Jobs in the United States

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Added 5 mins ago
Senior Staff Software Engineer, AI/ML, Multimodal Rich Features
Google
Mountain View, CA
Experience integrating generative AI tools or large language model (LLM) interfaces into workflows.
Added 11 mins ago
Site Reliability Manager, Android SRE
Google
San Francisco, CA
Build relationships and influence internal customers and partner teams (distributed globally), and manage on-call rotations across continents, using a follow-the-sun model.
Added 11 mins ago
Senior Software Engineering Manager, AI/ML
Google
San Francisco, CA
7 years of experience leading technical project strategy, ML design and optimizing end-to-end Machine Learning (e.g., model deployment, model evaluation, data processing, debugging, fine…
Added 11 mins ago
Senior Staff Hardware Engineer Technical Lead, AI Infrastructure
Google
Sunnyvale, CA
…infrastructure to bring the best of Google to empower Frontier model and AI solution builders to advance the state of the art for AI around the…
Added 11 mins ago
Staff Software Engineer, Agentic, Optimization, Recursive Self-Improvement
Google
Mountain View, CA
Experience utilizing agentic AI frameworks or developer kits to build and deploy autonomous AI systems.
Added 16 mins ago
Demand Generation & ABM Manager
Talentful
New York, NY
…alongside in-house teams. Through a flexible, subscription-based model, we provide the strategic horsepower and operational execution needed to scale with precision - from executive hiring…
Added 28 mins ago
EVP, Client Leadership
Publicis Groupe Holdings B.V
New York, NY
Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With…
Added 28 mins ago
PG
Senior Analyst, Programmatic
Publicis Groupe Holdings B.V
New York, NY
- $60,800 to $93,600 USD / year
Interpret AI-driven performance signals, attribution insights, and model outputs to develop optimization narratives, elevate reporting quality, and provide actionable recommendations to…
Added 30 mins ago
Director of Managed Care
Jobgether
Remote, United States
Nurse Case Management Development: Establish the NCM operating model, including clinical standards, caseload guidelines, pricing, and quality oversight. Recruit and onboard licensed…
Added 38 mins ago
PI
Pfizer CentreOne Commercial Development & Marketing Associate
Pfizer Inc
NY
- $68,600 to $114,300 USD / year
This position provides opportunities to develop an understanding of Pfizer CentreOne's commercial model through hands-on experience, cross-functional exposure, mentorship, and team…
Added 47 mins ago
IA
Contract Specialist
Immigration and Customs Enforcement
Orlando, FL · Washington, DC · Irving, TX
- $106,437 to $158,322 USD / year
Added 54 mins ago
FL
Law Enforcement Specialist (Firearms Instructor)
Federal Law Enforcement Training Centers
Glynco, GA
- $89,508 to $116,362 USD / year
Added 1 hour ago
BC
Database Administrator
Bakersfield City School District
Bakersfield, CA
- $47.46 to $70.11 USD / hour
…our students and community. Employees in BCSD are expected to model high standards of conduct, ensure compliance with all legal requirements, and contribute to a culture of trust, respect,…
Added 1 hour ago
OO
Targeting Analyst
Office of the Director of National Intelligence
Bethesda, MD
- $143,913 to $187,093 USD / year
Added 1 hour ago
Lead Behavioral Health Integration Clinician (BHIC) & Supervisor
Jobgether
Remote, United States
Monitor clinical outcomes and team effectiveness in alignment with Collaborative Care model standards.
Added 1 hour ago
Director of Global Field Operations
Jobgether
Remote, United States
As Director of Global Field Operations, you will help shape and scale the commercial operating model of a global enterprise software organisation. Reporting directly to the Chief Revenue…
Added 1 hour ago
IA
Facility Operations Specialist
Immigration and Customs Enforcement
Washington, DC · Florence, AZ · Fort Benning, GA · El Centro, CA · Miami, FL · Batavia, NY · El Paso, TX · Los Fresnos, TX
- $74,678 to $113,185 USD / year
Added 1 hour ago
CA
Supervisory Paralegal Specialist
Customs and Border Protection
Memphis, TN
- $106,437 to $138,370 USD / year
Added 1 hour ago
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Remote, United States
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Added 1 hour ago
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Remote, United States
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Added 1 hour ago
Senior Vice President, Relationship Management
Jobgether
Remote, United States
Added 1 hour ago
Director, Innovation
Jobgether
Remote, United States
Develop and commercialize AI consulting and development services, including AI Development Services, GEO, and Large Language Model (LLM) Optimization.
Added 1 hour ago
Director, Global Services Operations & Excellence
Jobgether
Remote, United States
…worldwide. You will establish the team's structure, operating model, and performance standards to ensure consistent, scalable, and profitable execution across North America, EMEA, and APAC.…
Added 1 hour ago
J
Clinical Site Partnerships & Enablement Manager
Jobgether
Remote, United States
- $100,000 to $125,000 USD / year
…opportunity to contribute to a patient-centered clinical research model that makes clinical trials more accessible, convenient, and…
Added 1 hour ago
DO
Engineer, Water Resources
Department of Water Resources
CA
- $6,488 to $12,152 USD / month
…CalSim models, the jointly developed water resources planning model by DWR and Reclamation to simulate operations of State Water Project (SWP) and Central Valley Project (CVP) as well as…

Amazon

Sr. Program Manager, WW Benchmarking and Scorecard (GSCE)

Nashville, TN, United States

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Job details

Posting language: English
Posted: Sep 18, 2026

Original job description

Description

Amazon's Global Standards & Customer Excellence (GSCE) organization owns the Worldwide Scorecard - the mechanism that provides a holistic view of operational performance across Safety, People, Customer Experience, Quality, Cost, and Sustainability pillars for 1,000+ last-mile delivery stations and sort centers spanning North America, Europe, Japan, India, and ECCF. The WW Benchmarking team within GSCE manages performance benchmarking using the Continuous Benchmarking Rate Setting (CBRS) methodology - clustering stations into peer groups and setting statistically rigorous performance targets that control for non-ops factors.

