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Added 5 mins ago
Sr Portfolio Manager
Jobgether
Remote, United States
The Senior Portfolio Manager will provide strategic leadership and operational oversight across a portfolio of federal government programs, ensuring successful delivery, financial…
Added 14 mins ago
Director, Internal Audit
J&J Family of Companies
Raynham, MA
…objective assurance over financial, operational, compliance, and strategic risks. This role partners closely with executive leadership to strengthen internal controls, enhance risk…
Added 14 mins ago
Clinical Regulatory Compliance Manager
Dana-Farber Cancer Institute
BROOKLINE, MA
The Regulatory Compliance Manager at Dana-Farber is responsible for coordinating and leading regulatory compliance activities across all sites. This role is crucial in managing…
Added 14 mins ago
FM
Clinical Implementation Specialist
Fresenius Medical Care
Waltham, MA
- $79,000 to $133,000 USD / year
The Clinical Services Initiatives Manager plays a critical role in coordinating and facilitating the successful implementation of enterprise clinical initiatives across Fresenius Kidney…
Added 14 mins ago
Senior Manager, Agile Delivery
Pegasystems
Waltham, MA
…collaboration, transparency, and continuous improvement. As Senior Manager, Agile Delivery, you will lead and develop a team of Agile Delivery professionals while helping evolve how work is…
Added 14 mins ago
Net Zero Manager, Supplier Clean Energy
Meta
Boston, MA
Meta's Net Zero team drives Net Zero strategy, programs and engagement across the company and with our partners. We seek an experienced teammate to lead supplier clean electricity…
Added 14 mins ago
C
Product Manager – Retirement Services
Cognizant
Boston, MA
- $150,000 to $180,000 USD / year
As a Product Manager – Retirement Services, you will make an impact by serving as the strategic bridge between business stakeholders, client leadership, and delivery teams to drive…
Added 14 mins ago
Digital Program Manager
Datavant
Boston, MA
Participate in special projects and strategic initiatives that support the growth and success of our digital products and programs.
Added 14 mins ago
GA
Sr Technical Program Manager
GE Aerospace
Boston, MA · Lynn, MA
- $95,000 to $150,000 USD / year
Working as the Program Manager – Global Mobility & Talent Management Technology, you will be responsible for working in lock-step with application or domain leaders acting as a senior…
Added 15 mins ago
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Senior Program Manager & Key Client Lead, Data Centers
Ramboll Americas Engineering Solutions, Inc.
Boston, MA
- $150,000 to $225,000 USD / year
Are you a senior project and client leader who can deepen a strategic data center relationship while delivering complex power infrastructure programs? Do you want to shape an account…
Added 37 mins ago
Digital Program Manager
Datavant
Phoenix, AZ
Participate in special projects and strategic initiatives that support the growth and success of our digital products and programs.
Added 37 mins ago
Manufacturing Manager - Training
GE HealthCare
Phoenix, AZ
The Training Manager leads the site-wide training strategy to build workforce capability, accelerate onboarding, and support operational excellence. This role oversees training program…
Added 43 mins ago
Sr. Program Manager - IS ERP
UHS
KING OF PRUSSIA, PA
The Sr. Program Manager – IS ERP supports the ongoing operation, governance, optimization, and continuous improvement of UHS ERP services. Coordinates activities across ERP, Information…
Added 1 hour ago
Senior Project Manager
Singleton Construction
Lancaster, OH
As a Senior Project Manager, you'll provide leadership across large-scale construction programs while overseeing project execution, team development, financial performance, and customer…
Added 1 hour ago
Senior Program Manager
Northramp LLC
Washington, DC
Northramp is seeking an experienced Senior Program Manager to lead a multi-phase Service Desk modernization engagement for a federal agency. The agency is consolidating distributed Level 1…
Added 1 hour ago
Sr. Manager, Engineering Program Management, Publishing Platforms - Retail & Marcom Engineering
Apple
Sunnyvale, CA
This role owns the engineering program function for Apple’s publishing platform, partnering directly with senior engineering and business leadership to shape strategic direction while…
Added 1 hour ago
Senior Manager, Regional Event Marketing
BMO Bank N.A.
Virtual, GA
The Senior Manager, Regional Event Marketing is a strategic leader responsible for translating regional business priorities into integrated marketing strategies that drive growth, deepen…
Added 1 hour ago
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Director, MAVS Technology & Product
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
We are looking for a Director Level Technical Program Manager who will sit at the intersection of engineering, risk and strategy with deep cross domain fluency, exceptional communication…
Added 1 hour ago
M
Principal Datacenter Operations Manager
Microsoft
IL · Chicago, IL · Chicago
- $140,200 to $312,000 USD / year
…planning, allocating resources across campuses, sites, and programs based on business priority, infrastructure complexity, operational risk, portfolio demand, and long-term capability…
Added 1 hour ago
M
Senior Software Engineering Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
…engineers, working with our partners to identify and build strategic examples of AI innovation, and delivering a framework for integration of our modules into Microsoft’s AI Platform. As a…
Added 1 hour ago
M
Regional Datacenter Business Operations Program Manager
Microsoft
WA · GA · TX · DC · AZ · Redmond, WA · Atlanta, GA · San Antonio, TX · Washington, DC · Phoenix, AZ · Redmond · Atlanta · San Antonio · Washington · Phoenix
- $102,600 to $225,800 USD / year
…cloud services. As a Regional Datacenter Business Operations Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's…
Added 1 hour ago
M
Principal Technical Program Manager
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $142,800 to $304,200 USD / year
Define the strategy, program architecture, goals, success criteria, and multi-semester roadmap for large, complex trust, security, compliance, and AI-accelerating automation programs.
Added 1 hour ago
Process Improvement Specialist
Northern Light Health
Ellsworth, ME
…with a clear understanding of system level trends and areas of risk and opportunity. They will demonstrate a deep understanding of change management and high reliability principles and will…
Added 1 hour ago
Net Zero Manager, Supplier Clean Energy
Meta
Honolulu, HI
Meta's Net Zero team drives Net Zero strategy, programs and engagement across the company and with our partners. We seek an experienced teammate to lead supplier clean electricity…
Added 1 hour ago
Global Supply Manager (GSM) - iPhone
Apple
Cupertino, CA
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Amazon

