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Added 4 mins ago
GP
CX Journey Research & Service Designer
Global Payment Holdi
Denver, CO
- $40,123 USD / year
4+ years of experience in customer experience, service design, UX research, product research, process improvement, insights, or a similar role.
Added 4 mins ago
Manager Preventative Medicine
GRMC Garrett Regional Medical Center
United States
…optimizes value. Works with leadership to continuously evaluate process, identify problems, and purpose process improvement…
Added 5 mins ago
Project Intelligence Specialist, Bidding
ConstructConnect
Cincinnati, OH · Atlanta, GA
Ability to work independently while staying aligned with a distributed team and manager.
Added 5 mins ago
Customer Experience Manager
ConstructConnect
Cincinnati, OH · Atlanta, GA
Leverage feedback for continuous improvement to the onboarding process
Added 5 mins ago
Sourcing Specialist - Manufacturing
Jeffersonville PV Cells Corporation
Jeffersonville, IN
· Identify process improvement opportunities in purchasing operations to increase efficiency and reduce procurement costs.
Added 7 mins ago
Quality Engineering Manager
Teva Pharmaceutical
Salt Lake City
Responsible for periodic trend analysis data compilation and reports, along with recommendations for improvement.
Added 9 mins ago
Senior Program Manager
Na Ali'i Consulting & Sales, LLC.
UNAVAILABLE
Nakupuna Companies is seeking a Senior Program Manager (PM) to lead a team supporting Deputy Portfolio Acquisition Executive – Shipyard Operations (DPAE – SO) Professional Support Services…
Added 9 mins ago
Supervisor, Operations QA
ConnectiveRx
Pittsburgh, PA
We’re not only committed to taking the pain out of the prescription process, but we’re also devoted to bringing the brightest minds together under one roof. We bring together diverse voices…
Added 11 mins ago
B&
Operations Manager
Birge & Held Group LLC
Mccordsville, IN
- $75,000 to $82,000 USD / year
The Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb…
Added 11 mins ago
Hospice Registered Nurse
Gentiva Hospice
Paragould, AR
What You'll Do as a Hospice RN / RN Case Manager:
Added 12 mins ago
Pediatric Nurse PICU Weekend program days or nights
CHS Children's Hospital and Health System, Inc.
Milwaukee, WI
…caring for patients and families which are acquired through a process of integrating education, experiential knowledge and evidence-based guidelines. Develops, implements and evaluates a…
Added 12 mins ago
Advanced Project Manager
Westinghouse Electric Company, LLC
Cranberry Township, NC
As a Principal Project Manager you will manage high-complexity projects with substantial financial, technical, and customer commitments. Direct multidisciplinary teams across departments…
Added 14 mins ago
Payroll and HR Operations Specialist
Enclave Companies, LLC
St Louis Park, MN · West Fargo, ND
Partner with the Senior Manager of HR Operations, HRIS Analyst, and HR Specialist on payroll and compliance-related process improvement initiatives
Added 14 mins ago
Proposal Manager
Raba Kistner Inc.
San Antonio, TX
Raba Kistner is seeking a detailed-oriented, dependable Proposal Manager to join our Marketing team in San Antonio, New Braunfels, Austin, Dallas, Houston, Corpus Christi, or McAllen, TX .…
Added 16 mins ago
FC
Small Business Navigator
Frederick County Government
Frederick, MD
- $91,314.33 to $155,234.36 USD / year
This position serves as the lead coordinator and project manager for Division of Planning and Permitting, overseeing planning, development review, zoning, permitting and inspection…
Added 17 mins ago
RI
QA Lab Tech NJ
Rockline Industries/Iatric
Montville, NJ
- From $20.5 USD / hour
Inspect raw materials, in-process products, and finished goods to ensure compliance with quality standards and specifications.
Added 18 mins ago
Automotive Retail Assistant Manager
Belle Tire
Southgate, MI
As an Assistant Manager at Belle Tire, you support the Store Manager in leading daily operations to achieve sales, profitability, and customer satisfaction goals. You play a key role in…
Added 18 mins ago
MANUFACTURING ENGINEER
Southern Fabricators
Polkton, NC
Certification in Six Sigma, Lean Manufacturing, or related process improvement methodologies is a plus.
Added 18 mins ago
Manager HR Compliance & M&A
REXEL
Dallas, TX
The Manager, HR Compliance and M&A will build and run Rexel USA's proactive, multi-state HR compliance program and support the HR side of acquisitions. This role turns federal, state and…
Added 18 mins ago
Collection Specialist
AJM Packaging Corp
Bloomfield Hills, MI
Research and process customer deductions to determine whether each is authorized. This may require coordinating with internal departments and customers and reviewing supporting…
Added 20 mins ago
A
Quality Systems Engineer
Actalent
Moorpark, CA
- $100,000 to $140,000 USD / year
We are seeking a Quality Systems & Process Improvement Engineer to enhance quality system effectiveness, optimize processes, and drive continuous improvement initiatives across the…
Added 20 mins ago
W
(USA) Operations Manager I-1
Walmart
PERRIS, CA
- $92,400 to $138,600 USD / year
Manages the development and improvement of new or existing operational tools reports and customerfacing functionality by providing direction and input on project business and functional…
Added 20 mins ago
REMOTE - Manager, HRIS
Ross Stores, Inc.
Dublin, CA
The HRIS Manager, Performance Management Portfolio, will be responsible for managing the implementation, administration, support, and continuous improvement of Performance Management…
Added 21 mins ago
Associate Analyst, HRIS
Ross Stores, Inc.
Dublin, CA
…content and system configurations, and helps drive continuous improvement of the learner experience. This position also participates in system enhancements, upgrades, learning technology…
Added 21 mins ago
Engineering Manager
Minth North America
Gadsden, AL
Automation Support – Diagnose faults involving PLCs, HMIs, sensors, variable frequency drives, servo systems and robots; make authorized adjustments and maintain program backups.

