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Added 3 days ago
Senior Customer Solutions Manager , Strategic Accounts
Amazon
Seattle, WA
As an Amazon Web Services (AWS) Senior Customer Solutions Manager, you will be responsible for helping guide technically advanced initiatives across Amazon. This individual contributor role…
Added 3 days ago
Sr. Program Manager, Amazon Customer Service Network Solutions
Amazon
Seattle, WA
As a Senior Program Manager on the Business Planning and Org Excellence team for Network Solutions, you'll own the strategy for employee engagement, change management, and the adoption of…
Added 3 days ago
Senior Product Manager Tech, PV Partner Experience
Amazon
SEATTLE, WA
Experience in project management methodologies, business analysis, or process improvement
Added 3 days ago
Senior Technical Program Manager, WW Amazon Stores Finance (ASF) Technology
Amazon
Seattle, WA · Bellevue, WA
…customer-focused, analytically and technically skilled Sr. Technical Program Manager to own and drive program solutions for the Stores Finance organization. This role requires an AI-native…
Added 3 days ago
Sr. Global Category Manager - Interconnects, Electromechanical Strategic Sourcing Team
Amazon
Seattle, WA
…Value Analysis and Value Engineering (VAVE) and DFx (Design for Excellence) exercises with suppliers, development and manufacturing engineering teams, provide independent technical feedback…
Added 3 days ago
Senior Technical Program Manager, Network Engineering
Amazon
Seattle, WA
Network Engineering is seeking a Technical Program Manager (TPM) to help us continue to build the largest network in the world. This role offers endless opportunities to work on latest…
Added 3 days ago
Senior Product Manager Tech, PV Partner Experience
Amazon
SEATTLE, WA
Experience in project management methodologies, business analysis, or process improvement
Added 3 days ago
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Clinical Program Management
Actalent
Seattle, WA
- $70 to $90 USD / hour
Job Title: Senior Manager, Program ManagementJob Description
Added 3 days ago
Customer Solutions Manager , AWSI
Amazon
Seattle, WA
We are seeking a Customer Solutions Manager (CSM) to join our global Strategic Industries team. In this new, highly visible role, you will be responsible for helping guide AWS customers…
Added 3 days ago
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Business Unit Sales Coordinator
CBRE
Seattle, WA
- $68,500 to $85,000 USD / year
The main feature of this role is to provide sales support to the Pacific Northwest Business Unit. It is an integral multifunctional role in the Business Unit and works closely with the…
Added 3 days ago
Business Development Representative, Product Support
Western States
Idaho Falls, ID
Use the strategic account planning process to align our business with our customers. Participates in the strategic account planning process either as a team leader or team member.
Added 3 days ago
Events Team Member- Gulfport Sportsplex
The Sports Facilities Companies
Gulfport, MS
REPORTS TO: BUSINESS DEVELOPMENT & EVENT MANAGER
Added 3 days ago
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General Manager, MarketStreet Lynnfield
WS Development
Lynnfield, MA
- $140,000 to $150,000 USD / year
The General Manager (GM) has overall responsibility for the success and excellence of MarketStreet and is relentlessly focused on customer, tenant, and client experience while always…
Added 3 days ago
Inventory Control Coordinator
TriMark USA
Rogers, MN
…foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that…
Added 3 days ago
Operations Group Manager - Payments
U.S. Bank National Association
Cincinnati, OH · Atlanta, GA · Charlotte, NC · Saint Paul, MN
The Operations Group Manager, Payments Operations is a senior executive leadership role responsible for defining and executing the strategic direction and operational transformation of a…
Added 3 days ago
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Senior Compensation Analyst
Payscale
Remote, United States
- $93,000 to $139,800 USD / year
Payscale is the pioneer of compensation intelligence, helping organizations make smarter pay decisions that drive business performance. For more than 20 years, Payscale has combined trusted…
Added 3 days ago
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CA Pharmacy Manager - Store 09737
CVS Health
Goleta, CA
- $70 to $91 USD / hour
As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and…
Added 3 days ago
Trailer/PM Mechanic
Republic Services
Harvey, IL
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician B performs repair and maintenance work on diesel…
Added 3 days ago
MH
Manager, Healthcare Services
Molina Healthcare
Illinois City, IL
- $76,757 to $149,676 USD / year
Assists in implementing care management, utilization management, behavioral health, care transitions, LTSS and other program activities in accordance with regulatory, contract standards and…
Added 3 days ago
Merrill Financial Solutions Advisor (Partially Licensed) - Chicago North Market
Bank of America
Highland Park, IL
…of flexibility based on role-specific responsibilities and business…
Added 3 days ago
Associate Director, Microbiology
BD (Becton, Dickinson and Company)
Vernon Hills, IL
…and new product development portfolios. The role translates business, customer, clinical, regulatory, and manufacturing needs into executable scientific strategies; influences…
Added 3 days ago
RFD_Project Cost Estimator
PCI Pharma Services
Rockford, IL
At PCI, we have an uncompromising focus on providing quality and operational excellence and providing the industry leading customer experience. Our people make all of this happen, so…
Added 3 days ago
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Manager, Provider Data Management
Centene Corporation
Springfield, IL
- $70,100 to $126,200 USD / year
Position Purpose: Within the Illinois Health Plan, the Provider Data Manager leads inventory, quality, production, and employee development while ensuring accountability, operational…
Added 3 days ago
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Renewal Specialist
Aston Carter
Chicago, IL
- $23 to $26 USD / hour
The Renewal Support Specialist is responsible for supporting the renewal process by quoting transactional renewals and collaborating with sales teams to ensure timely and accurate renewal…
Added 3 days ago
C
Facilities Manager, on-site
CBRE
Chicago, IL
- $90,000 to $95,000 USD / year
As a CBRE Facilities Manager, you'll support a client inthe financial services sector, serving as the primary facilities partner for awealth management portfolio of approximately 180…