Sr. Program Manager, WW Benchmarking and Scorecard (GSCE)

Nashville, TN, United States

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Job details

Posting language: English
Posted: Sep 18, 2026

Original job description

Description

Amazon's Global Standards & Customer Excellence (GSCE) organization owns the Worldwide Scorecard - the mechanism that provides a holistic view of operational performance across Safety, People, Customer Experience, Quality, Cost, and Sustainability pillars for 1,000+ last-mile delivery stations and sort centers spanning North America, Europe, Japan, India, and ECCF. The WW Benchmarking team within GSCE manages performance benchmarking using the Continuous Benchmarking Rate Setting (CBRS) methodology - clustering stations into peer groups and setting statistically rigorous performance targets that control for non-ops factors.

As the Senior Program Manager for the Quality Pillar, you will own end-to-end benchmarking and scorecard strategy for First Pass Yield (FPY), Stow Buffer Compliance, and emerging quality metrics across all regions. You will drive the CBRS methodology for quality KPIs, launch and scale benchmarking studies that close performance gaps at underperforming stations, develop next-generation metrics that replace legacy measurements, and feed input-level KPIs into the Risk Engine that powers predictive operational alerts. You will partner with Operations, ACES, BIE (Analytics), and Finance teams to ensure quality benchmarks are accurate, equitable, and drive measurable operational improvement across stations worldwide.

This role requires strong analytical thinking, program management rigor, and the ability to translate complex statistical methodologies into operator-friendly insights. You will manage multiple concurrent workstreams - from quarterly benchmark refreshes, to multi-month benchmarking studies with site-level interventions, to expanding quality benchmarks to new regions and business units where none previously existed. You will also build AI-powered tooling that accelerates validation and delivery, and contribute input signals to the Gravion Risk Engine. Cross-team coordination, data fluency, stakeholder communication to senior leadership, and a bias for automation are essential.

You will be a strong partner of Central and Field ACES teams - delivering operator sentiment of the metrics, benchmarking the metrics and aligning closely with their OP process, initiating metric changes, and maintaining metric parity around the world.

Key job responsibilities

Own the Quality Pillar benchmarking portfolio end-to-end - vision, methodology, and cadence for FPY, Stow Buffer Compliance, and future quality metrics across NA, EU, JP, ECCF, RSR, and RoW
Drive benchmarking methodology for quality KPIs - quarterly benchmark generation, cluster design, sub-cluster coefficients, and statistical model improvement
Design benchmarking studies identifying root causes at underperforming stations, sharing best practices, and driving measurable quality improvement
Expand quality benchmarks to new regions and BUs - adapting methodology for local data, gaining alignment, and launching benchmarks where none existed
Own Road to CBRS (benchmarking) for quality metrics - translating benchmarks into actionable station-level insights that close the gap
Partner with Central and Field ACES on operator sentiment, OP alignment, and worldwide metric parity
Define upstream quality KPI signals for the Risk Engine - early-warning indicators and data integration partnership
Build AI-powered validation tooling - cluster analyzers, anomaly detection, and self-service analytics for operators
Partner with BIE on data pipeline requirements - freshness, accuracy, and scalability in Andes/Redshift
Present insights, study results, and methodology recommendations to senior leadership and cross-functional stakeholders
Write quality pillar narratives for quarterly publications and stakeholder newsletters

A day in the life

Monday: Review CBRS cluster refresh - identify sub-cluster movements, flag quality KPI anomalies, prep stakeholder insights. Tuesday: Triage Asana intakes, meet operators to answer benchmark and cluster placement questions.
Mid-week: Strategic alignment with stakeholders on metric logic, long-term vision, and network performance. Meet cross-BU stakeholders on benchmarking expansion needs for quality metrics.
Thursday: Deep methodology work - review site outliers per Quality Pillar KPI, discuss logic changes with regional stakeholders, assess network impact.
Friday: Document weekly quality benchmarking performance, update study progress, share best practices from top stations, field operator gap-closure questions.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

The WW Benchmarking & Standards team establishes the performance truth for Amazon's global last mile network - defining what "good" looks like across 1,000+ delivery stations through statistically validated benchmarks and engineering-grade standards. We set the rates that drive labor planning decisions, publish the WW Scorecard that holds stations accountable to peer-adjusted targets, and run multi-month benchmarking studies that convert underperformance into quantified improvement opportunities.

Our CBRS methodology clusters stations into statistically comparable peer groups, removing excuses and surfacing true operational gaps. We are expanding from retrospective measurement into predictive performance engineering - building risk engines, self-service analytics, and AI-powered tooling that tell operators not just where they stand, but what to do next. The team operates at the intersection of data science, program management, and field operations.

Basic Qualifications

5+ years of program or project management experience
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience using data and metrics to determine and drive improvements
Experience implementing repeatable processes and driving automation or standardization
5+ years of managing, analyzing and communicating results to senior leadership experience

Preferred Qualifications

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of general AI tools
Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
PMP certificate

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

USA, TX, Austin - 115,600.00 - 160,000.00 USD annually

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

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More about this job

Skills

Regulatory compliance
ACES
Google Analytics
Analytical skills
Program management
Amazon Redshift
Project management
Adult education
Forecasting
PMP
Recruitment
Mental health

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