Jobs in the United States

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Added 17 mins ago
Manager, Sales Development
Jobgether
Remote, United States
We are seeking an experienced Manager, Sales Development to lead and scale a high-performing team focused on acquiring new enterprise clients. In this role, you will oversee end-to-end…
Added 20 mins ago
CORPORATE EXECUTIVE CHEF - Eastern PA or New Jersey
Compass Group, North America
Pierre, SD
…leaders, and drive food quality, consistency, innovation, and operational excellence across the…
Added 20 mins ago
Manager - IT Service Management
Maximus
Pierre, SD
Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service…
Added 26 mins ago
Assistant General Manager
Chipotle Services, LLC
United States
Be guest obsessed – uphold top-notch standards of excellence and hospitality
Added 26 mins ago
Assistant General Manager
Chipotle Services, LLC
United States
Be guest obsessed – uphold top-notch standards of excellence and hospitality
Added 26 mins ago
WS
Operations Manager - Floor (Grocery)- Automation-1
Wal-Mart Stores East, LP
FL
- $84,000 to $126,000 USD / year
Drive and implement the business plan for area of responsibility to achieve facility goals eg production quality safety and implement operational improvements
Added 27 mins ago
Transportation Excellence Specialist
Unilever United States, Inc.
United States
Partner with the Associate Manager and Procurement to provide performance data and operational input for sourcing events, negotiations, contract management, and RFPs.
Added 43 mins ago
Engineering Program Manager
Cisco Systems, Inc.
Milpitas, CA
…managing complex cross-functional interdependencies. We champion operational excellence by implementing best practices that optimize workflows and foster a culture of continuous technical…
Added 48 mins ago
UB
General Manager
Ulta Beauty, Inc.
Millbury, MA
- $87,360 to $120,640 USD / year
The General Manager (GM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 54 mins ago
UB
General Manager
Ulta Beauty, Inc.
Concord, CA
- $42 to $58 USD / hour
The General Manager (GM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 54 mins ago
UB
Lead Cashier
Ulta Beauty, Inc.
Nanuet, NY
- $17.5 to $26 USD / hour
The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in…
Added 54 mins ago
Lead Cashier
Ulta Beauty, Inc.
Albuquerque, NM
The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in…
Added 54 mins ago
UB
Merchandise Manager
Ulta Beauty, Inc.
Mission Hills, CA
- $22 to $30.25 USD / hour
The Merchandise Manager (MM) is responsible for leading through Ulta Beauty’s mission, vision, and values and contributing to a high-performing team that consistently delivers top-line…
Added 1 hour ago
Program Manager
CGI
Fairfax, VA
The Program Manager serves as the primary leader responsible for the full lifecycle management of CGI Federal's MDE contract. This role oversees initiation, planning, execution, monitoring,…
Added 1 hour ago
Sr Portfolio Manager
Jobgether
Remote, United States
The Senior Portfolio Manager will provide strategic leadership and operational oversight across a portfolio of federal government programs, ensuring successful delivery, financial…
Added 1 hour ago
S
General Manager 4 - Food
Sodexo
SOMERVILLE, MA
- $89,250 to $115,500 USD / year
…achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects…
Added 1 hour ago
BI
Nurse Manager – Outpatient Neurology (Full Time)
Beth Israel Lahey Health
Boston, MA
- Full-time
…Associate Chief Nurse of Ambulatory Operations, the Clinical Manager - RN is responsible for providing clinical leadership and administrative oversight across outpatient areas to include…
Added 1 hour ago
SA
Airside Experience Specialist - Part Time
Signature Aviation
Boston, MA
- $23 USD / hour
- Part-time
…role, you'll combine exceptional hospitality with hands-on operational support to ensure our guests feel cared for, from wheels down to wheels…
Added 1 hour ago
SA
Airside Experience Specialist
Signature Aviation
Boston, MA
- $23 USD / hour
…role, you'll combine exceptional hospitality with hands-on operational support to ensure our guests feel cared for, from wheels down to wheels…
Added 1 hour ago
Associate Director OBGYN Clinic
Banner Health
Tucson, AZ
…advanced neuroscience techniques and a multi-organ transplant…
Added 1 hour ago
Manufacturing Manager - Training
GE HealthCare
Phoenix, AZ
The Training Manager leads the site-wide training strategy to build workforce capability, accelerate onboarding, and support operational excellence. This role oversees training program…
Added 1 hour ago
Registered Nurse - Emergency Dept - FT Nights
UHS
MURRIETA, CA
Staff Registered Nurses are responsible for providing excellence in patient care, collaborative and comprehensive care based on patient and/or family needs, providing assessments, treatment…
Added 2 hours ago
Sr. Program Manager - IS ERP
UHS
KING OF PRUSSIA, PA
The Sr. Program Manager – IS ERP supports the ongoing operation, governance, optimization, and continuous improvement of UHS ERP services. Coordinates activities across ERP, Information…
Added 2 hours ago
AW
IT Infrastructure Engineer II
ANDREW WOMMACK MINISTRIES INC
Woodland Park, CO
- $6,500 to $7,501 USD / month
…departments and locations. Reporting to the Network Systems Manager, this role serves as a key technical resource within IT Operations, contributing to infrastructure projects and ensuring…
Added 2 hours ago
J
Manager Database Administrator
Jobgether
Remote, United States
- $150,000 to $175,000 USD / year
As a Manager Database Administrator, you will lead a specialized team responsible for managing and optimizing critical database infrastructure in a cloud-based environment. You will oversee…

