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Manager, Underwriting Services- Wholesale Property
Everest National Insurance Company
Warren, NJ · Atlanta, GA · Boston, MA · Chicago, IL
- $90,000 to $120,000 USD / year
Oversee quality assurance activities and audit responses, utilizing findings to identify development opportunities and strengthen process performance.
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Staff Engineer - Thermal Process
Corning
Corning, NY
…temperature processes across various businesses, ensuring efficiency, quality, and sustainability in production. This role will collaborate with cross-functional teams to support process…
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LS
Senior Manufacturing Accountant - RedGuard
LANGE Shared Services
Wichita, KS
- $70,000 to $87,000 USD / year
· Proven leadership in ERP systems, general ledger interfaces and report development.
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Director of Workforce Learning and Strategic Growth
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Des Moines, IA
The Director of Workforce Learning and Strategic Growth provides strategic leadership for Full Circle Recovery’s internal workforce learning, leadership development, organizational culture,…
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Senior Consultant Mining & Environmental Representative
AECOM
Remote, United States
- $80 to $119 USD / hour
This individual will collaborate with leadership, senior managers, program managers and project managers to develop practical and innovative engineering solutions for mining clients. The…
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Structural Engineer
AECOM
Atlanta, GA
- $110,000 to $150,000 USD / year
…resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career…
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Senior Consulting Mining Engineer
AECOM
Remote, United States
- $84,000 to $124,000 USD / year
…resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership…
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Structural Engineer
AECOM
New York, NY
- $110,000 to $150,000 USD / year
…resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career…
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Structural Engineer
AECOM
Pittsburgh, PA
- $110,000 to $150,000 USD / year
…resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career…
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Construction Surveillance Engineer
BB&E
Panama City, FL
…provide Environmental Consulting, Facilities Engineering, and Program/Project Management Services to the Federal and private…
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Experienced Gutter Installer
Brothers That Just Do Gutters - Ogden
West Bountiful, UT
- $20 to $30 USD / hour
…exactly what we offer! Our comprehensive Skills Ladder training program outlines your career trajectory, expectations, and the potential for raises right from the…
Added 1 min ago
Field Service Staff Manager
INNIO
GA
Direct management regarding to quality of work; profitability; target agreements; employee development; EHS and customer satisfaction.
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UH
Registered Nurse (RN) Acute Cardiology 4 West
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Charlottesville, VA
- $41.05 to $54.15 USD / hour
Benefit from strong leadership support and unit-based clinical champions focused on quality and innovation
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Exec Chef, Operations
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Miami, FL
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Senior Director - Construction
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Oklahoma City, OK
The Senior Director is expected to operate as a collaborative, hands-on executive who can balance strategic leadership with direct project and team support. This individual must be…
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Senior Director - Construction
Kaiva Corp
Washington, DC
The Senior Director is expected to operate as a collaborative, hands-on executive who can balance strategic leadership with direct project and team support. This individual must be…
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Senior Director - Construction
Kaiva Corp
St. George, UT
The Senior Director is expected to operate as a collaborative, hands-on executive who can balance strategic leadership with direct project and team support. This individual must be…
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US
Global Procurement Director - MRO Maintenance & Damage (Remote)
United States 2 Avis Budget Car Rental LLC
Remote, United States
- $180,000 to $220,000 USD / year
The Global Procurement Director - MRO Maintenance & Damage Automotive Parts will lead the development of the global sourcing and supplier strategy for Avis Budget Group’s spend across…
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TA
Program Supervisor
THE ARC OF THE OZARKS
Lees Summit, MO
- From $67,580 USD / year
The Program Supervisor functions as the Degreed Professional Manager (Missouri Comprehensive Waiver guidelines) with overall responsibility for the development, implementation,…
Added 3 mins ago
BT
Experienced Gutter Installer
Brothers That Just Do Gutters - Ogden
West Bountiful, UT
- $20 to $30 USD / hour
…exactly what we offer! Our comprehensive Skills Ladder training program outlines your career trajectory, expectations, and the potential for raises right from the…
Added 3 mins ago
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NeuroCare Sales Specialist - Shreveport, LA
Teva Pharmaceutical
Shreveport
- $88,000 to $160,000 USD / year
…the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future. Here, you will be part of a…
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Physical Therapist Assistant
Reliant Rehabilitation
Angola, IN
Continuing education, mentorship programs and clinical leadership development
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Director of Rehabilitation
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Quality Programs Manager
Excellus BCBS
Rochester, NY · Albany, NY · Binghamton, NY · Buffalo, NY · Dewitt, NY · Jamestown, NY · Utica, NY
…internal and external stakeholders in all matters related to program. The Program Manager provides leadership and direction to ensure the program submissions are delivered according to…

Amazon

Sr. Program Manager, Amazon Shipping, Amazon Shipping

Bellevue, WA, United States

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Job details

Experience: 6+ years of program or project management experience
Posting language: English
Posted: Mar 1, 2026

Original job description

Description

Amazon Shipping is seeking a strategic, results-driven Sr. Program Manager to lead support experience and quality improvement program. In this role, you will own end-to-end program management across complex, cross-functional initiatives spanning technology, operations, commercial, and program teams. You will define goals, hold stakeholders accountable to individual deliverables, and ensure all workstreams are aligned and progressing toward broader objectives.

The ideal candidate thrives in ambiguous environments, brings a detailed analytical mindset paired with a think-big attitude, and is a natural self-starter. You are an effective communicator and organizer who can manage multiple stakeholders simultaneously while keeping teams focused and on track.

Key job responsibilities

Build and own the customer experience and quality charter, driving strategic initiatives that deliver measurable improvements across support programs
Lead cross-functional program management across tech, product, operations, and commercial teams; define milestones, track progress, and hold stakeholders accountable to goals and individual deliverables
Design and launch new programs and review mechanisms that improve support quality and customer experience at scale
Build and maintain strong relationships with key stakeholders, ensuring alignment across internal partner teams
Lead and/or support development of product and operational requirements in close collaboration with engineering and operations teams
Author and lead high-judgment documents and business reviews presented to senior leadership, including MBRs, QBRs, and WW VP goal reviews, with clear commentary on program status, risks, and mitigations
Develop and maintain playbooks and process documentation to standardize and scale customer experience programs
Navigate ambiguity with confidence, structuring complex problems into clear, actionable plans while managing multiple workstreams simultaneously

About the team

Amazon Shipping is an industry leading shipping service provider (SSP) that offers better reliability and shipper/recipient experience at the right price point within every marketplace we operate. Over the last 25 years, Amazon has built a world-class operations with Amazon Fulfillment Network (AFN). Amazon Shipping has developed the technology, commercial expertise, and operational processes to externalize this network, reducing overall costs to Amazon through incremental density and monetizing our logistics capability. Our goal is to become customer obsessed and sustainable business, helping Amazon reduce its dependency on third-party SSPs and providing retailers with high quality shipping solutions.

Basic Qualifications

6+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Preferred Qualifications

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of database systems and SQL

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

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More about this job

Skills

Program management
Customer experience
Documentation
Logistics
Shipping Solutions
Project management
Adult education
Database management systems
SQL
Recruitment
Mental health

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