Jobs in the United States

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Added 5 mins ago
E T Consultant
World Bank Group
Washington, DC
As a unit within the Finance ITS, ITSFE provides IT applications to support VPUs engaged in Trust Fund management, donor fund oversight, project execution, and transfer of funds activities…
Added 16 mins ago
E T Consultant
World Bank Group
Washington, DC
As a unit within the Finance ITS, ITSFE provides IT applications to support VPUs engaged in Trust Fund management, donor fund oversight, project execution, and transfer of funds activities…
Added 18 mins ago
J
Sales Administrator
Jobgether
Remote, United States
- $31 to $34 USD / hour
…Account Executives and cross-functional teams across Sales, Finance, and Operations to facilitate smooth customer transactions and deliver an excellent client experience. From preparing…
Added 18 mins ago
J
Fuel Logistics & Accounting Analyst
Jobgether
Remote, United States
- $16 USD / hour
Preferred qualifications: Associate or bachelor's degree in Accounting, Finance, Supply Chain Management, Logistics, or a related discipline.
Added 18 mins ago
Director, Global Services Operations & Excellence
Jobgether
Remote, United States
Partner with Finance on forecasting, budgeting, cost management, and revenue recognition.
Added 32 mins ago
Director, Spirits Portfolio Strategy
Gallo
Dallas, TX
Master’s degree plus 6 years of strategy, commercial planning, analytics and/or corporate finance experience reflecting increasing levels of responsibility; OR Bachelor’s degree plus 8…
Added 47 mins ago
CO
Veterans and Military Program Administrator
City of El Paso
El Paso, TX
- $89,949.08 to $122,526.04 USD / year
Develop, implement, and administer military affairs and veterans’ strategic initiatives. Direct the development and implementation of the City's Community Defense Strategy. Involves…
Added 51 mins ago
Sr Portfolio Manager
Jobgether
Remote, United States
…government stakeholders. You will be responsible for balancing program execution, personnel management, contractual compliance, and business growth initiatives. Working closely with…
Added 1 hour ago
OU
Intern, ORIX Growth Capital (Summer 2027)
ORIX USA, LP
San Francisco, CA
- $35 to $40 USD / hour
Assist as needed with other assignments and in outside business development efforts
Added 1 hour ago
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J&J Family of Companies
Raynham, MA
Oversee audit teams and/or external resources, providing coaching, development, and performance management.
Added 1 hour ago
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Charlestown, MA
…team to work effectively, with projects ranging from clinical program integration, operation efficiencies, workforce retention strategy development, and health equity initiative project…
Added 1 hour ago
Finance Manager Global Franchise FP&A
J&J Family of Companies
Danvers, MA
Johnson & Johnson is currently seeking a Finance Manager Global Franchise FP&A to join our Heart Recovery business located in Danvers, Massachusetts.
Added 1 hour ago
Management Analyst III
State of Massachusetts
Westborough, MA
Added 1 hour ago
Assistant Director, Pardee School of Global Studies
Boston University
Boston, MA
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Added 1 hour ago
Enterprise Internship, Supply Chain
Advocate Health, Inc.
Two Rivers, WI
14206 Enterprise Corporate - People & Culture Workforce Development
Added 1 hour ago
J
Sr. Project Control Specialist
Jobgether
Remote, United States
- $74,800 to $130,900 USD / year
…aligned with their financial objectives. Working closely with program managers, finance teams, procurement, contracts, subcontractors, and external customers, you will provide accurate and…
Added 1 hour ago
Logistics Specialist for International Programs
Jobgether
Remote, United States
…You will contribute to logistics planning across the entire program life cycle, from initial acquisition and development through delivery, fielding, and long-term sustainment. The position…
Added 1 hour ago
Associate Director OBGYN Clinic
Banner Health
Tucson, AZ
…readiness (ADHS and Joint Commission). You will also manage staff development, drive process improvement initiatives, and serve as a key liaison across HR, Finance, IT, and Quality teams to…
Added 1 hour ago
Chief Marketing and Community Engagement Officer
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Phoenix, AZ
…this position may be eligible for our Management Incentive Program as part of your Total Rewards…
Added 1 hour ago
Intern
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Phoenix, AZ
Our internship opportunities span three major areas of focus -- Credit and/or Finance, Data Science/Data Analytics, and Project Coordination-- and are part of City National teams including…
Added 1 hour ago
Manager Contracts II - Projects
Freeport-McMoRan
Phoenix, AZ
Our global headquarters is in Phoenix, Arizona. Several hundred employees support global operations in finance, human resources, information technology, planning and more from the main…
Added 1 hour ago
Sr. Program Manager - IS ERP
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KING OF PRUSSIA, PA
Produce accurate and timely reporting of program status and KPIs related to key initiatives and leads the development of deliverables in support of program governance goals.
Added 1 hour ago
Senior Director Enterprise East
Ericsson
Rutherford · Red Bank · Piscataway Township · Pennsauken Township · Merchantville · Woodbridge Township · Trenton · Teterboro · Somerville · Newark · Evesham · Manasquan · Mahwah · Harrison · Hackensack · Franklin · Fairfield · New York · Bernards · Washington
Lead, coach, and develop the regional sales team; build a culture of accountability, collaboration, customer focus, and continuous development.
Added 1 hour ago
Sales & Operations Advisor in Training
DriveTime Car Sales, LLC
1515 E Bell Rd Phoenix, AZ
DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create…
Added 1 hour ago
J
Manager Database Administrator
Jobgether
Remote, United States
- $150,000 to $175,000 USD / year
…collaborate closely with engineering, DevOps, SRE, application development, and business teams to deliver reliable and efficient database solutions. This role offers the opportunity to…

