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Added 1 min ago
Sr. Manager, GTM Strategy & Sales Packaging
Lyft
San Francisco, CA · NY
Lead and manage the Lyft Ads Studio team, currently two creative strategists, a designer, and a program manager, setting priorities, workflow, and quality bar for the creative and GTM work…
Added 1 min ago
Account Manager/ Specialty Account Manager TAVNEOS - San Bernardino CA
Military Spouse Jobs & VetJobs
United States
Basic Qualifications (Account Manager – Level 4)
Added 1 min ago
Entry Level HVAC Project Manager
Engineered Cooling Services
Pelham, AL
…contractor serving Central and North Florida. We specialize in complex HVAC capital replacements, mechanical modernization, service projects, and large-scale mechanical construction…
Added 2 mins ago
Q
Director of Export & Compliance - 1015
Quantinuum
Broomfield, CO
- $175,000 to $235,000 USD / year
Oversee compliance program operational execution through the Compliance Project Manager, including training calendars, audit tracking, policy rollouts, and compliance reporting.
Added 2 mins ago
GP
CX Journey Research & Service Designer
Global Payment Holdi
Denver, CO
- $40,123 USD / year
…people along when the answer is not simple. If you like making complex things clearer, finding patterns in customer stories, and helping teams move from "we think this is the problem" to…
Added 4 mins ago
Construction Program Manager 5
Manpower Engineering
Pecos, TX
Our client, Construction Management is seeking a Construction Program Manager 5 to join their team. As a Construction Program Manager 5, you will be part of the Construction Program…
Added 4 mins ago
Quality Engineering Manager
Teva Pharmaceutical
Salt Lake City
Proactively works on problems of a complex scope where evaluation of contributing factors requires the analysis of situations or data and an in-depth knowledge and evaluation of various…
Added 5 mins ago
Tile Department Manager
Floor and Decor Outlets of America, Inc.
Wilmington, NC
Ability to perform in a high volume, highly complex location.
Added 5 mins ago
A
Assistant Project Manager
Actalent
Newtown, PA
- $30 to $45 USD / hour
Job Title: Assistant Project Manager Commercial & Higher Education ConstructionJob DescriptionThe Assistant Project Manager supports the planning, coordination, and execution of commercial…
Added 5 mins ago
CH
Pharmacy Technician
CVS Health
Montgomery, AL
- $16 to $24 USD / hour
As a new Pharmacy Technician, you are required to complete an extensive CVS Pharmacy Technician Training Program as well as satisfy all registration, licensing and certification…
Added 6 mins ago
Transformation Delivery Project Manager - Associate Director
DTCC Candidate Experience
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The Project Manager – Associate Director is a senior delivery role within the Enterprise Transformation organization, accountable for the successful management of complex initiatives that…
Added 7 mins ago
Supervisor, Operations QA
ConnectiveRx
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…part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the…
Added 9 mins ago
Sr. Principal System Engineer - USAF IFC Manager
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…reduce integration risk and enable predictable, high-quality program execution. You will be working across the entire spectrum of the Systems Engineering V-Model, and will support SE…
Added 9 mins ago
Principal Water/Wastewater Engineer
Arcadis
Sewickley, PA · Pittsburgh, PA
…many curious minds, together we can solve the world’s most complex challenges and deliver more impact…
Added 9 mins ago
Transportation Industry Growth Accelerator – Americas
Arcadis
Irvine, CA
…many curious minds, together we can solve the world’s most complex challenges and deliver more impact…
Added 9 mins ago
CC
General Manager
Community Choice Financial Family of Brands
Decatur, GA
- $19.25 USD / hour
As a General Manager (GM), you’ll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store’s success, you’ll manage daily…
Added 9 mins ago
CC
General Manager
Community Choice Financial Family of Brands
Norcross, GA
- $19.25 USD / hour
As a General Manager (GM), you’ll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store’s success, you’ll manage daily…
Added 9 mins ago
Pediatric Nurse PICU Weekend program days or nights
CHS Children's Hospital and Health System, Inc.
Milwaukee, WI
…unit/area and division of nursing goals. Works with patient care manager to identify possible areas for operational and capital budgeting considerations. Education: - Associate's Degree ADN…
Added 9 mins ago
Sourcing Co-Op Spring 2027
Emerson
Elyria, OH
Supplier Delivery Get Well Program – create open order documents for the weekly meetings and run the Get Well meetings with the suppliers over time.
Added 10 mins ago
Vegetation Program Manager - Central Coast
Pacific Gas And Electric Company
San Luis Obispo, CA
The Vegetation Program Manager oversees Vegetation Management operations, ensuring electric system safety, reliability and regulatory compliance with state and federal rules. The incumbent…
Added 10 mins ago
Advanced Project Manager
Westinghouse Electric Company, LLC
Cranberry Township, NC
As a Principal Project Manager you will manage high-complexity projects with substantial financial, technical, and customer commitments. Direct multidisciplinary teams across departments…
Added 10 mins ago
CC
General Manager
Community Choice Financial Family of Brands
Decatur, GA
- $19.25 USD / hour
As a General Manager (GM), you’ll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store’s success, you’ll manage daily…
Added 10 mins ago
SAP Analyst
Magna Steyr USA Inc.
Mesa, AZ
· Coordinate complex technical issues with corporate/global SAP teams and other IT support resources.
Added 11 mins ago
Design Integration Manager
Samet Corporation
Greensboro, NC · Charlotte, NC · Raleigh, NC
As Design Integration Manager, you’re the link between what’s drawn and what gets built. You’ll work with architects, engineers, consultants, clients, and our construction teams to turn…
Added 12 mins ago
Superintendent
DAVIS
Rockville, MD
Maintains positive relationships with owners, vendors, architects, engineers, and consultants property manager, building engineer, owner's rep or development manager; addresses concerns…

