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Business Manager 2
University System of Georgia
GA
- $68,500 to $87,300 USD / year
Reporting to the Executive Vice President for Philanthropy & Alumni Engagement, the Business Manager 2 provides strategic leadership, direction, and oversight for all financial, business,…
Added 1 min ago
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Inventory Clerk
Sensient
Turlock, CA
- $21.56 USD / hour
Complete other projects as directed by the Inventory Control Manager.
Added 2 mins ago
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Diesel Technician/Mechanic III - Entry Level
Penske
Conklin, NY
- $24 USD / hour
Partnering with your manager to learn new skills using Penske’s technician training and hands-on coaching
Added 2 mins ago
Manager - Environmental Services (Air & Water)
Penske
Reading, PA
…and future environmental requirements and protect company and customer liability with programs, policies, and procedures that are complementary with our business…
Added 2 mins ago
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Customer Service Representative/Manager in Training (MIT)
Midas - AMG Enterprises
Enfield, CT
- $45,000 to $70,000 USD / year
…place! Midas is looking for the next generation of leaders! Our Manager in Training program will provide with the skills you need to win professionally and…
Added 2 mins ago
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Adult Mental Health Services Case Manager
Gulf Bend MHMR Center
Victoria, TX
- $18.47 USD / hour
REPORTS TO: Program Manager, Adult Mental Health Services
Added 3 mins ago
Yankee Candle - Retail Sales Associate - Dawsonville, GA
Newell Brands
Dawsonville
Maximize sales potential by implementing company selling strategies and building lasting customer relationships to enhance loyalty.
Added 3 mins ago
Diesel Technician A
W Columbia, SC
POSITION SUMMARY: With direct supervision from a Lead Technician, Fleet Maintenance Supervisor or Maintenance Manager, a Maintenance Technician A performs repair and maintenance work on…
Added 3 mins ago
Yankee Candle - Interim 2nd Assistant - Dawsonville, GA
Newell Brands
Dawsonville
Position Title: Yankee Candle – Retail Interim 2nd Assistant Manager
Added 3 mins ago
Technical Manager, ESG Assurance
Jobgether
Remote, United States
The Technical Manager, ESG Assurance will oversee the technical integrity and successful delivery of greenhouse gas (GHG) inventory verification and ESG assurance programs across a diverse…
Added 3 mins ago
Plant Operator Renewable Natural Gas
TransTech Energy
Rougemont, NC
…maximize production. Operator will work closely with Plant Manager to conduct all plant routine and non-routine maintenance and repairs. The Operator will take ownership in plant…
Added 4 mins ago
Service Technician - Ag
BIRKEYS FARM STORE
Hoopeston, IL
…Performs work in an efficient and accurate manner to ensure customer satisfaction and company…
Added 4 mins ago
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Furniture Installer - Davenport
T&M Services
Davenport, IA
- $18 to $22 USD / hour
Keep your Lead Installer, Market Manager, and teammates in the loop on progress, questions, and issues.
Added 4 mins ago
TS
Furniture Installer - Cedar Rapids
T&M Services
Hiawatha, IA
- $18 to $22 USD / hour
Keep your Lead Installer, Market Manager, and teammates in the loop on progress, questions, and issues.
Added 4 mins ago
TS
Furniture Installer - Omaha
T&M Services
La Vista, NE
- $18 to $22 USD / hour
Keep your Lead Installer, Market Manager, and teammates in the loop on progress, questions, and issues.
Added 4 mins ago
TS
Furniture Installer - Des Moines
T&M Services
Des Moines, IA
- $18 to $22 USD / hour
Keep your Lead Installer, Market Manager, and teammates in the loop on progress, questions, and issues.
Added 4 mins ago
Complex Marketing Manager
Park Central Hotel
New York, NY
The Marketing Manager is responsible for creating and maintaining marketing strategies to meet objectives and enhance the image of the hotel. They will evaluate customer feedback, market…
Added 4 mins ago
Site Activation Specialist II
Syneos Health, LLC
Remote, United States
Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development…
Added 4 mins ago
Country Start-Up Specialist -US
Syneos Health, LLC
Remote, United States
Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development…
Added 4 mins ago
RC
Restaurant Manager
Raising Cane's
Grandville, MI
- $20 USD / hour
The Restaurant Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in shift management…
Added 4 mins ago
Warehouse Manager
Triad Metals
Pittsburgh, PA
…Canada, Triad Metals is actively looking to hire a Warehouse Manager on Neville…
Added 5 mins ago
Claims Manager
Erie Insurance
Charlotte, NC
Career development. Including a tuition reimbursement program for higher education and industry designations.
Added 5 mins ago
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Niemanns Baker
Niemanns
Champaign, IL
- Up to $20 USD / hour
…for the execution of the baking plans laid out by the bakery manager. Specific skills in the areas of prepping, proofing and baking a wide variety of bread, sweet goods and specialty items…
Added 5 mins ago
Physical Therapy Assistant - Outpatient
WellSpan Health
Chambersburg, PA
Position Function: Under the direction of a Clinical Manager, assists with assessing, planning, implementing Physical Therapy to patients. Maintains the operational aspects of the therapy…
Added 5 mins ago
Principal Technical Product Manager - Quantum-HPC and AI Integration
QuEra Computing, Inc.
Boston, MA
We are hiring a Principal Technical Product Manager to own how QuEra’s quantum computers integrate with classical compute, in two directions. Outward: how a QuEra QPU becomes a first-class…