Amazon

Sr. Program Manager, WW Benchmarking and Scorecard (GSCE)

Nashville, TN, United States

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Job details

Posting language: English
Posted: Sep 18, 2026

Original job description

Description

Amazon's Global Standards & Customer Excellence (GSCE) organization owns the Worldwide Scorecard - the mechanism that provides a holistic view of operational performance across Safety, People, Customer Experience, Quality, Cost, and Sustainability pillars for 1,000+ last-mile delivery stations and sort centers spanning North America, Europe, Japan, India, and ECCF. The WW Benchmarking team within GSCE manages performance benchmarking using the Continuous Benchmarking Rate Setting (CBRS) methodology - clustering stations into peer groups and setting statistically rigorous performance targets that control for non-ops factors.

As the Senior Program Manager for the Quality Pillar, you will own end-to-end benchmarking and scorecard strategy for First Pass Yield (FPY), Stow Buffer Compliance, and emerging quality metrics across all regions. You will drive the CBRS methodology for quality KPIs, launch and scale benchmarking studies that close performance gaps at underperforming stations, develop next-generation metrics that replace legacy measurements, and feed input-level KPIs into the Risk Engine that powers predictive operational alerts. You will partner with Operations, ACES, BIE (Analytics), and Finance teams to ensure quality benchmarks are accurate, equitable, and drive measurable operational improvement across stations worldwide.

This role requires strong analytical thinking, program management rigor, and the ability to translate complex statistical methodologies into operator-friendly insights. You will manage multiple concurrent workstreams - from quarterly benchmark refreshes, to multi-month benchmarking studies with site-level interventions, to expanding quality benchmarks to new regions and business units where none previously existed. You will also build AI-powered tooling that accelerates validation and delivery, and contribute input signals to the Gravion Risk Engine. Cross-team coordination, data fluency, stakeholder communication to senior leadership, and a bias for automation are essential.

You will be a strong partner of Central and Field ACES teams - delivering operator sentiment of the metrics, benchmarking the metrics and aligning closely with their OP process, initiating metric changes, and maintaining metric parity around the world.

Key job responsibilities

Own the Quality Pillar benchmarking portfolio end-to-end - vision, methodology, and cadence for FPY, Stow Buffer Compliance, and future quality metrics across NA, EU, JP, ECCF, RSR, and RoW
Drive benchmarking methodology for quality KPIs - quarterly benchmark generation, cluster design, sub-cluster coefficients, and statistical model improvement
Design benchmarking studies identifying root causes at underperforming stations, sharing best practices, and driving measurable quality improvement
Expand quality benchmarks to new regions and BUs - adapting methodology for local data, gaining alignment, and launching benchmarks where none existed
Own Road to CBRS (benchmarking) for quality metrics - translating benchmarks into actionable station-level insights that close the gap
Partner with Central and Field ACES on operator sentiment, OP alignment, and worldwide metric parity
Define upstream quality KPI signals for the Risk Engine - early-warning indicators and data integration partnership
Build AI-powered validation tooling - cluster analyzers, anomaly detection, and self-service analytics for operators
Partner with BIE on data pipeline requirements - freshness, accuracy, and scalability in Andes/Redshift
Present insights, study results, and methodology recommendations to senior leadership and cross-functional stakeholders
Write quality pillar narratives for quarterly publications and stakeholder newsletters

A day in the life

Monday: Review CBRS cluster refresh - identify sub-cluster movements, flag quality KPI anomalies, prep stakeholder insights. Tuesday: Triage Asana intakes, meet operators to answer benchmark and cluster placement questions.
Mid-week: Strategic alignment with stakeholders on metric logic, long-term vision, and network performance. Meet cross-BU stakeholders on benchmarking expansion needs for quality metrics.
Thursday: Deep methodology work - review site outliers per Quality Pillar KPI, discuss logic changes with regional stakeholders, assess network impact.
Friday: Document weekly quality benchmarking performance, update study progress, share best practices from top stations, field operator gap-closure questions.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

The WW Benchmarking & Standards team establishes the performance truth for Amazon's global last mile network - defining what "good" looks like across 1,000+ delivery stations through statistically validated benchmarks and engineering-grade standards. We set the rates that drive labor planning decisions, publish the WW Scorecard that holds stations accountable to peer-adjusted targets, and run multi-month benchmarking studies that convert underperformance into quantified improvement opportunities.

Our CBRS methodology clusters stations into statistically comparable peer groups, removing excuses and surfacing true operational gaps. We are expanding from retrospective measurement into predictive performance engineering - building risk engines, self-service analytics, and AI-powered tooling that tell operators not just where they stand, but what to do next. The team operates at the intersection of data science, program management, and field operations.

Basic Qualifications

5+ years of program or project management experience
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience using data and metrics to determine and drive improvements
Experience implementing repeatable processes and driving automation or standardization
5+ years of managing, analyzing and communicating results to senior leadership experience

Preferred Qualifications

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of general AI tools
Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
PMP certificate

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

USA, TX, Austin - 115,600.00 - 160,000.00 USD annually

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

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More about this job

Skills

Regulatory compliance
ACES
Google Analytics
Analytical skills
Program management
Amazon Redshift
Project management
Adult education
Forecasting
PMP
Recruitment
Mental health

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