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Added 27 mins ago
O
DevSecOps Engineer (Kubernetes, CI/CD)
OpenDataJobs
Washington, DC
- $120,000 to $140,000 USD / year
…lifecycle - from strategy and governance through architecture, engineering, analytics, AI, visualization, and training - for clients including the SEC, PCAOB, DDOT, and…
Added 27 mins ago
Senior Project Engineer
Scout Clean Energy
Boulder, CO
…wind, solar and energy storage projects. You will support the Engineering & Preconstruction team’s scope of work for all projects from early development through to notice to proceed (aka…
Added 27 mins ago
VDC Manager
Consigli Construction
Hartford, CT
A bachelor’s degree in engineering, architecture, or relevant field.
Added 27 mins ago
Senior Digital Marketing Manager
DataVisor
Mountain View, CA
Our award-winning software platform is powered by a team of world-class experts in big data, machine learning, security, and scalable infrastructure. Our culture is open, positive,…
Added 1 hour ago
Senior People Operations Manager
PhysicsX
NY
…accelerate hardware innovation by overhauling what industrial engineering and manufacturing look like today. PhysicsX is building a new simulation software stack to deliver deep physics AI…
Added 1 hour ago
Project Manager - Solid Waste
SCS Engineers
Madison, WI
We are seeking a Project Manager to help us support and expand our solid waste and environmental engineering practice. You will lead engineering, environmental, and consulting projects in…
Added 1 hour ago
TI
Engineering Manager, Robotics Software
Tutor Intelligence
Watertown, MA
- $190,000 to $300,000 USD / year
Tutor writes the software that runs its robots, the cloud that coordinates them, the tools the people around them use, and the simulation and research code that makes the next robot…
Added 1 hour ago
TI
Engineering Manager, Robotics Hardware
Tutor Intelligence
Watertown, MA
- $190,000 to $300,000 USD / year
…version of a robot while the current one ships. We are hiring engineering managers to run those…
Added 1 hour ago
Traveling Construction Manager II/III (Industrial Projects)
Dennis Group
Birmingham, AL
…MEP projects). This involves much coordination with multiple engineering groups and designers / architects. The construction manager is a skilled communicator, able to interact with all…
Added 2 hours ago
Design Engineer/Project Manager
SCS Engineers
Houston, TX
SCS Engineers is looking for a Design Engineer and/or Project Manager to perform solid waste projects in our Houston, Texas office. We are looking for a team player with a desire to develop…
Added 2 hours ago
TT
Product Manager, Supply Chain
True Talent Solutions Partners
Los Angeles, CA
- $175,000 to $200,000 USD / year
- Prior software engineering or hands-on coding experience, with the ability to create prototypes and write technical specifications.
Added 2 hours ago
Software Manager, SPE
NVIDIA Corporation
North District, IL
NVIDIA is seeking an exceptional Senior Software Manager to join the System Production Engineering group. In this role, you will be instrumental in shaping the next generation of system…
Added 2 hours ago
Senior Product Manager – Host Networking Platforms
NVIDIA Corporation
North District, IL
Collaborate deeply with multidisciplinary engineering and architecture teams to prioritize and define detailed, actionable requirements for breakthrough projects.
Added 2 hours ago
Manager, Physical Design Circuit and Signoff CAD
NVIDIA Corporation
North District, IL
NVIDIA is looking for a talented and experienced Team Manager to join our CAD Sign-Off group, sitting at the intersection of CAD development and circuit engineering. Our team drives both…
Added 2 hours ago
Senior Software Architect, AI Cloud
NVIDIA Corporation
South District, IL · North District, IL · Haifa District, IL
…working for us and, due to extraordinary growth, our elite engineering teams are fast-growing fast. If you're a creative and autonomous manager with a sincere real passion for technology,…
Added 2 hours ago
Senior AI Storage Software Architect
NVIDIA Corporation
North District, IL
…working for us and, due to extraordinary growth, our elite engineering teams are fast-growing fast. If you're a creative and autonomous manager with a sincere real passion for technology,…
Added 2 hours ago
Manager, Networking Firmware Engineering
NVIDIA Corporation
North District, IL
B.Sc. in Computer Science/ Software Engineering / Computer Engineering / Electrical Engineering
Added 2 hours ago
Principal Engineer, Project Management - Chip Power
NVIDIA Corporation
North District, IL
NVIDIA Switches ASIC group is seeking a top-tier ASIC Power technical manager to lead the development of our next-generation ASICs Power execution, modelling, and optimization. Join us in…
Added 2 hours ago
Mechanical Design Team Manager
NVIDIA Corporation
North District, IL
…Our portfolio includes adapter cards, switches, cables, and software designed to optimize Data Center performance with industry-leading bandwidth and scalability. We serve diverse sectors…
Added 2 hours ago
Senior Program Sourcing Manager, Operations
NVIDIA Corporation
North District, IL
…solutions that include adapter cards, switches, cables and software to support networking technologies. Our products optimize data center performance and deliver industry-leading bandwidth…
Added 2 hours ago
Senior Project Manager, PE
NVIDIA Corporation
North District, IL
NVIDIA is looking for a project manager for product engineering organization, responsible for post NPI projects on various Network products. The PM will drive execution and scheduling of PE…
Added 2 hours ago
Senior Software Developer
NVIDIA Corporation
North District, IL
B.Sc. or equivalent experience in Computer Science or Software Engineering
Added 2 hours ago
Technical Project Lead, SPE
NVIDIA Corporation
North District, IL
NVIDIA’s Product Engineering group is looking for an experienced Electronics/System engineer to serve as a Technical Project Leader (TPL), join our organization, and be a part of the System…
Added 2 hours ago
Senior Hardware Program Manager
NVIDIA Corporation
North District, IL
NVIDIA is looking for a program manager with technical skills for HW R&D organization, responsible for programs and project on various Network products. The PM will drive execution and…
Added 2 hours ago
Senior Technical Program Manager
NVIDIA Corporation
North District, IL
NVIDIA is looking for a technical program manager for product engineering organization, responsible for programs and project on various Network products. The PM will drive execution and…

