Jobs in the United States

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Added 2 mins ago
IA
Supervisory Detention and Deportation Officer
Immigration and Customs Enforcement
Pecos, TX · Batavia, NY · Anson, TX · Chaparral, NM · Charleston, SC · New York, NY · Williamsport, PA · Grand Rapids, MI · Binghamton, NY · Laredo, TX · Bridgeport, CT · Gulfport, MS · Big Spring, TX · Omaha, NE · Las Cruces, NM · Las Vegas, NV · Alvarado, TX · Charlotte, NC · Buffalo, NY · Dallas, TX · Reno, NV · Philipsburg, PA · Cary, NC · Pflugerville, TX · Conroe, TX · Dilley, TX · Roswell, NM · Corpus Christi, TX · Chattanooga, TN · Champlain, NY · Portland, OR · Medford, OR · Centennial, CO · Oklahoma City, OK · Mount Laurel, NJ · Hendersonville, NC · Kansas City, MO · Malta, NY · Philadelphia, PA · Brooklyn Heights, OH · Newark, NJ · Wilmington, NC · Fort Snelling, MN · York, PA · Edna, TX · Syracuse, NY · Columbia, SC · San Antonio, TX · Albuquerque, NM · Houston, TX · Midland, TX · Memphis, TN · Grand Forks, ND · Warwick, RI · Anahuac, TX · Hawley, PA · Westerville, OH · Newburgh, NY · Blue Ash, OH · Manchester, NH · Galveston, TX · El Paso, TX · Knoxville, TN · Lufkin, TX · Saint Louis, MO · Pittsburgh, PA · Hartford, CT · Harlingen, TX · Twin Falls, ID · San Bernardino, CA · Panama City, FL · Dalton, GA · Springfield, MA · Richland, WA · Flagstaff, AZ · Los Angeles, CA · Lumpkin, GA · Salisbury, MD · Colorado Springs, CO · Richmond, VA · Stockton, CA · Alamosa, CO · Detroit, MI · Fresno, CA · Boise, ID · Saint Thomas · Stuart, FL · Fort Myers, FL · Camarillo, CA · El Centro, CA · Frederick, CO · Yuma, AZ · Seattle, WA · Santa Maria, CA · Bakersfield, CA · Jacksonville, FL · Bowling Green, KY · Sacramento, CA · Jena, LA · Honolulu, HI · Chicago, IL · Williston, VT · Hudson, CO · Burlington, MA · Rock Springs, WY · Santa Ana, CA · Tampa, FL · Florence, AZ · Winnfield, LA · Waco, TX · Pinedale, WY · San Diego, CA · Tallahassee, FL · Milwaukee, WI · Morgan Hill, CA · Folkston, GA · Louisville, KY · Poca, WV · San Francisco, CA · Dover, DE · Adelanto, CA · Ogden, UT · Harrisonburg, VA · Mobile, AL · Savannah, GA · Atlanta, GA · Norfolk, VA · Bowling Green, VA · Miami, FL · Little Rock, AR · Saint George, UT · Spokane, WA · Baltimore, MD · Aurora, CO · Florence, CO · Phoenix, AZ · Indianapolis, IN · Fayetteville, AR · Tacoma, WA · Eloy, AZ · New Orleans, LA · Oakdale, LA · Lake Havasu City, AZ · Scarborough, ME · Orlando, FL · Alexandria, LA · Salt Lake City, UT · Tucson, AZ · Chantilly, VA · Gillette, WY · Wichita, KS · Van Nuys, CA
- $109,383 to $177,767 USD / year
Added 8 mins ago
Program Manager 2
CORP-Corporate Office
United States
Build and sustain an effective, engaged, and integrated team in a complex, geographically dispersed, partner-rich environment.
Added 12 mins ago
Director, Drug Product and Process Development
Otsuka America Pharmaceutical Inc.
Juneau, AK
You will partner with CDMOs and internal functional groups to establish and maintain robust business and technical relationships related to the development and manufacturing of drug…
Added 12 mins ago
C
Product Manager – Retirement Services
Cognizant
Juneau, AK
- $150,000 to $180,000 USD / year
Partner with cross-functional teams to translate business objectives and client requirements into actionable product roadmaps and delivery plans.
Added 12 mins ago
DIETITIAN
Compass Group, North America
Juneau, AK
Schedule : Monday - Friday with rotating weekend/holiday coverage
Added 12 mins ago
Director - Digital Operations, Manufacturing Execution
GE Aerospace
Anchorage, AK
Partner with operations teams, product owners, architects, support teams, and site users to ensure services are reliable, well-governed, and aligned to business needs.
Added 12 mins ago
DBA Claims Administrator
Amentum
Juneau, AK
…(DBA), and Maritime work-related injuries and illnesses to our insurance carrier’s third-party administrators and the Department of Labor. Works autonomously and performs claims handling…
Added 12 mins ago
Clinical Dietitian
Compass Group, North America