Amazon

Sr. Program Manager, WW Benchmarking and Scorecard (GSCE)

Nashville, TN, United States

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Job details

Posting language: English
Posted: Sep 18, 2026

Original job description

Description

Amazon's Global Standards & Customer Excellence (GSCE) organization owns the Worldwide Scorecard - the mechanism that provides a holistic view of operational performance across Safety, People, Customer Experience, Quality, Cost, and Sustainability pillars for 1,000+ last-mile delivery stations and sort centers spanning North America, Europe, Japan, India, and ECCF. The WW Benchmarking team within GSCE manages performance benchmarking using the Continuous Benchmarking Rate Setting (CBRS) methodology - clustering stations into peer groups and setting statistically rigorous performance targets that control for non-ops factors.

As the Senior Program Manager for the Quality Pillar, you will own end-to-end benchmarking and scorecard strategy for First Pass Yield (FPY), Stow Buffer Compliance, and emerging quality metrics across all regions. You will drive the CBRS methodology for quality KPIs, launch and scale benchmarking studies that close performance gaps at underperforming stations, develop next-generation metrics that replace legacy measurements, and feed input-level KPIs into the Risk Engine that powers predictive operational alerts. You will partner with Operations, ACES, BIE (Analytics), and Finance teams to ensure quality benchmarks are accurate, equitable, and drive measurable operational improvement across stations worldwide.

This role requires strong analytical thinking, program management rigor, and the ability to translate complex statistical methodologies into operator-friendly insights. You will manage multiple concurrent workstreams - from quarterly benchmark refreshes, to multi-month benchmarking studies with site-level interventions, to expanding quality benchmarks to new regions and business units where none previously existed. You will also build AI-powered tooling that accelerates validation and delivery, and contribute input signals to the Gravion Risk Engine. Cross-team coordination, data fluency, stakeholder communication to senior leadership, and a bias for automation are essential.

You will be a strong partner of Central and Field ACES teams - delivering operator sentiment of the metrics, benchmarking the metrics and aligning closely with their OP process, initiating metric changes, and maintaining metric parity around the world.

Key job responsibilities

Own the Quality Pillar benchmarking portfolio end-to-end - vision, methodology, and cadence for FPY, Stow Buffer Compliance, and future quality metrics across NA, EU, JP, ECCF, RSR, and RoW
Drive benchmarking methodology for quality KPIs - quarterly benchmark generation, cluster design, sub-cluster coefficients, and statistical model improvement
Design benchmarking studies identifying root causes at underperforming stations, sharing best practices, and driving measurable quality improvement
Expand quality benchmarks to new regions and BUs - adapting methodology for local data, gaining alignment, and launching benchmarks where none existed
Own Road to CBRS (benchmarking) for quality metrics - translating benchmarks into actionable station-level insights that close the gap
Partner with Central and Field ACES on operator sentiment, OP alignment, and worldwide metric parity
Define upstream quality KPI signals for the Risk Engine - early-warning indicators and data integration partnership
Build AI-powered validation tooling - cluster analyzers, anomaly detection, and self-service analytics for operators
Partner with BIE on data pipeline requirements - freshness, accuracy, and scalability in Andes/Redshift
Present insights, study results, and methodology recommendations to senior leadership and cross-functional stakeholders
Write quality pillar narratives for quarterly publications and stakeholder newsletters

A day in the life

Monday: Review CBRS cluster refresh - identify sub-cluster movements, flag quality KPI anomalies, prep stakeholder insights. Tuesday: Triage Asana intakes, meet operators to answer benchmark and cluster placement questions.
Mid-week: Strategic alignment with stakeholders on metric logic, long-term vision, and network performance. Meet cross-BU stakeholders on benchmarking expansion needs for quality metrics.
Thursday: Deep methodology work - review site outliers per Quality Pillar KPI, discuss logic changes with regional stakeholders, assess network impact.
Friday: Document weekly quality benchmarking performance, update study progress, share best practices from top stations, field operator gap-closure questions.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

The WW Benchmarking & Standards team establishes the performance truth for Amazon's global last mile network - defining what "good" looks like across 1,000+ delivery stations through statistically validated benchmarks and engineering-grade standards. We set the rates that drive labor planning decisions, publish the WW Scorecard that holds stations accountable to peer-adjusted targets, and run multi-month benchmarking studies that convert underperformance into quantified improvement opportunities.

Our CBRS methodology clusters stations into statistically comparable peer groups, removing excuses and surfacing true operational gaps. We are expanding from retrospective measurement into predictive performance engineering - building risk engines, self-service analytics, and AI-powered tooling that tell operators not just where they stand, but what to do next. The team operates at the intersection of data science, program management, and field operations.

Basic Qualifications

5+ years of program or project management experience
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience using data and metrics to determine and drive improvements
Experience implementing repeatable processes and driving automation or standardization
5+ years of managing, analyzing and communicating results to senior leadership experience

Preferred Qualifications

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of general AI tools
Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
PMP certificate

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

USA, TX, Austin - 115,600.00 - 160,000.00 USD annually

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

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More about this job

Skills

Regulatory compliance
ACES
Google Analytics
Analytical skills
Program management
Amazon Redshift
Project management
Adult education
Forecasting
PMP
Recruitment
Mental health

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