner of Central and Field ACES teams - delivering operator sentiment of the metrics, benchmarking the metrics and aligning closely with their OP process, initiating metric changes, and maintaining metric parity around the world.

Key job responsibilities

Own the Quality Pillar benchmarking portfolio end-to-end - vision, methodology, and cadence for FPY, Stow Buffer Compliance, and future quality metrics across NA, EU, JP, ECCF, RSR, and RoW
Drive benchmarking methodology for quality KPIs - quarterly benchmark generation, cluster design, sub-cluster coefficients, and statistical model improvement
Design benchmarking studies identifying root causes at underperforming stations, sharing best practices, and driving measurable quality improvement
Expand quality benchmarks to new regions and BUs - adapting methodology for local data, gaining alignment, and launching benchmarks where none existed
Own Road to CBRS (benchmarking) for quality metrics - translating benchmarks into actionable station-level insights that close the gap
Partner with Central and Field ACES on operator sentiment, OP alignment, and worldwide metric parity
Define upstream quality KPI signals for the Risk Engine - early-warning indicators and data integration partnership
Build AI-powered validation tooling - cluster analyzers, anomaly detection, and self-service analytics for operators
Partner with BIE on data pipeline requirements - freshness, accuracy, and scalability in Andes/Redshift
Present insights, study results, and methodology recommendations to senior leadership and cross-functional stakeholders
Write quality pillar narratives for quarterly publications and stakeholder newsletters

A day in the life

Monday: Review CBRS cluster refresh - identify sub-cluster movements, flag quality KPI anomalies, prep stakeholder insights. Tuesday: Triage Asana intakes, meet operators to answer benchmark and cluster placement questions.
Mid-week: Strategic alignment with stakeholders on metric logic, long-term vision, and network performance. Meet cross-BU stakeholders on benchmarking expansion needs for quality metrics.
Thursday: Deep methodology work - review site outliers per Quality Pillar KPI, discuss logic changes with regional stakeholders, assess network impact.
Friday: Document weekly quality benchmarking performance, update study progress, share best practices from top stations, field operator gap-closure questions.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

The WW Benchmarking & Standards team establishes the performance truth for Amazon's global last mile network - defining what "good" looks like across 1,000+ delivery stations through statistically validated benchmarks and engineering-grade standards. We set the rates that drive labor planning decisions, publish the WW Scorecard that holds stations accountable to peer-adjusted targets, and run multi-month benchmarking studies that convert underperformance into quantified improvement opportunities.

Our CBRS methodology clusters stations into statistically comparable peer groups, removing excuses and surfacing true operational gaps. We are expanding from retrospective measurement into predictive performance engineering - building risk engines, self-service analytics, and AI-powered tooling that tell operators not just where they stand, but what to do next. The team operates at the intersection of data science, program management, and field operations.

Basic Qualifications

5+ years of program or project management experience
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience using data and metrics to determine and drive improvements
Experience implementing repeatable processes and driving automation or standardization
5+ years of managing, analyzing and communicating results to senior leadership experience

Preferred Qualifications

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of general AI tools
Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
PMP certificate

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

USA, TX, Austin - 115,600.00 - 160,000.00 USD annually

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

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