Juneau, AK
Financial Security – Life insurance, AD&D, and disability coverage
Added 12 mins ago
Registered Dietitian
Compass Group, North America
Juneau, AK
Financial Security – Life insurance, AD&D, and disability coverage
Added 12 mins ago
Sr. Advisor, Supplier Enrollment & Credentialing (Medicare)
Cardinal Health
Juneau, AK
…supplier standards, accreditation requirements, certificates of insurance liabilities, surety bond obligations, and state licensure…
Added 12 mins ago
GA
Sr Technical Program Manager
GE Aerospace
Anchorage, AK
- $95,000 to $150,000 USD / year
Partner with Global Mobility and Talent Management leaders to understand business needs, define priorities, and support the product roadmap.
Added 12 mins ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Juneau, AK
- $40 to $50 USD / hour
…identification, cross-team collaboration, and improved test coverage and delivery quality. The engineer will learn new technologies, validate complex workflows and integrations, mentor…
Added 12 mins ago
FT
Associate Software Engineer - Full Stack Developer
Franklin Templeton
Baltimore, MD
- $100,400 to $118,200 USD / year
…practices, CI/CD automation, and AI-assisted development. We partner with application development, data, infrastructure, security, governance, and AI teams to deliver enterprise-scale…
Added 24 mins ago
MS
Retail manager full time
Michaels Stores, Inc.
United States
- Full-time
…an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and…
Added 25 mins ago
Preconstruction Manager #ESF6341
ExpertHiring
Asheville & Winston-Salem, NC
Partner closely with Operations teams throughout preconstruction to align on scope, logistics, constructability, staffing, construction scheduling and execution strategy.
Added 30 mins ago
Senior Business Analyst
Jobgether
Remote, United States
Testing and Quality Assurance: Review test plans and perform testing of insurance software and technologies following development and configuration activities. Validate test cases, ensure…
Added 36 mins ago
Retail Store Specialist
Ocean State Lot
Middletown, RI
Comprehensive Health & Wellness: Rest easy with Medical, Dental, Vision, Life Insurance, Critical Illness, and Accident coverage, ensuring you and your loved ones are protected.
Added 58 mins ago
Head of Legal
YouLend
Atlanta, GA
Act as the principal legal adviser to the US leadership team and a trusted strategic partner to senior stakeholders across the wider group.
Added 59 mins ago
EVP, Client Leadership
Publicis Groupe Holdings B.V
New York, NY
…client business. This executive will serve as a senior client partner, practice leader, and enterprise operator, accountable for profitable growth, integrated delivery, organizational…
Added 1 hour ago
J
Payroll & Benefits Manager
Jobgether
Remote, United States
- $105,000 to $135,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Payroll & Benefits Manager based in the United States.
Added 1 hour ago
Information Software Business Development Manager - Rockwell Automation
Jobgether
Remote, United States
Optional additional insurance, including pet insurance, legal assistance, critical illness, home, and auto coverage.
Added 1 hour ago
J
Director of Finance
Jobgether
Remote, United States
- $120,000 to $150,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Finance based in the United States.
Added 1 hour ago
J
Accounting Manager - Revenue
Jobgether
Remote, United States
- $118,000 to $132,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Accounting Manager - Revenue based in the United States.
Added 1 hour ago
Project Manager (IT-IA-IM Prog/Proj Mgr II) (Government)
AT&T Technical Services Company, Inc.
Remote, United States
· Partner with cross-functional teams to interpret and execute projects in accordance with established standard workflows and organizational processes, supporting engineering review boards…
Added 1 hour ago
SH
Home Health Occupational Therapist
Supplemental Health Care
Puyallup, WA
- $2,172 to $2,409 USD / week
Occupational Therapist will have a designated territory of coverage

