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Sr. Manager, GTM Strategy & Sales Packaging
Lyft
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Lyft Ads is looking for a Senior Manager of Sales Packaging & Go-to-Market Strategy to build and lead the function that turns ridership data, cultural moments, and product capabilities into…
Added 1 min ago
Account Manager/ Specialty Account Manager TAVNEOS - San Bernardino CA
Military Spouse Jobs & VetJobs
United States
Develop and execute a comprehensive territory business plan to achieve and exceed sales objectives, aligned with broader commercial and strategic account goals.
Added 1 min ago
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Director of Export & Compliance - 1015
Quantinuum
Broomfield, CO
- $175,000 to $235,000 USD / year
Oversee compliance program operational execution through the Compliance Project Manager, including training calendars, audit tracking, policy rollouts, and compliance reporting.
Added 6 mins ago
Transformation Delivery Project Manager - Associate Director
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Jersey City, NJ
The Project Manager – Associate Director is a senior delivery role within the Enterprise Transformation organization, accountable for the successful management of complex initiatives that…
Added 8 mins ago
Manager Programs 3
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Northrop Grumman Mission Systems' (NGMS) Secure Processing Operating Unit (OU) has an immediate opening for a Manager of Programs 3 located onsite in Linthicum, MD. This position will be…
Added 8 mins ago
Transportation Industry Growth Accelerator – Americas
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Lead account strategies and strategic sales initiatives across Americas.
Added 9 mins ago
Sourcing Co-Op Spring 2027
Emerson
Elyria, OH
…looking for a SUPPLY CHAIN CO-OP, that will be a part of a strategic sourcing team. In this role, you will participate in all facets of the strategic sourcing process. As a co-op, you are…
Added 13 mins ago
Safety Manager
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Raleigh, NC
The Safety Manager is responsible for developing, implementing, auditing, and enforcing the company’s Health and Safety programs, policies, and procedures in accordance with federal, state,…
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Small Business Navigator
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This position serves as the lead coordinator and project manager for Division of Planning and Permitting, overseeing planning, development review, zoning, permitting and inspection…
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Senior Account Executive, BioPharma
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Remote, United States
- $112,000 to $168,000 USD / year
…accounts. You’ll serve as the executive-level trusted advisor to strategic, multi-division clients, lead complex renewal and expansion programs, and help raise the standard for account…
Added 17 mins ago
REMOTE - Manager, HRIS
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The HRIS Manager, Performance Management Portfolio, will be responsible for managing the implementation, administration, support, and continuous improvement of Performance Management…
Added 18 mins ago
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(USA) Team Manager Developmental
Walmart
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- $70,500 to $95,000 USD / year
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added 18 mins ago
Senior Manager, HR Business Partner
CVS Health
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As an HR Business Partner Senior Manager, you will work closely with senior management within specific business units or regions to develop and implement predominately medium to long-term…
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Senior Manager, IT Solution Planning & Delivery (AMI 2.0 Program)
Southern California Edison
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Become a Senior Manager, IT Solution Planning & Delivery (AMI 2.0 Program) at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll lead a team in the…
Added 19 mins ago
Community Producer
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We are seeking a Community Manager who will both design programs that deepen engagement and personally interact with our global audience as the voice of Dhar Mann Studios. This hybrid role…
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Program Manager III
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F&B Product Development Mgr
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- $94,600 to $130,000 USD / year
This position reports to the Disneyland Resort F&B Sr. Manager, Novelty Development and will lead graphic and design initiatives to enhance experiential storytelling through the development…
Added 19 mins ago
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(USA) Team Manager Developmental
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- $70,500 to $95,000 USD / year
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Global Marketing Programs - Creative Propositions Lead
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The Creative Propositions Lead sits within the Global ECS Marketing Programs team and turns program concepts into compelling, commercially focused creative pitches that win investment and…
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Global Account Sales Manager
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Service Desk Manager
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Project Manager V, National Implant Registries
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The Project Manager V serves as the operational and strategic lead for multiple Medical Device Surveillance and Assessment implant registries and quality improvement initiatives. This…
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Assistant Professor of Teaching Position in Bioengineering
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…Teaching serve as thought leaders in teaching practice and lead innovation and research in teaching for Samueli Engineering, including the adaptation of teaching for the age of AI and…
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Operations Program Manager III - Radio Frequency Effects
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…scales, this role is designed to transition from Operations Program Manager to Strategic Operations Manager, reporting to the Space Systems Operations Product Line Director. This is a…
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Senior Lead Advanced Analytics & Program Management, Supply Chain Transformation
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We are seeking a highly experienced Senior Lead Program Manager to lead strategic digital transformation initiatives across Global Supply Chain and Operations. This role will drive…

Amazon

Sr. Program Manager, Amazon Shipping, Amazon Shipping

Bellevue, WA, United States

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Job details

Experience: 6+ years of program or project management experience
Posting language: English
Posted: Mar 1, 2026

Original job description

Description

Amazon Shipping is seeking a strategic, results-driven Sr. Program Manager to lead support experience and quality improvement program. In this role, you will own end-to-end program management across complex, cross-functional initiatives spanning technology, operations, commercial, and program teams. You will define goals, hold stakeholders accountable to individual deliverables, and ensure all workstreams are aligned and progressing toward broader objectives.

The ideal candidate thrives in ambiguous environments, brings a detailed analytical mindset paired with a think-big attitude, and is a natural self-starter. You are an effective communicator and organizer who can manage multiple stakeholders simultaneously while keeping teams focused and on track.

Key job responsibilities

Build and own the customer experience and quality charter, driving strategic initiatives that deliver measurable improvements across support programs
Lead cross-functional program management across tech, product, operations, and commercial teams; define milestones, track progress, and hold stakeholders accountable to goals and individual deliverables
Design and launch new programs and review mechanisms that improve support quality and customer experience at scale
Build and maintain strong relationships with key stakeholders, ensuring alignment across internal partner teams
Lead and/or support development of product and operational requirements in close collaboration with engineering and operations teams
Author and lead high-judgment documents and business reviews presented to senior leadership, including MBRs, QBRs, and WW VP goal reviews, with clear commentary on program status, risks, and mitigations
Develop and maintain playbooks and process documentation to standardize and scale customer experience programs
Navigate ambiguity with confidence, structuring complex problems into clear, actionable plans while managing multiple workstreams simultaneously

About the team

Amazon Shipping is an industry leading shipping service provider (SSP) that offers better reliability and shipper/recipient experience at the right price point within every marketplace we operate. Over the last 25 years, Amazon has built a world-class operations with Amazon Fulfillment Network (AFN). Amazon Shipping has developed the technology, commercial expertise, and operational processes to externalize this network, reducing overall costs to Amazon through incremental density and monetizing our logistics capability. Our goal is to become customer obsessed and sustainable business, helping Amazon reduce its dependency on third-party SSPs and providing retailers with high quality shipping solutions.

Basic Qualifications

6+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Preferred Qualifications

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of database systems and SQL

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

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More about this job

Skills

Program management
Customer experience
Documentation
Logistics
Shipping Solutions
Project management
Adult education
Database management systems
SQL
Recruitment
Mental health

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