Jobs in the United States

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Added 13 mins ago
FE
Telecommunications Specialist
Federal Emergency Management Agency
Washington, DC
- $121,785 to $158,322 USD / year
Serving as SME on project IPTs and utilizing knowledge of scientific and technological advances in related fields of electronics and automation.
Added 13 mins ago
VH
Healthcare Engineer
Veterans Health Administration
Gainesville, FL
- $120,021 to $156,029 USD / year
The Energy Manager serves as the principal energy authority for the North Florida/South Georgia Veterans Health System, leading energy programs supporting federal and VA initiatives. The…
Added 13 mins ago
AN
BASE OPERATIONS MANAGER (TITLE 32)
Army National Guard Units
Catoosa County, GA
- $74,678 to $97,087 USD / year
As a BASE OPERATIONS MANAGER, GS-0301-11, you will manage the overall operational aspects of the GTC, to include long and short-range planning, and directing the operation, maintenance,…
Added 16 mins ago
PA
Data Scientist
Patent and Trademark Office
Alexandria, VA
- $143,913 to $187,093 USD / year
Take your career to the next level with the USPTO's Office of Information Technology for Patents, Office of Patent Automation. This position provides scientific expertise and data-driven…
Added 16 mins ago
OA
HR Specialist (Information System)
Other Agencies and Independent Organizations
Washington, DC · Golden, CO · Cincinnati, OH · Oak Ridge, TN · Location Negotiable After Selection
- $61,722 to $111,087 USD / year
…guidance to be provided to HR directors, supervisors, regional automation points of contact, regional staff members, managers, and employees regarding the operation, maintenance, use of…
Added 16 mins ago
OA
Program Analyst (Data Analyst)
Other Agencies and Independent Organizations
Arlington, VA
- $121,785 to $158,322 USD / year
Analyzes program data with SQL, SAS, Power BI, Tableau and similar tools to test hypotheses, predict outcomes and inform decisions. | Presents findings and their limits in written and…
Added 24 mins ago
Field System Technician
Bechtel
Millersport, OH
Participates in the rollout of new technologies, services, and security remediations by working with the GBU Innovation Manager, AI Program Manager, and BEO.
Added 27 mins ago
Manager, Sales Development
Jobgether
Remote, United States
We are seeking an experienced Manager, Sales Development to lead and scale a high-performing team focused on acquiring new enterprise clients. In this role, you will oversee end-to-end…
Added 29 mins ago
VH
Medical Support Assistant (Advanced)
Veterans Health Administration
Charleston, SC
- $49,730 to $64,649 USD / year
…non-routine assignments in the areas of customer service, and office…
Added 32 mins ago
VH
Outpatient Supervisory Pharmacy Technician
Veterans Health Administration
Hampton, VA
- $71,514 to $92,973 USD / year
(3) Coordinate day-to-day maintenance and operation of pharmacy area equipment and automation.
Added 32 mins ago
NS
MANAGER
Naval Sea Systems Command
Naval Base Newport, RI
- $142,452 to $197,200 USD / year
…Division Newport budget formulation, execution, funding, and program financial analysis | You will coordinate financial analyst efforts to manage segment funding, develop alternative…
Added 32 mins ago
VH
Pharmacy Technician
Veterans Health Administration
Salisbury, NC
- $70,412 to $91,540 USD / year
The Pharmacy Technician- CSP Program Coordinator, will work as the Compounded Sterile Products (CSP) Program Coordinator which is a certified, highly specialized technician, who will…
Added 34 mins ago
AN
PRODUCTION CONTROLLER (FLEET MANAGEMENT) (TITLE 32)
Air National Guard Units
Charlotte, NC
- $63,098 to $82,033 USD / year
As a PRODUCTION CONTROLLER (FLEET MANAGEMENT), GS-1152-09, you will serve as the program manager for the fleet custodial account, vehicle authorization and utilization programs; prepare and…
Added 37 mins ago
WS
Operations Manager - Floor (Grocery)- Automation-1
Wal-Mart Stores East, LP
FL
- $84,000 to $126,000 USD / year
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added 37 mins ago
Transportation Excellence Specialist
Unilever United States, Inc.
United States
Partner with the Associate Manager and Procurement to provide performance data and operational input for sourcing events, negotiations, contract management, and RFPs.
Added 51 mins ago
II
Senior PKI & Cryptographic Infrastructure Engineer
IDR Inc.
Denver, CO
- $90 to $95 USD / hour
…opportunity. In this role, you will lead the enhancement and automation of enterprise cryptographic and certificate management platforms, helping strengthen security posture and operational…
Added 1 hour ago
Program Manager II, Software Quality Assurance and Testing, Platforms and Devices
Google
Mountain View, CA
Partner with software engineer and program manager leads to establish objective entry/exit criteria, test matrix coverage requirements, and launch sign-off standards. Serve as a channel…
Added 1 hour ago
Program Manager
CGI
Fairfax, VA
The goal of the program is to modernize how exams are scheduled, performed, and delivered - bringing automation, secure data integration, and human centered design to a mission that impacts…
Added 1 hour ago
J
Integrated Marketing Manager
Jobgether
Remote, United States
- $95,000 to $125,000 USD / year
We are seeking an experienced Integrated Marketing Manager to lead and coordinate strategic B2B marketing initiatives that strengthen brand visibility, generate qualified leads, and drive…
Added 1 hour ago
Sr. Engineer, Software Engineer (Test Automation Developer)
AB3 Nationwide Life and Annuity Insurance Co
OH · AZ · IA
Test Automation Developer experienced in independently delivering reliable, secure, and scalable quality-engineering solutions throughout the software delivery lifecycle. Brings expertise…
Added 1 hour ago
Sr Analyst, Workforce Management Insights
AB3 Nationwide Life and Annuity Insurance Co
OH
…discovery and analysis with data preparation, visualization, automation, and clear business storytelling. The analyst partners with Workforce Management and business leaders to clarify…
Added 1 hour ago
Finance Manager Global Franchise FP&A
J&J Family of Companies
Danvers, MA
Johnson & Johnson is currently seeking a Finance Manager Global Franchise FP&A to join our Heart Recovery business located in Danvers, Massachusetts.
Added 1 hour ago
Sr. Global Category Manager - Sensors and Pneumatics, Electromechanical Strategic Sourcing Team
Amazon
North Reading, MA · N Reading, MA
…dynamic fleet of robots, manipulation systems and packaging automation solutions. We design autonomous movement and mobility, artificial intelligence and machine learning, manipulation,…
Added 2 hours ago
Program Manager II, Learning and Technology Lead, Data Centers
Google
Atlanta, GA · Chicago, IL · Kirkland, WA · Portland, OR · San Francisco, CA · Sunnyvale, CA
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 2 hours ago
A
Manager, Conversational & Agentic AI
ADP
Tucson, AZ
- $86,600 to $161,600 USD / year
Manager, Digital Marketing - Conversational & Agentic AI