Amazon

Sr. Program Manager, WW Benchmarking and Scorecard (GSCE)

Nashville, TN, United States

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Job details

Posting language: English
Posted: Sep 18, 2026

Original job description

Description

Amazon's Global Standards & Customer Excellence (GSCE) organization owns the Worldwide Scorecard - the mechanism that provides a holistic view of operational performance across Safety, People, Customer Experience, Quality, Cost, and Sustainability pillars for 1,000+ last-mile delivery stations and sort centers spanning North America, Europe, Japan, India, and ECCF. The WW Benchmarking team within GSCE manages performance benchmarking using the Continuous Benchmarking Rate Setting (CBRS) methodology - clustering stations into peer groups and setting statistically rigorous performance targets that control for non-ops factors.

As the Senior Program Manager for the Quality Pillar, you will own end-to-end benchmarking and scorecard strategy for First Pass Yield (FPY), Stow Buffer Compliance, and emerging quality metrics across all regions. You will drive the CBRS methodology for quality KPIs, launch and scale benchmarking studies that close performance gaps at underperforming stations, develop next-generation metrics that replace legacy measurements, and feed input-level KPIs into the Risk Engine that powers predictive operational alerts. You will partner with Operations, ACES, BIE (Analytics), and Finance teams to ensure quality benchmarks are accurate, equitable, and drive measurable operational improvement across stations worldwide.

This role requires strong analytical thinking, program management rigor, and the ability to translate complex statistical methodologies into operator-friendly insights. You will manage multiple concurrent workstreams - from quarterly benchmark refreshes, to multi-month benchmarking studies with site-level interventions, to expanding quality benchmarks to new regions and business units where none previously existed. You will also build AI-powered tooling that accelerates validation and delivery, and contribute input signals to the Gravion Risk Engine. Cross-team coordination, data fluency, stakeholder communication to senior leadership, and a bias for automation are essential.

You will be a strong partner of Central and Field ACES teams - delivering operator sentiment of the metrics, benchmarking the metrics and aligning closely with their OP process, initiating metric changes, and maintaining metric parity around the world.

Key job responsibilities

Own the Quality Pillar benchmarking portfolio end-to-end - vision, methodology, and cadence for FPY, Stow Buffer Compliance, and future quality metrics across NA, EU, JP, ECCF, RSR, and RoW
Drive benchmarking methodology for quality KPIs - quarterly benchmark generation, cluster design, sub-cluster coefficients, and statistical model improvement
Design benchmarking studies identifying root causes at underperforming stations, sharing best practices, and driving measurable quality improvement
Expand quality benchmarks to new regions and BUs - adapting methodology for local data, gaining alignment, and launching benchmarks where none existed
Own Road to CBRS (benchmarking) for quality metrics - translating benchmarks into actionable station-level insights that close the gap
Partner with Central and Field ACES on operator sentiment, OP alignment, and worldwide metric parity
Define upstream quality KPI signals for the Risk Engine - early-warning indicators and data integration partnership
Build AI-powered validation tooling - cluster analyzers, anomaly detection, and self-service analytics for operators
Partner with BIE on data pipeline requirements - freshness, accuracy, and scalability in Andes/Redshift
Present insights, study results, and methodology recommendations to senior leadership and cross-functional stakeholders
Write quality pillar narratives for quarterly publications and stakeholder newsletters

A day in the life

Monday: Review CBRS cluster refresh - identify sub-cluster movements, flag quality KPI anomalies, prep stakeholder insights. Tuesday: Triage Asana intakes, meet operators to answer benchmark and cluster placement questions.
Mid-week: Strategic alignment with stakeholders on metric logic, long-term vision, and network performance. Meet cross-BU stakeholders on benchmarking expansion needs for quality metrics.
Thursday: Deep methodology work - review site outliers per Quality Pillar KPI, discuss logic changes with regional stakeholders, assess network impact.
Friday: Document weekly quality benchmarking performance, update study progress, share best practices from top stations, field operator gap-closure questions.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

The WW Benchmarking & Standards team establishes the performance truth for Amazon's global last mile network - defining what "good" looks like across 1,000+ delivery stations through statistically validated benchmarks and engineering-grade standards. We set the rates that drive labor planning decisions, publish the WW Scorecard that holds stations accountable to peer-adjusted targets, and run multi-month benchmarking studies that convert underperformance into quantified improvement opportunities.

Our CBRS methodology clusters stations into statistically comparable peer groups, removing excuses and surfacing true operational gaps. We are expanding from retrospective measurement into predictive performance engineering - building risk engines, self-service analytics, and AI-powered tooling that tell operators not just where they stand, but what to do next. The team operates at the intersection of data science, program management, and field operations.

Basic Qualifications

5+ years of program or project management experience
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience using data and metrics to determine and drive improvements
Experience implementing repeatable processes and driving automation or standardization
5+ years of managing, analyzing and communicating results to senior leadership experience

Preferred Qualifications

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of general AI tools
Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
PMP certificate

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

USA, TX, Austin - 115,600.00 - 160,000.00 USD annually

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

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More about this job

Skills

Regulatory compliance
ACES
Google Analytics
Analytical skills
Program management
Amazon Redshift
Project management
Adult education
Forecasting
PMP
Recruitment
Mental health

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