As the Senior Program Manager for the Quality Pillar, you will own end-to-end benchmarking and scorecard strategy for First Pass Yield (FPY), Stow Buffer Compliance, and emerging quality metrics across all regions. You will drive the CBRS methodology for quality KPIs, launch and scale benchmarking studies that close performance gaps at underperforming stations, develop next-generation metrics that replace legacy measurements, and feed input-level KPIs into the Risk Engine that powers predictive operational alerts. You will partner with Operations, ACES, BIE (Analytics), and Finance teams to ensure quality benchmarks are accurate, equitable, and drive measurable operational improvement across stations worldwide.

This role requires strong analytical thinking, program management rigor, and the ability to translate complex statistical methodologies into operator-friendly insights. You will manage multiple concurrent workstreams - from quarterly benchmark refreshes, to multi-month benchmarking studies with site-level interventions, to expanding quality benchmarks to new regions and business units where none previously existed. You will also build AI-powered tooling that accelerates validation and delivery, and contribute input signals to the Gravion Risk Engine. Cross-team coordination, data fluency, stakeholder communication to senior leadership, and a bias for automation are essential.

You will be a strong partner of Central and Field ACES teams - delivering operator sentiment of the metrics, benchmarking the metrics and aligning closely with their OP process, initiating metric changes, and maintaining metric parity around the world.

Key job responsibilities

Own the Quality Pillar benchmarking portfolio end-to-end - vision, methodology, and cadence for FPY, Stow Buffer Compliance, and future quality metrics across NA, EU, JP, ECCF, RSR, and RoW
Drive benchmarking methodology for quality KPIs - quarterly benchmark generation, cluster design, sub-cluster coefficients, and statistical model improvement
Design benchmarking studies identifying root causes at underperforming stations, sharing best practices, and driving measurable quality improvement
Expand quality benchmarks to new regions and BUs - adapting methodology for local data, gaining alignment, and launching benchmarks where none existed
Own Road to CBRS (benchmarking) for quality metrics - translating benchmarks into actionable station-level insights that close the gap
Partner with Central and Field ACES on operator sentiment, OP alignment, and worldwide metric parity
Define upstream quality KPI signals for the Risk Engine - early-warning indicators and data integration partnership
Build AI-powered validation tooling - cluster analyzers, anomaly detection, and self-service analytics for operators
Partner with BIE on data pipeline requirements - freshness, accuracy, and scalability in Andes/Redshift
Present insights, study results, and methodology recommendations to senior leadership and cross-functional stakeholders
Write quality pillar narratives for quarterly publications and stakeholder newsletters

A day in the life

Monday: Review CBRS cluster refresh - identify sub-cluster movements, flag quality KPI anomalies, prep stakeholder insights. Tuesday: Triage Asana intakes, meet operators to answer benchmark and cluster placement questions.
Mid-week: Strategic alignment with stakeholders on metric logic, long-term vision, and network performance. Meet cross-BU stakeholders on benchmarking expansion needs for quality metrics.
Thursday: Deep methodology work - review site outliers per Quality Pillar KPI, discuss logic changes with regional stakeholders, assess network impact.
Friday: Document weekly quality benchmarking performance, update study progress, share best practices from top stations, field operator gap-closure questions.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

The WW Benchmarking & Standards team establishes the performance truth for Amazon's global last mile network - defining what "good" looks like across 1,000+ delivery stations through statistically validated benchmarks and engineering-grade standards. We set the rates that drive labor planning decisions, publish the WW Scorecard that holds stations accountable to peer-adjusted targets, and run multi-month benchmarking studies that convert underperformance into quantified improvement opportunities.

Our CBRS methodology clusters stations into statistically comparable peer groups, removing excuses and surfacing true operational gaps. We are expanding from retrospective measurement into predictive performance engineering - building risk engines, self-service analytics, and AI-powered tooling that tell operators not just where they stand, but what to do next. The team operates at the intersection of data science, program management, and field operations.

Basic Qualifications

5+ years of program or project management experience
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience using data and metrics to determine and drive improvements
Experience implementing repeatable processes and driving automation or standardization
5+ years of managing, analyzing and communicating results to senior leadership experience

Preferred Qualifications

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of general AI tools
Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
PMP certificate

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

USA, TX, Austin - 115,600.00 - 160,000.00 USD annually

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

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More about this job

Skills

Regulatory compliance
ACES
Google Analytics
Analytical skills
Program management
Amazon Redshift
Project management
Adult education
Forecasting
PMP
Recruitment
Mental health

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