Amazon

Sr. Product Manager Tech - ES, Amazon Connect

Seattle, WA, United States

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Job details

Posting language: English
Posted: Sep 22, 2026

Original job description

Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch Amazon Connect has become an AI leader transforming how organizations of all types interact with their customers.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems while designing beautiful simple user experiences. We are looking for a passionate talented and experienced Senior Product Manager - Technical External Services to join us to lead the strategy and roadmap for communication channels in Amazon Connect. The position is a rare opportunity to join a fast-growing business and help shape the technology and product as we grow. You will play a crucial role in developing the next generation of AWS application services and have the opportunity to design and deliver high-scale resilient systems while maintaining a constant customer focus. This team is a great fit for you if:

You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal.
You are sensitive to customer needs and interested in working on a service that will be used directly and indirectly by millions of customers and has a meaningful impact to their functions and interactions.
You'd like to be directly responsible for solving real customer problems.
You are a passionate learner and are motivated to take on new challenges.
You want to have fun surround yourself with a highly talented team that likes to solve complex problems but also enjoys work-life balance.

Key job responsibilities

Own the product roadmap and end-to-end delivery for specific RTC features and capabilities (e.g.
turnkey RTC apps like voicemail co-browse screen recording; or agentic foundations like unified TTS bidirectional streaming or multilingual analytics) Define product strategy and pricing for your owned area writing clear BRDs/PRDs with well-defined customer use cases acceptance criteria and success metrics that engineering teams can execute against Work backwards from customer needs - analyze support tickets customer escalations usage data and direct customer feedback to identify the highest-impact feature gaps and prioritize accordingly Partner deeply with engineering to understand technical constraints make informed trade-offs between scope quality and speed and ensure on-time delivery of high-quality features at scale Drive feature launches end-to-end - from requirements through design development testing and GA launch - including writing launch announcements and enabling GTM teams Coordinate cross-team dependencies with partner teams across Amazon Connect (e.g.
Contact Management Flows Contact Lens Telecom) to ensure seamless integration of RTC capabilities Engage directly with enterprise customers to understand migration blockers validate product direction and close feature gaps that unblock adoption and revenue growth Define and monitor success metrics conduct post-launch analysis and iterate rapidly to improve feature adoption and customer satisfaction Contribute to the team's strategic planning processes (OP1/OP2) with data-driven proposals for new investments and resource allocation

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

5+ years of technical product management with internet business experience
5+ years of working as a Technical Product Manager experience
3+ years of technical (software development, network development, IT, other related) experience
7+ years of full product life cycle experience
5+ years of P&L management and pricing experience
5+ years of creating written docs for development of new products experience
5+ years of enterprise security product experience
5+ years of product management in the cloud computing technology space experience
Bachelor's degree in computer science, engineering, math, finance, or economics
Experience in taking a product from conception & definition phase through engineering design and taking it to market
Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)

Preferred Qualifications

Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience working within teams delivering software products and features using agile methodologies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 152,200.00 - 205,900.00 USD annually

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