Amazon

Sr. Program Manager, Amazon Customer Service Network Solutions

Seattle, WA, United States

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Job details

Experience: 5+ years of program or project management experience
Posting language: English
Posted: Sep 8, 2026

Original job description

Description

Network Solutions is at the center of how Amazon's Customer Service (CS) network operates - and we're looking for a Senior Program Manager who will help shape what it feels like to work here. This is a role for someone who wants to build the programs, mechanisms, and culture that make a high-performing organization thrive.

As a Senior Program Manager on the Business Planning and Org Excellence team for Network Solutions, you'll own the strategy for employee engagement, change management, and the adoption of new tools and ways of working across Network Solutions. You'll also partner with HR Business Partners on organizational health and talent development initiatives. You won't inherit a set playbook - you'll assess the current state, identify the highest-impact opportunities, and build what's needed to make Network Solutions the best place to work.

Successful candidates will have experience driving people-focused programs, possess data and situational analysis skills, and earn trust with their customers. They can anticipate organizational needs, set a vision, and gain buy-in from senior leaders. They are comfortable in ambiguous spaces, willing to build from scratch, and obsessed with creating scalable mechanisms and driving continuous improvement.

Key job responsibilities

Define the strategy for employee engagement and build the mechanisms that make Network Solutions a place where people do their best work
Lead change management efforts across the organization, helping teams navigate new processes, structures, and ways of working
Drive adoption of new tools and technologies, including AI, through programming, enablement, and communication strategies
Build scalable mechanisms that strengthen how the organization operates - from feedback loops and communication cadences to recognition and onboarding
Partner with HR Business Partners and senior leaders on organizational health and talent development initiatives
Define and track metrics to measure program effectiveness; own reporting for relevant business reviews

About the team

Network Solutions is responsible for orchestrating both human Customer Service Associates (CSAs) and AI agents as a single intelligent system. We own demand forecasting, network planning, routing and matching, real-time observability, and the end-to-end customer journey from entry through resolution.

The Business Planning and Org Excellence team's vision is to make Network Solutions thrive. Our mission is to unlock the organization's potential by enabling the strategy, operations, and organizational health that allow Network Solutions to perform at its best.

Basic Qualifications

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of general AI tools
Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually

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More about this job

Skills

Customer service
Change management
Communication skills
Reporting
Forecasting
Project management
Adult education
Recruitment
Mental health

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