Jobs in the United States

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Wireless Retail Sales Associate - W1970
OSL Retail Services Inc
HUDSON, MA
- $20 USD / hour
Benefit from sales incentives, career development opportunities, and an employee referral program.
Added 24 mins ago
Onsite Medical Representative
Amazon.com Services LLC
Jeffersonville, IN
…environments to proactively manage the health and wellbeing of our workforce. To support these goals, Amazon is seeking an experienced and dynamic Onsite Medical Representative (OMR) to…
Added 24 mins ago
Lead Engineer, IT Compliance, Data Integrity
Bristol Myers Squibb
Bothell, WA
Develop and implement training strategies, competency frameworks, and learning programs that support compliance, technology adoption, and workforce development.
Added 25 mins ago
Senior Program Manager, In-Market Testing & Insights
Meta
Bellevue, WA
As an International Testing Programs program manager, you will lead in-market testing and insights across Meta's international markets - coordinating in-country validation of product…
Added 25 mins ago
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Data Center Environmental Permitting Program Manager 5
ManpowerGroup
Redmond, WA
- $83 to $88 USD / hour
Our client, a technology organization, is seeking a Data Center Environmental Permitting Program Manager to join their team. As a Data Center Environmental Permitting Program Manager, you…
Added 25 mins ago
Sr. Program Manager, Amazon Customer Service Network Solutions
Amazon
Seattle, WA
…Service (CS) network operates - and we're looking for a Senior Program Manager who will help shape what it feels like to work here. This is a role for someone who wants to build the…
Added 25 mins ago
Sr. Program Manager, Demand Planning, Whole Foods Market Merchant Capabilities Team
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Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting…
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Operations Manager II, Ambulatory
Kaiser Permanente
Seattle, WA
PRIMARY CARE - OPERATIONS MANAGER II, AMBULATORY - SEATTLE WA **
Added 25 mins ago
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Associate Manager, Inland World Travel Retail
The Hershey Company
Miami, FL
- $85,040 to $106,300 USD / year
…partnership with Milton Hershey School, where we invest in education, workforce readiness, and hands on engagement to help students succeed beyond the classroom. Supported by strategic…
Added 27 mins ago
Human Resources Director
Altera Health and Rehabilitation Center
Fairhope, AL
Partner with department leaders to identify staffing needs and support workforce planning.
Added 27 mins ago
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Departmental Manager 14 - Office of Child Support
State of Michigan
Lansing, MI
- $36.34 to $54.19 USD / hour
The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring…
Added 28 mins ago
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H&M Store Manager - Fayette Mall
H&M Group
Lexington, KY
- $64,300 to $77,480 USD / year
As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store…
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Information Technology Manager II - Application Development & Services
State of Utah Office of the Governor
West Jordan, UT
- $45.84 to $84.97 USD / hour
…Services (DTS) is seeking an innovative Information Technology Manager to lead high-performing engineering teams, modernize application portfolios, and deliver secure, high-impact…
Added 29 mins ago
Construction Engineer
Wagman, Inc.
Crystal City, VA, VA
…Bridge Project in Washington DC and will report to the Project Manager. The candidate will work alongside Project Managers, Superintendents and our engineering team to support project…
Added 29 mins ago
Commercial Portfolio Manager - AVP
Associated Bank, NA
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As a Portfolio Manager, AVP, you will support Middle Market and Corporate Banking relationships through underwriting, credit oversight, and portfolio management. This role focuses on…
Added 32 mins ago
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Case Manager, Austin 147
CAMBA
Bronx, NY
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Senior Program Manager, Operations (Wastewater)
Massachusetts Water Resources Authority
Chelsea, MA
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Program Manager 2 - Palmdale CA
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Suwanee, GA
Comprehensive medical, dental and disability benefits programs
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Added 42 mins ago
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Senior Business Continuity Specialist
Metropolitan Council
St Paul, MN
- $46.4 to $75.3 USD / hour
Work with the Manager of the Business Continuity Program to implement, coordinate, and manage all aspects of the Program.
Added 43 mins ago
Procurement & Facilities Manager
VERITA TELECOMMUNICATIONS
Northville, MI
The Procurement & Facilities Manager is responsible for overseeing leased facilities, supporting procurement operations, managing vendor relationships, and administering company PPE and…
Added 44 mins ago
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Acute Care RN-Medical Surgical Registered Nurse
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Silvis, IL
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Coordinates implementation of plan of care with the Case Manager, Social Worker and other health care disciplines.

Amazon

Sr. Program Manager, Amazon Customer Service Network Solutions

Seattle, WA, United States

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Job details

Experience: 5+ years of program or project management experience
Posting language: English
Posted: Sep 8, 2026

Original job description

Description

Network Solutions is at the center of how Amazon's Customer Service (CS) network operates - and we're looking for a Senior Program Manager who will help shape what it feels like to work here. This is a role for someone who wants to build the programs, mechanisms, and culture that make a high-performing organization thrive.

As a Senior Program Manager on the Business Planning and Org Excellence team for Network Solutions, you'll own the strategy for employee engagement, change management, and the adoption of new tools and ways of working across Network Solutions. You'll also partner with HR Business Partners on organizational health and talent development initiatives. You won't inherit a set playbook - you'll assess the current state, identify the highest-impact opportunities, and build what's needed to make Network Solutions the best place to work.

Successful candidates will have experience driving people-focused programs, possess data and situational analysis skills, and earn trust with their customers. They can anticipate organizational needs, set a vision, and gain buy-in from senior leaders. They are comfortable in ambiguous spaces, willing to build from scratch, and obsessed with creating scalable mechanisms and driving continuous improvement.

Key job responsibilities

Define the strategy for employee engagement and build the mechanisms that make Network Solutions a place where people do their best work
Lead change management efforts across the organization, helping teams navigate new processes, structures, and ways of working
Drive adoption of new tools and technologies, including AI, through programming, enablement, and communication strategies
Build scalable mechanisms that strengthen how the organization operates - from feedback loops and communication cadences to recognition and onboarding
Partner with HR Business Partners and senior leaders on organizational health and talent development initiatives
Define and track metrics to measure program effectiveness; own reporting for relevant business reviews

About the team

Network Solutions is responsible for orchestrating both human Customer Service Associates (CSAs) and AI agents as a single intelligent system. We own demand forecasting, network planning, routing and matching, real-time observability, and the end-to-end customer journey from entry through resolution.

The Business Planning and Org Excellence team's vision is to make Network Solutions thrive. Our mission is to unlock the organization's potential by enabling the strategy, operations, and organizational health that allow Network Solutions to perform at its best.

Basic Qualifications

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of general AI tools
Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually

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More about this job

Skills

Customer service
Change management
Communication skills
Reporting
Forecasting
Project management
Adult education
Recruitment
Mental health

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