Jobs in the United States

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Added 1 min ago
Software Platforms Product Manager Cloud Hybrid California
Cisco
San Jose, CA
As the Principal Product Manager for RunOn Cloud AI Agent, you will own the end-to-end product vision, lifecycle, and roadmap for Cisco’s flagship infrastructure AI assistant. You will…
Added 1 min ago
Incident Response Analysis Manager
Cisco
Research Triangle Park, NC
As an Incident Response Analysis Manager, you will play a critical role in safeguarding our products by proactively monitoring and responding to cybersecurity incidents. You will lead…
Added 10 mins ago
Digital Asset Manager
USA - 3316 Takeda Development Center Americas, Inc.
Boston, MA
POSITION DESCRIPTION: Takeda Development Center Americas, Inc. is seeking a Digital Asset Manager with the following duties: actively engage with Technology Business Partners to…
Added 14 mins ago
Engineering Associate III
Lower Colorado River Authority (LCRA)
Austin, TX
Monitor implementation efforts and report potential violations to the NERC Compliance Manager and respective management.
Added 21 mins ago
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Databricks Architect (Remote, US)
V4C.ai
Remote, United States
- $170,000 to $220,000 USD / year
Work from Home 3 days per week
Added 21 mins ago
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Databricks Architect (hybrid) - Dallas, TX
V4C.ai
Remote, United States
- $170,000 to $220,000 USD / year
Work from Home 3 days per week
Added 22 mins ago
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Engineering Manager, Data Platform
Sentry
San Francisco, CA
- $220,000 to $400,000 USD / year
We're looking for an Engineering Manager to lead our Events Analytics Platform (EAP) team, which builds and operates the distributed data systems powering Sentry's products. The team…
Added 22 mins ago
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Engineering Manager, Infrastructure
Sentry
San Francisco, CA
- $220,000 to $400,000 USD / year
As the Engineering Manager for Infrastructure Engineering, you'll lead a team of engineers building the tools that power Sentry's growth: internal admin and change management tools,…
Added 27 mins ago
NS
Research & Insights Manager
Nectar Social
Palo Alto, CA
- $175,000 to $225,000 USD / year
- Hybrid schedule: 4 days in office, plus 3 remote flex days per quarter (after your first 3 months)
Added 27 mins ago
Architecture Senior Advisor
The Cigna Group
Saint Louis, MO
- Collaborate with product owners, scrum masters, program manager and team members in a Scaled Agile framework.
Added 34 mins ago
Corporate Development Manager
NVIDIA USA
CA
…will work closely with Finance, Legal, Tax, and business and engineering teams, as well as external bankers, counsel, and advisors to build the case, test assumptions and resolve issues as…
Added 37 mins ago
Mgr Environ & Sustainability Svcs
CPS Energy
San Antonio, TX
The Manager, Environmental & Sustainability leads a team responsible for waste management, cultural resources, natural resources, project management and environmental compliance programs…
Added 38 mins ago
Quality Supervisor - Ann Arbor Area
The Pivot Group Network
Ann Arbor · Ann Arbor, MI
Bachelor degree in engineering, quality, or a related field.
Added 38 mins ago
Quality Supervisor - Menominee Area
The Pivot Group Network
Menominee · Menominee, MI
Bachelor degree in engineering, quality, or a related field.
Added 38 mins ago
Value Stream Manager - Coldwater Area
The Pivot Group Network
Coldwater · Coldwater, MI
Are you a meticulous professional with a passion for excelling as a value stream manager? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to…
Added 38 mins ago
Six Sigma Black Belt - Escanaba Area
The Pivot Group Network
Escanaba · Escanaba, MI
Bachelor degree in engineering or a technical field.
Added 39 mins ago
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Product Engagement Manager
Jobgether
Remote, United States
- $121,680 to $180,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Engagement Manager based in the United States.
Added 39 mins ago
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Fleet Reliability Engineer
Jobgether
Remote, United States
- $125,000 to $140,000 USD / year
Collaborate with the Charge Reliability Engineering Manager, Commissioning teams, and Quality teams to investigate vehicle-related issues and improve fleet reliability.
Added 39 mins ago
SR
Electrical Designer / Project Manager
STRM Recruiting
Portland, OR
- $90,000 to $170,000 USD / year
Great engineering is about more than producing exceptional designs. It is about solving complex problems, building trusted relationships, and delivering solutions that make a lasting impact.
Added 40 mins ago
Production Manager - Marquette Area
The Pivot Group Network
Marquette · Marquette, MI
This posting covers Production Manager opportunities with manufacturers based in and around Marquette in Marquette County, within about 45 minutes of the city, including Gwinn, Ishpeming,…
Added 40 mins ago
EHS Manager - Saginaw Area
The Pivot Group Network
Saginaw · Saginaw, MI
This posting covers EHS Manager opportunities with manufacturers based in and around Saginaw in Saginaw County, within about 45 minutes of the city, including Bay City, Midland,…
Added 40 mins ago
Quality Supervisor - Monroe Area
The Pivot Group Network
Monroe · Monroe, MI
Bachelor degree in engineering, quality, or a related field.
Added 40 mins ago
Production Manager - Alpena Area
The Pivot Group Network
Alpena · Alpena, MI
This posting covers Production Manager opportunities with manufacturers based in and around Alpena in Alpena County, within about 45 minutes of the city, including Ossineke, Hillman, Rogers…
Added 40 mins ago
Quality Manager - Escanaba Area
The Pivot Group Network
Escanaba · Escanaba, MI
This posting covers Quality Manager opportunities with manufacturers based in and around Escanaba in Delta County, within about 45 minutes of the city, including Gladstone, Bark River, and…
Added 40 mins ago
Facilities Manager - Saginaw Area
The Pivot Group Network
Saginaw · Saginaw, MI
Facilities Supervisor, Maintenance and Facilities Manager, Operations Facilities Manager, Facilities Engineering Manager, Plant Maintenance Manager, Facilities Coordinator, Maintenance…

