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Added 1 min ago
Clinical Studies Engineer II - Cardiac Rhythm Management (CRM)
BIOTRONIK
United States
BIOTRONIK is seeking an experienced Clinical Studies Engineer II with Cardiac Rhythm Management (CRM) and medical-device clinical research experience to support clinical investigations…
Added 6 mins ago
VP of Media Operations
Onescreen
Chicago, IL · Boston, MA · New York, NY
…promised, on time, on budget, and at margin. As the operational partner to New Business and Client Development, this role gives New Business the confidence it needs to close deals, and…
Added 10 mins ago
Oracle ERP Techno-Functional Analyst
Arrow Electronics
Millcreek, UT
…strong collaboration, knowledge‑sharing, and a willingness to partner across teams to solve problems…
Added 10 mins ago
Sentinel Guidance System Integration Restructure Program Manager 3
Northrop Grumman
Roy, UT
Direct and manage a cross-functional team to plan, coordinate, and execute IIR4 and IBR, including readiness, artifact development, action closure, and executive briefings.
Added 10 mins ago
Construction Project Manager
JONES LANG LASALLE AMERICAS INC
PROVO, UT
Added 10 mins ago
T
Global Mobility Specialist
TEKsystems
Salt Lake City, UT
- $34 to $54 USD / hour
Partner with external immigration providers to initiate, monitor, and progress visa applications and related supporting documentation.
Added 10 mins ago
T
Global Mobility Specialist
TEKsystems
Salt Lake City, UT
- $34 to $54 USD / hour
Partner with external immigration providers to initiate, monitor, and progress visa applications and related supporting documentation.
Added 10 mins ago
Director, Clinical Pharmacology
RETROPHIN, INC.
SALT LAKE CITY, UT
…Summary: The Director, Clinical Pharmacology will lead the design, development, and execution of clinical pharmacology strategies across Travere's clinical programs. This role will shape…
Added 10 mins ago
Associate, Webcast Marketing
KPMG LLP
SALT LAKE CITY, UT
Added 10 mins ago
Project Engineer
INNOVA SOLUTIONS INC
SALT LAKE CITY, UT
Added 10 mins ago
Manager, Records and Information Governance (RIG)
KPMG LLP
SALT LAKE CITY, UT
Added 10 mins ago
Sr. Project and Continuous Improvement Engineer
HEXCEL CORPORATION
SALT LAKE CITY, UT
With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advanced composite materials,…
Added 10 mins ago
Director, Digital Desk
KPMG LLP
SALT LAKE CITY, UT
Added 14 mins ago
Retail Assistant Manager (Assistant Brand Experience Leader)-TRINITY VALLEY SHOPPING CENT
Bath & Body Works
Carrollton, TX
Career Development | Fun Stores | Free Product | 40% Discount
Added 17 mins ago
DevSecOps Engineer
Steampunk
McLean, VA
Partner with development and operations teams to facilitate practical automation solutions and custom modules. Troubleshoot automation issues and when required, engage the resources to find…
Added 17 mins ago
DevSecOps Engineer
Steampunk
McLean, VA
Partner with development and operations teams to facilitate practical automation solutions and custom modules. Troubleshoot automation issues and when required, engage the resources to find…
Added 25 mins ago
Commercial Credit Operations Manager
Credit Union West
Glendale, AZ
…access coordination, workflow configuration support, queue management, template maintenance, system testing, issue escalation, vendor or internal partner coordination, reporting support,…
Added 26 mins ago
Food & Beverage Manager
Glenmoor Country Club (Colorado)
Cherry Hills Village, CO
Partner with Culinary and leadership teams on menu rollouts, staff education, and service execution
Added 26 mins ago
Desktop Support Engineer
HealthVerity
Philadelphia, PA
…Windows 10/11 imaging, configuration, patching, and lifecycle management using tools such as SCCM, MDT, or Microsoft…
Added 32 mins ago
VP of Sales and Marketing HomeHealth
PruittHealth
NORCROSS, GA
Partner with regional admissions directors, sales leaders, community relations representatives, operations, and clinical leadership to improve territory performance, referral conversion,…
Added 32 mins ago
CC
Wireless Retail Sales Specialist - Alpharetta, GA
Consumer Cellular
Alpharetta, GA
- $19 to $20 USD / hour
…than ever before. That growth means opportunity for leadership development, skill-building, and career…
Added 32 mins ago
HR Operations Analyst Sr - E3
Lockheed Martin
Marietta, GA
Human Resources Business Partner or HR functional Experience in at least on of the following areas: Talent Acquisition, HR Operations, Total Rewards, Organizational Development, or Labor…
Added 33 mins ago
AE
Campus Graduate Masters Summer Internship Program - 2027 AI Engineer, Enterprise Technology Services- Atlanta, GA
American Express
Atlanta, GA
- $24.05 to $63 USD / hour
…experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and…
Added 33 mins ago
API Solution Architect – Node JS
Concentrix
Atlanta, GA
Establish and promote Open API Specification (OAS)-first development workflows, standards, and governance across NestJS, Fastify, Express, Lambda, and serverless architectures.
Added 33 mins ago
Infrastructure Delivery Manager (Night Shift), Infrastructure Del
Amazon
ATLANTA, GA · Lithia Springs, GA
…data centers. We are currently expanding our infrastructure management team within Amazon Web Services and are looking for a proven technology manager with experience in people management,…