Amazon

Sr. Program Manager, WW Benchmarking and Scorecard (GSCE)

Nashville, TN, United States

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Job details

Posting language: English
Posted: Sep 18, 2026

Original job description

Description

Amazon's Global Standards & Customer Excellence (GSCE) organization owns the Worldwide Scorecard - the mechanism that provides a holistic view of operational performance across Safety, People, Customer Experience, Quality, Cost, and Sustainability pillars for 1,000+ last-mile delivery stations and sort centers spanning North America, Europe, Japan, India, and ECCF. The WW Benchmarking team within GSCE manages performance benchmarking using the Continuous Benchmarking Rate Setting (CBRS) methodology - clustering stations into peer groups and setting statistically rigorous performance targets that control for non-ops factors.

As the Senior Program Manager for the Quality Pillar, you will own end-to-end benchmarking and scorecard strategy for First Pass Yield (FPY), Stow Buffer Compliance, and emerging quality metrics across all regions. You will drive the CBRS methodology for quality KPIs, launch and scale benchmarking studies that close performance gaps at underperforming stations, develop next-generation metrics that replace legacy measurements, and feed input-level KPIs into the Risk Engine that powers predictive operational alerts. You will partner with Operations, ACES, BIE (Analytics), and Finance teams to ensure quality benchmarks are accurate, equitable, and drive measurable operational improvement across stations worldwide.