Amazon

Sr. Program Manager, Amazon Shipping, Amazon Shipping

Bellevue, WA, United States

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Job details

Experience: 6+ years of program or project management experience
Posting language: English
Posted: Mar 1, 2026

Original job description

Description

Amazon Shipping is seeking a strategic, results-driven Sr. Program Manager to lead support experience and quality improvement program. In this role, you will own end-to-end program management across complex, cross-functional initiatives spanning technology, operations, commercial, and program teams. You will define goals, hold stakeholders accountable to individual deliverables, and ensure all workstreams are aligned and progressing toward broader objectives.

The ideal candidate thrives in ambiguous environments, brings a detailed analytical mindset paired with a think-big attitude, and is a natural self-starter. You are an effective communicator and organizer who can manage multiple stakeholders simultaneously while keeping teams focused and on track.

Key job responsibilities

Build and own the customer experience and quality charter, driving strategic initiatives that deliver measurable improvements across support programs
Lead cross-functional program management across tech, product, operations, and commercial teams; define milestones, track progress, and hold stakeholders accountable to goals and individual deliverables
Design and launch new programs and review mechanisms that improve support quality and customer experience at scale
Build and maintain strong relationships with key stakeholders, ensuring alignment across internal partner teams
Lead and/or support development of product and operational requirements in close collaboration with engineering and operations teams
Author and lead high-judgment documents and business reviews presented to senior leadership, including MBRs, QBRs, and WW VP goal reviews, with clear commentary on program status, risks, and mitigations
Develop and maintain playbooks and process documentation to standardize and scale customer experience programs
Navigate ambiguity with confidence, structuring complex problems into clear, actionable plans while managing multiple workstreams simultaneously

About the team

Amazon Shipping is an industry leading shipping service provider (SSP) that offers better reliability and shipper/recipient experience at the right price point within every marketplace we operate. Over the last 25 years, Amazon has built a world-class operations with Amazon Fulfillment Network (AFN). Amazon Shipping has developed the technology, commercial expertise, and operational processes to externalize this network, reducing overall costs to Amazon through incremental density and monetizing our logistics capability. Our goal is to become customer obsessed and sustainable business, helping Amazon reduce its dependency on third-party SSPs and providing retailers with high quality shipping solutions.

Basic Qualifications

6+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Preferred Qualifications

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of database systems and SQL

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

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More about this job

Skills

Program management
Customer experience
Documentation
Logistics
Shipping Solutions
Project management
Adult education
Database management systems
SQL
Recruitment
Mental health

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