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Staff Accountant
In Charge Electric
Austin, TX
- $55,000 to $70,000 USD / year
…across our markets. Our corporate team in Austin, TX supports operations across all locations and plays an important role in helping the company scale responsibly. We are a company that…
Added 5 mins ago
Assistant General Manager
Chipotle Mexican Grill
Manhattan, KS
…to grow into General Managers by assisting in the day-to-day operations of our restaurants. You’ll learn what it takes to run a strong business, hire and train great people, and deliver a…
Added 5 mins ago
Mechanical Scoping Manager
Kiewit
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Quality Coordinator
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…inspections, equipment and product validation, audit support, process standardization across functions, and corrective action development, tracking, and…
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Lead Field Service Technician
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Coding Operations Education Consultant WFH
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…Education Consultant, in collaboration with the Regional Coding Operations Manager, provides specific and global coding education based on the quality monitoring review findings and…
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M
Retail-Sales Manager Fulltime
Michaels
TOPEKA, KS
- Full-time
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General Manager, Licensed Cosmetologist
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San Francisco, CA · 551 Grant AveSan Francisco, CA
The Madison Reed Hair Color Bar Manager will establish the roadmap of success for their respective Hair Color Bar within Madison Reed's operational best practices and guidelines, work with…
Added 6 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Topeka, KS
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
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Clinical Trial Management Support, Late Phase Metabolic Studies
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Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 9 mins ago
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Accounts Payable Supervisor/Manager
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Honolulu, HI
- $75,000 to $89,000 USD / year
We are looking for an experienced Accounts Payable Supervisor/Manager to oversee payment operations and support accurate, timely financial processing in Honolulu, Hawaii. This position will…
Added 10 mins ago
UO
AdaCAD Community Manager
University of Colorado Denver
Boulder, CO
- $62,400 to $66,000 USD / year
We are hiring a community manager to grow a vibrant, active, and supportive community for people who engage weaving as a form of experimentation in their research and/or art practice.…
Added 15 mins ago
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Operations Helper - Entry Level 2026
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In this role, you start as an Operations Helper (entry level position) progressing into the Operator Apprentice Program (OAP) to become a Chemical Operator.
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Technology Sales Manager - Chattanooga, TN
Walden Security
Chattanooga, TN
Walden Security's Technology Sales Manager is a dynamic, fast-paced team of sales professionals at the front of our company's ongoing growth. By joining this team, our Sales team is…
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Supervisor Foodservice
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Chattanooga, TN
- $19.87 to $28.06 USD / hour
Every day you will foster a collaborative environment, identify opportunities for process improvement, and contribute to strategic planning to enhance efficiency, quality, and staff…
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ZC
Business System & Automation Manager
ZBiotics Company
Remote, United States
- $155,000 to $175,000 USD / year
You’ll initially report to the COO and execute projects across ZBiotics’ internal operations. Your success will be measured by your ability to positively impact the company, reduce internal…
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INFORMATICS LIAISON STAFF
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IT Informatics Liaison, IT Care Manager Support
Added 15 mins ago
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Quality Review Specialist, NA DSP Performance Ops Team
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Nashville, TN
The primary task of the Quality Specialist is to review the casework of Operations Specialists, ensuring that casework adheres to the standard operation procedure. The Quality Specialist…
Added 16 mins ago
Manager, SLS Performance Ops Quality & Training, Global SLS
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The DSP Performance Operations team is seeking an experienced and strategic Manager III, Operations Quality & Training to lead critical quality assurance and information-scaling functions.…
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Sr. Program Manager DA Eligibility, Worldwide DSP Performance
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The Sr. Program Manager, Eligibility is a cross-functionally strategic, analytical, and influential role responsible for leading the end-to-end eligibility and screenings program globally -…
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Recordkeeping Risk Manager, Worldwide Recordkeeping Team (WWRK)
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We are seeking an experienced Recordkeeping Risk Manager to join our Workplace Health and Safety Worldwide Recordkeeping Team. This leader will implement and develop programs to enable…
Added 16 mins ago
Sr Program Manager, Benefits , DSP, Value Added Services
Amazon
Nashville, TN
…Product and Strategy organization is seeking a Senior Program Manager to define and execute our global benefits strategy, supporting Amazon's rapidly expanding Last Mile delivery…
Added 16 mins ago
Medical Science Liaison, Oncology GU - Tennessee & Arkansas
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…partners, R&D, U.S. and Global Medical Affairs teams, Clinical Operations, and appropriate, role‑defined interactions with Sales and…

Amazon

Sr Program Manager, Benefits , DSP, Value Added Services

Nashville, TN, United States

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Description

Do you want to lead design of one of Amazon's last mile business programs? Do you thrive while working backwards from a customer problem statement and designing entirely new programs from the ground up? Are you looking for a role where you can have a highly visible international impact on the business? The Worldwide Delivery Service Partner (DSP) Product and Strategy organization is seeking a Senior Program Manager to define and execute our global benefits strategy, supporting Amazon's rapidly expanding Last Mile delivery capabilities.