Amazon

Sr. Program Manager, Amazon Shipping, Amazon Shipping

Bellevue, WA, United States

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Job details

Experience: 6+ years of program or project management experience
Posting language: English
Posted: Mar 1, 2026

Original job description

Description

Amazon Shipping is seeking a strategic, results-driven Sr. Program Manager to lead support experience and quality improvement program. In this role, you will own end-to-end program management across complex, cross-functional initiatives spanning technology, operations, commercial, and program teams. You will define goals, hold stakeholders accountable to individual deliverables, and ensure all workstreams are aligned and progressing toward broader objectives.

The ideal candidate thrives in ambiguous environments, brings a detailed analytical mindset paired with a think-big attitude, and is a natural self-starter. You are an effective communicator and organizer who can manage multiple stakeholders simultaneously while keeping teams focused and on track.

Key job responsibilities

Build and own the customer experience and quality charter, driving strategic initiatives that deliver measurable improvements across support programs
Lead cross-functional program management across tech, product, operations, and commercial teams; define milestones, track progress, and hold stakeholders accountable to goals and individual deliverables
Design and launch new programs and review mechanisms that improve support quality and customer experience at scale
Build and maintain strong relationships with key stakeholders, ensuring alignment across internal partner teams
Lead and/or support development of product and operational requirements in close collaboration with engineering and operations teams
Author and lead high-judgment documents and business reviews presented to senior leadership, including MBRs, QBRs, and WW VP goal reviews, with clear commentary on program status, risks, and mitigations
Develop and maintain playbooks and process documentation to standardize and scale customer experience programs
Navigate ambiguity with confidence, structuring complex problems into clear, actionable plans while managing multiple workstreams simultaneously

About the team

Amazon Shipping is an industry leading shipping service provider (SSP) that offers better reliability and shipper/recipient experience at the right price point within every marketplace we operate. Over the last 25 years, Amazon has built a world-class operations with Amazon Fulfillment Network (AFN). Amazon Shipping has developed the technology, commercial expertise, and operational processes to externalize this network, reducing overall costs to Amazon through incremental density and monetizing our logistics capability. Our goal is to become customer obsessed and sustainable business, helping Amazon reduce its dependency on third-party SSPs and providing retailers with high quality shipping solutions.

Basic Qualifications

6+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Preferred Qualifications

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of database systems and SQL

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

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More about this job

Skills

Program management
Customer experience
Documentation
Logistics
Shipping Solutions
Project management
Adult education
Database management systems
SQL
Recruitment
Mental health

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