This role requires strong analytical thinking, program management rigor, and the ability to translate complex statistical methodologies into operator-friendly insights. You will manage multiple concurrent workstreams - from quarterly benchmark refreshes, to multi-month benchmarking studies with site-level interventions, to expanding quality benchmarks to new regions and business units where none previously existed. You will also build AI-powered tooling that accelerates validation and delivery, and contribute input signals to the Gravion Risk Engine. Cross-team coordination, data fluency, stakeholder communication to senior leadership, and a bias for automation are essential.

You will be a strong partner of Central and Field ACES teams - delivering operator sentiment of the metrics, benchmarking the metrics and aligning closely with their OP process, initiating metric changes, and maintaining metric parity around the world.

Key job responsibilities

Own the Quality Pillar benchmarking portfolio end-to-end - vision, methodology, and cadence for FPY, Stow Buffer Compliance, and future quality metrics across NA, EU, JP, ECCF, RSR, and RoW
Drive benchmarking methodology for quality KPIs - quarterly benchmark generation, cluster design, sub-cluster coefficients, and statistical model improvement
Design benchmarking studies identifying root causes at underperforming stations, sharing best practices, and driving measurable quality improvement
Expand quality benchmarks to new regions and BUs - adapting methodology for local data, gaining alignment, and launching benchmarks where none existed
Own Road to CBRS (benchmarking) for quality metrics - translating benchmarks into actionable station-level insights that close the gap
Partner with Central and Field ACES on operator sentiment, OP alignment, and worldwide metric parity
Define upstream quality KPI signals for the Risk Engine - early-warning indicators and data integration partnership
Build AI-powered validation tooling - cluster analyzers, anomaly detection, and self-service analytics for operators
Partner with BIE on data pipeline requirements - freshness, accuracy, and scalability in Andes/Redshift
Present insights, study results, and methodology recommendations to senior leadership and cross-functional stakeholders
Write quality pillar narratives for quarterly publications and stakeholder newsletters

A day in the life

Monday: Review CBRS cluster refresh - identify sub-cluster movements, flag quality KPI anomalies, prep stakeholder insights. Tuesday: Triage Asana intakes, meet operators to answer benchmark and cluster placement questions.
Mid-week: Strategic alignment with stakeholders on metric logic, long-term vision, and network performance. Meet cross-BU stakeholders on benchmarking expansion needs for quality metrics.
Thursday: Deep methodology work - review site outliers per Quality Pillar KPI, discuss logic changes with regional stakeholders, assess network impact.
Friday: Document weekly quality benchmarking performance, update study progress, share best practices from top stations, field operator gap-closure questions.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

The WW Benchmarking & Standards team establishes the performance truth for Amazon's global last mile network - defining what "good" looks like across 1,000+ delivery stations through statistically validated benchmarks and engineering-grade standards. We set the rates that drive labor planning decisions, publish the WW Scorecard that holds stations accountable to peer-adjusted targets, and run multi-month benchmarking studies that convert underperformance into quantified improvement opportunities.

Our CBRS methodology clusters stations into statistically comparable peer groups, removing excuses and surfacing true operational gaps. We are expanding from retrospective measurement into predictive performance engineering - building risk engines, self-service analytics, and AI-powered tooling that tell operators not just where they stand, but what to do next. The team operates at the intersection of data science, program management, and field operations.

Basic Qualifications

5+ years of program or project management experience
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience using data and metrics to determine and drive improvements
Experience implementing repeatable processes and driving automation or standardization
5+ years of managing, analyzing and communicating results to senior leadership experience

Preferred Qualifications

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of general AI tools
Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
PMP certificate

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

USA, TX, Austin - 115,600.00 - 160,000.00 USD annually

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

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More about this job

Skills

Regulatory compliance
ACES
Google Analytics
Analytical skills
Program management
Amazon Redshift
Project management
Adult education
Forecasting
PMP
Recruitment
Mental health

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