Amazon

Sr. Product Manager Tech - ES, Amazon Connect

Seattle, WA, United States

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Job details

Posting language: English
Posted: Sep 22, 2026

Original job description

Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch Amazon Connect has become an AI leader transforming how organizations of all types interact with their customers.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems while designing beautiful simple user experiences. We are looking for a passionate talented and experienced Senior Product Manager - Technical External Services to join us to lead the strategy and roadmap for communication channels in Amazon Connect. The position is a rare opportunity to join a fast-growing business and help shape the technology and product as we grow. You will play a crucial role in developing the next generation of AWS application services and have the opportunity to design and deliver high-scale resilient systems while maintaining a constant customer focus. This team is a great fit for you if:

You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal.
You are sensitive to customer needs and interested in working on a service that will be used directly and indirectly by millions of customers and has a meaningful impact to their functions and interactions.
You'd like to be directly responsible for solving real customer problems.
You are a passionate learner and are motivated to take on new challenges.
You want to have fun surround yourself with a highly talented team that likes to solve complex problems but also enjoys work-life balance.

Key job responsibilities

Own the product roadmap and end-to-end delivery for specific RTC features and capabilities (e.g.
turnkey RTC apps like voicemail co-browse screen recording; or agentic foundations like unified TTS bidirectional streaming or multilingual analytics) Define product strategy and pricing for your owned area writing clear BRDs/PRDs with well-defined customer use cases acceptance criteria and success metrics that engineering teams can execute against Work backwards from customer needs - analyze support tickets customer escalations usage data and direct customer feedback to identify the highest-impact feature gaps and prioritize accordingly Partner deeply with engineering to understand technical constraints make informed trade-offs between scope quality and speed and ensure on-time delivery of high-quality features at scale Drive feature launches end-to-end - from requirements through design development testing and GA launch - including writing launch announcements and enabling GTM teams Coordinate cross-team dependencies with partner teams across Amazon Connect (e.g.
Contact Management Flows Contact Lens Telecom) to ensure seamless integration of RTC capabilities Engage directly with enterprise customers to understand migration blockers validate product direction and close feature gaps that unblock adoption and revenue growth Define and monitor success metrics conduct post-launch analysis and iterate rapidly to improve feature adoption and customer satisfaction Contribute to the team's strategic planning processes (OP1/OP2) with data-driven proposals for new investments and resource allocation

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

5+ years of technical product management with internet business experience
5+ years of working as a Technical Product Manager experience
3+ years of technical (software development, network development, IT, other related) experience
7+ years of full product life cycle experience
5+ years of P&L management and pricing experience
5+ years of creating written docs for development of new products experience
5+ years of enterprise security product experience
5+ years of product management in the cloud computing technology space experience
Bachelor's degree in computer science, engineering, math, finance, or economics
Experience in taking a product from conception & definition phase through engineering design and taking it to market
Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)

Preferred Qualifications

Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience working within teams delivering software products and features using agile methodologies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 152,200.00 - 205,900.00 USD annually

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Jobs in the United States