Amazon

Sr. Program Manager, WW Benchmarking and Scorecard (GSCE)

Nashville, TN, United States

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Job details

Posting language: English
Posted: Sep 18, 2026

Original job description

Description

Amazon's Global Standards & Customer Excellence (GSCE) organization owns the Worldwide Scorecard - the mechanism that provides a holistic view of operational performance across Safety, People, Customer Experience, Quality, Cost, and Sustainability pillars for 1,000+ last-mile delivery stations and sort centers spanning North America, Europe, Japan, India, and ECCF. The WW Benchmarking team within GSCE manages performance benchmarking using the Continuous Benchmarking Rate Setting (CBRS) methodology - clustering stations into peer groups and setting statistically rigorous performance targets that control for non-ops factors.

As the Senior Program Manager for the Quality Pillar, you will own end-to-end benchmarking and scorecard strategy for First Pass Yield (FPY), Stow Buffer Compliance, and emerging quality metrics across all regions. You will drive the CBRS methodology for quality KPIs, launch and scale benchmarking studies that close performance gaps at underperforming stations, develop next-generation metrics that replace legacy measurements, and feed input-level KPIs into the Risk Engine that powers predictive operational alerts. You will partner with Operations, ACES, BIE (Analytics), and Finance teams to ensure quality benchmarks are accurate, equitable, and drive measurable operational improvement across stations worldwide.

This role requires strong analytical thinking, program management rigor, and the ability to translate complex statistical methodologies into operator-friendly insights. You will manage multiple concurrent workstreams - from quarterly benchmark refreshes, to multi-month benchmarking studies with site-level interventions, to expanding quality benchmarks to new regions and business units where none previously existed. You will also build AI-powered tooling that accelerates validation and delivery, and contribute input signals to the Gravion Risk Engine. Cross-team coordination, data fluency, stakeholder communication to senior leadership, and a bias for automation are essential.

You will be a strong partner of Central and Field ACES teams - delivering operator sentiment of the metrics, benchmarking the metrics and aligning closely with their OP process, initiating metric changes, and maintaining metric parity around the world.

Key job responsibilities

Own the Quality Pillar benchmarking portfolio end-to-end - vision, methodology, and cadence for FPY, Stow Buffer Compliance, and future quality metrics across NA, EU, JP, ECCF, RSR, and RoW
Drive benchmarking methodology for quality KPIs - quarterly benchmark generation, cluster design, sub-cluster coefficients, and statistical model improvement
Design benchmarking studies identifying root causes at underperforming stations, sharing best practices, and driving measurable quality improvement
Expand quality benchmarks to new regions and BUs - adapting methodology for local data, gaining alignment, and launching benchmarks where none existed
Own Road to CBRS (benchmarking) for quality metrics - translating benchmarks into actionable station-level insights that close the gap
Partner with Central and Field ACES on operator sentiment, OP alignment, and worldwide metric parity
Define upstream quality KPI signals for the Risk Engine - early-warning indicators and data integration partnership
Build AI-powered validation tooling - cluster analyzers, anomaly detection, and self-service analytics for operators
Partner with BIE on data pipeline requirements - freshness, accuracy, and scalability in Andes/Redshift
Present insights, study results, and methodology recommendations to senior leadership and cross-functional stakeholders
Write quality pillar narratives for quarterly publications and stakeholder newsletters

A day in the life

Monday: Review CBRS cluster refresh - identify sub-cluster movements, flag quality KPI anomalies, prep stakeholder insights. Tuesday: Triage Asana intakes, meet operators to answer benchmark and cluster placement questions.
Mid-week: Strategic alignment with stakeholders on metric logic, long-term vision, and network performance. Meet cross-BU stakeholders on benchmarking expansion needs for quality metrics.
Thursday: Deep methodology work - review site outliers per Quality Pillar KPI, discuss logic changes with regional stakeholders, assess network impact.
Friday: Document weekly quality benchmarking performance, update study progress, share best practices from top stations, field operator gap-closure questions.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

The WW Benchmarking & Standards team establishes the performance truth for Amazon's global last mile network - defining what "good" looks like across 1,000+ delivery stations through statistically validated benchmarks and engineering-grade standards. We set the rates that drive labor planning decisions, publish the WW Scorecard that holds stations accountable to peer-adjusted targets, and run multi-month benchmarking studies that convert underperformance into quantified improvement opportunities.

Our CBRS methodology clusters stations into statistically comparable peer groups, removing excuses and surfacing true operational gaps. We are expanding from retrospective measurement into predictive performance engineering - building risk engines, self-service analytics, and AI-powered tooling that tell operators not just where they stand, but what to do next. The team operates at the intersection of data science, program management, and field operations.

Basic Qualifications

5+ years of program or project management experience
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience using data and metrics to determine and drive improvements
Experience implementing repeatable processes and driving automation or standardization
5+ years of managing, analyzing and communicating results to senior leadership experience

Preferred Qualifications

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of general AI tools
Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
PMP certificate

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

USA, TX, Austin - 115,600.00 - 160,000.00 USD annually

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

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More about this job

Skills

Regulatory compliance
ACES
Google Analytics
Analytical skills
Program management
Amazon Redshift
Project management
Adult education
Forecasting
PMP
Recruitment
Mental health

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