Amazon

Sr. Product Manager Tech - ES, Amazon Connect

Seattle, WA, United States

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Job details

Posting language: English
Posted: Sep 22, 2026

Original job description

Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch Amazon Connect has become an AI leader transforming how organizations of all types interact with their customers.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems while designing beautiful simple user experiences. We are looking for a passionate talented and experienced Senior Product Manager - Technical External Services to join us to lead the strategy and roadmap for communication channels in Amazon Connect. The position is a rare opportunity to join a fast-growing business and help shape the technology and product as we grow. You will play a crucial role in developing the next generation of AWS application services and have the opportunity to design and deliver high-scale resilient systems while maintaining a constant customer focus. This team is a great fit for you if:

You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal.
You are sensitive to customer needs and interested in working on a service that will be used directly and indirectly by millions of customers and has a meaningful impact to their functions and interactions.
You'd like to be directly responsible for solving real customer problems.
You are a passionate learner and are motivated to take on new challenges.
You want to have fun surround yourself with a highly talented team that likes to solve complex problems but also enjoys work-life balance.

Key job responsibilities

Own the product roadmap and end-to-end delivery for specific RTC features and capabilities (e.g.
turnkey RTC apps like voicemail co-browse screen recording; or agentic foundations like unified TTS bidirectional streaming or multilingual analytics) Define product strategy and pricing for your owned area writing clear BRDs/PRDs with well-defined customer use cases acceptance criteria and success metrics that engineering teams can execute against Work backwards from customer needs - analyze support tickets customer escalations usage data and direct customer feedback to identify the highest-impact feature gaps and prioritize accordingly Partner deeply with engineering to understand technical constraints make informed trade-offs between scope quality and speed and ensure on-time delivery of high-quality features at scale Drive feature launches end-to-end - from requirements through design development testing and GA launch - including writing launch announcements and enabling GTM teams Coordinate cross-team dependencies with partner teams across Amazon Connect (e.g.
Contact Management Flows Contact Lens Telecom) to ensure seamless integration of RTC capabilities Engage directly with enterprise customers to understand migration blockers validate product direction and close feature gaps that unblock adoption and revenue growth Define and monitor success metrics conduct post-launch analysis and iterate rapidly to improve feature adoption and customer satisfaction Contribute to the team's strategic planning processes (OP1/OP2) with data-driven proposals for new investments and resource allocation

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

5+ years of technical product management with internet business experience
5+ years of working as a Technical Product Manager experience
3+ years of technical (software development, network development, IT, other related) experience
7+ years of full product life cycle experience
5+ years of P&L management and pricing experience
5+ years of creating written docs for development of new products experience
5+ years of enterprise security product experience
5+ years of product management in the cloud computing technology space experience
Bachelor's degree in computer science, engineering, math, finance, or economics
Experience in taking a product from conception & definition phase through engineering design and taking it to market
Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)

Preferred Qualifications

Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience working within teams delivering software products and features using agile methodologies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 152,200.00 - 205,900.00 USD annually

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