At Amazon, we're working to be the most Customer-centric company on earth. The Worldwide DSP Product and Strategy team is constantly re-inventing the customer experience. We're doing so by building a world class last mile operation that raises the bar on customer expectations through a rapidly expanding global network of entrepreneur owned and operated small businesses (the DSP program). To enable the program to scale in a sustainable way, we're seeking an exceptional Senior Program Manager who will define the vision and strategy for our benefits product line - spanning 401(k) retirement plans, healthcare coverage, and benefits compliance - supporting a network of 3500+ individual entrepreneurs across 22 countries.

In this role, you will be responsible for building our global benefits strategy, ensuring we deliver high-quality, regionally-appropriate benefits programs that meet the diverse needs of our DSP partners and the DAs they employ. You'll develop innovative solutions for three critical areas: designing benefits offerings (401(k), healthcare, and related programs) that adapt to our expanding delivery modes and geographic presence, creating a centralized enrollment, eligibility, and plan-administration system, and establishing a cost-effective, efficient vendor-delivery model that can rapidly roll out new benefits programs and plan changes across our global network. This is a new and fast-growing space with unique challenges in scaling a tested model across highly variable regulatory environments. You will work with cross-functional teams to leverage best practices from various last mile channels, using diverse technology to ideate, design, and launch solutions that serve our DSP partners' evolving needs – from traditional vehicle delivery to innovative new transportation modes. The optimal fit for this role will be a candidate wanting to roll-up their sleeves, dive into complex benefits and compliance challenges, develop a path forward by working with multiple stakeholders, and convince senior management that their solution is the best one.

This will be a high visibility global role, meaning that the optimal candidate will be comfortable driving critical business decisions in fast paced, high pressure, and often ambiguous environments, and elevating critical one-way door decisions to senior leadership. A successful candidate will be customer focused, highly analytical, resourceful, a big thinker, a strong writer, and able to operate at all levels of the organization. Any background in employee benefits, 401(k)/retirement administration, healthcare plan management, benefits compliance, insurance, and/or experience in risk management and program management will be considered a plus. Our organization is based in the US, but we support global operations across Americas, EMEA, and APAC. Domestic and international travel will be required 10-20% of the time.

Key job responsibilities

Lead & deliver an innovative program strategy to drive step changes in DSP profitability and operating efficiency and eliminate DSP pain points within the DSP Benefits program

Manage the global Benefits roadmap across all DSP geographies

Own the operational performance and all metrics for DSP satisfaction and adoption for your program

Monitor the effectiveness of existing programs and vendors' services (401(k) administrators, healthcare carriers, and compliance partners), using utilization data, real-time vendor data and feedback from the global stakeholders

Build and monitor benefits forecasting including creating enrollment, eligibility, and cost projections as well as quarterly funding and contribution needs

Build & manage governance for WW vendor management and provide metrics on performance and effectiveness

Partner with finance to develop financial models, run financial reviews and manage the governance, approval process & reporting for budgeting and funding the product

Build and manage a global benefits compliance program (covering 401(k)/retirement regulations, healthcare mandates, and regional statutory requirements) and drive benefits adoption

Define and maintain global business and technical requirements for your program. Communicate both program and project plans through clear, precise and regular communication with all stakeholders.

Retrieve and analyze data and insights both locally and globally to solve business problems

Manage Vendor Relationships

Monitor project execution and ensure that the project delivery is appropriate for the level of quality and in line with its target date.

Basic Qualifications

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
Experience in complex problem solving, and working in a tight schedule environment
5+ years of driving process improvements experience
Experience in vendor management

Preferred Qualifications

Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of general AI tools
Experience working cross functionally with tech and non-tech teams
Knowledge of Healthcare, 401K or other Employee benefits

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, NY, New York - 127,200.00 - 185,000.00 USD annually

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

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