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Entry Level Manager in Training
Acme Barricades
Davie, FL
The Manager in Training (MIT) role will work under the supervision of managers and executives within the Company. Their goal is to acquire all essential knowledge to become a well-rounded,…
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Manager, Account Executive
OpenTable
NY
The role of Manager, Account Executives leads a team of field sales professionals responsible for acquiring new restaurant partners and growing OpenTable's footprint within assigned…
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Part-Time Retail Store Cashier
RelaDyne
Midvale, UT
- Part-time
…friendly, efficient customer service while supporting daily store operations. This role is responsible for operating the register accurately, maintaining a clean and well-stocked store, and…
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Warehouse Operator
Glanbia
Gooding, ID
Oversee the efficient operations in the warehouse
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Retail Service Specialist
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United States
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Retail Service Specialist
O'Reilly Auto Enterprises, LLC
United States
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Retail Service Specialist
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United States
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also…
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Retail Service Specialist
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Retail Service Specialist
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United States
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DC Operations Manager
Ozark Automotive Distributors, Inc.
Distribution Center Selma, TX
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Retail Service Specialist
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Funeral Director
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Austin, TX
…accuracy, quality, and education; collaborates with peers or manager for assistance and guidance. Exhibits accountability for behaviors. Ensures compliance with local, state, and federal…
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Funeral Home and Cemetery General Manager
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El Paso, TX
Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
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Oil Change Assistant Manager - Shop#742 - 5705 W Adams Ave
Driven Brands Shared Services LLC
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Oil Change Assistant Manager - Shop#174 - 5723 Babcock Road
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Oil Change Assistant Manager - Shop#648 - 623 Garrison Avenue
Driven Brands Shared Services LLC
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Oil Change Assistant Manager - Shop#648 - 623 Garrison Avenue
Driven Brands Shared Services LLC
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Oil Change Assistant Manager - Shop#697 - 2090 U.S. 1
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Oil Change Assistant Manager - Shop#72 - 2021 Richmond Ave
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Oil Change Assistant Manager - Shop#668 - 3120 North Reynolds Road
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Oil Change Assistant Manager - Shop#489 - 6906 South 27th Street
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Oil Change Assistant Manager - Shop#140 - 4021 Mayfield Road
Driven Brands Shared Services LLC
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Oil Change Assistant Manager - Shop#641 - 4504 Highway 19
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Amazon

Sr. Program Manager, Amazon Shipping, Amazon Shipping

Bellevue, WA, United States

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Job details

Experience: 6+ years of program or project management experience
Posting language: English
Posted: Mar 1, 2026

Original job description

Description

Amazon Shipping is seeking a strategic, results-driven Sr. Program Manager to lead support experience and quality improvement program. In this role, you will own end-to-end program management across complex, cross-functional initiatives spanning technology, operations, commercial, and program teams. You will define goals, hold stakeholders accountable to individual deliverables, and ensure all workstreams are aligned and progressing toward broader objectives.

The ideal candidate thrives in ambiguous environments, brings a detailed analytical mindset paired with a think-big attitude, and is a natural self-starter. You are an effective communicator and organizer who can manage multiple stakeholders simultaneously while keeping teams focused and on track.

Key job responsibilities

Build and own the customer experience and quality charter, driving strategic initiatives that deliver measurable improvements across support programs
Lead cross-functional program management across tech, product, operations, and commercial teams; define milestones, track progress, and hold stakeholders accountable to goals and individual deliverables
Design and launch new programs and review mechanisms that improve support quality and customer experience at scale
Build and maintain strong relationships with key stakeholders, ensuring alignment across internal partner teams
Lead and/or support development of product and operational requirements in close collaboration with engineering and operations teams
Author and lead high-judgment documents and business reviews presented to senior leadership, including MBRs, QBRs, and WW VP goal reviews, with clear commentary on program status, risks, and mitigations
Develop and maintain playbooks and process documentation to standardize and scale customer experience programs
Navigate ambiguity with confidence, structuring complex problems into clear, actionable plans while managing multiple workstreams simultaneously

About the team

Amazon Shipping is an industry leading shipping service provider (SSP) that offers better reliability and shipper/recipient experience at the right price point within every marketplace we operate. Over the last 25 years, Amazon has built a world-class operations with Amazon Fulfillment Network (AFN). Amazon Shipping has developed the technology, commercial expertise, and operational processes to externalize this network, reducing overall costs to Amazon through incremental density and monetizing our logistics capability. Our goal is to become customer obsessed and sustainable business, helping Amazon reduce its dependency on third-party SSPs and providing retailers with high quality shipping solutions.

Basic Qualifications

6+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Preferred Qualifications

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of database systems and SQL

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

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More about this job

Skills

Program management
Customer experience
Documentation
Logistics
Shipping Solutions
Project management
Adult education
Database management systems
SQL
Recruitment
Mental health

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