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Added 1 min ago
Relationship Banker I - Allston, MA
TD Bank, N.A.
Allston, MA
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 7 mins ago
Registered Nurse (RN) Neuro Medical-Surgical
Lifepoint Health
Somerset, KY
Professional Development: Ongoing learning and career advancement opportunities.
Added 21 mins ago
Enterprise IT Service Manager
CACI International
Hampton, VA
…personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect…
Added 21 mins ago
W
Auto Care Center Service Manager
Walmart
ROANOKE, VA
- $21 to $34 USD / hour
…with opportunities for advanced associate training, business development, and application of…
Added 21 mins ago
Project Manager
CACI International
Sterling, VA
…personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect…
Added 21 mins ago
Business Requirements Manager
CACI International
Arlington, VA
…personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect…
Added 27 mins ago
FF
Part-Time Sales Associate - Famous Footwear
Famous Footwear
Dallas, TX
- Part-time
Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow…
Added 30 mins ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Lincolnwood, IL
- Full-time
…assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow…
Added 48 mins ago
Supply Chain - Systems Implementation and Engineering - Sr Manager
EY
Akron, OH · Albany, NY · Alpharetta, GA · Arlington, VA · Atlanta, GA · Austin, TX · Baltimore, MD · Baton Rouge, LA · Birmingham, AL · Boca Raton, FL · Boston, MA · Buffalo, NY · Chantilly, VA · Charleston, WV · Chattanooga, TN · Chicago, IL · Cincinnati, OH · Cleveland, OH · Dallas, TX · Denver, CO · Des Moines, IA · Detroit, MI · Pittsburgh, PA · Fort Worth, TX · Grand Rapids, MI · Grandview Heights, OH · Greenville, SC · Hartford, CT · Hoboken, NJ · Houston, TX · Huntsville, AL · Indianapolis, IN · Irvine, CA · Jacksonville, FL · Kansas City, MO · Las Vegas, NV · Louisville, KY · McLean, VA · Memphis, TN · Iselin, NJ · Miami, FL · Milwaukee, WI · Minneapolis, MN · Nashville, TN · New Brunswick, NJ · New Orleans, LA · Jericho, NY · New York, NY · Charlotte, NC · Oklahoma City, OK · Orlando, FL · Palo Alto, CA · Philadelphia, PA · Phoenix, AZ · Portland, OR · Providence, RI · Raleigh, NC · Richmond, VA · Rochester, NY · Rogers, AR · Sacramento, CA · Salt Lake City, UT · San Antonio, TX · San Diego, CA · San Francisco, CA · San Jose, CA · San Mateo, CA · Seattle, WA · Secaucus, NJ · St. Louis, MO · Stamford, CT · Tallahassee, FL · Tampa, FL · Southfield, MI · Toledo, OH · Tucson, AZ · Tulsa, OK · Washington, DC · Westlake Village, CA · Wichita, KS · Los Angeles, CA
As a Supply Chain Decision Intelligence Senior Manager, you will lead complex, enterprise-scale transformations that help clients improve supply chain performance, resilience, and strategic…
Added 52 mins ago
LR
Bar Manager
Living Room
Los Angeles, CA
- $100,000 to $120,000 USD / year
Living Room is seeking an exceptional Bar Manager to help develop and lead an exciting new, high-end cocktail concept opening in February 2027.
Added 56 mins ago
Bakery Clerk
Albertsons Companies
FRISCO, TX · Frisco, TX
…tasks from start to finish. Working alongside the Bakery Sales Manager, the Baker’s Helper helps plan the day’s production, gathers ingredients, and follows recipes with accuracy and…
Added 58 mins ago
BP
Practice Manager - Cornelius
Banfield Pet Hospital
Cornelius, NC
- $62,450 to $90,205 USD / year
In partnership with the chief of staff, the Practice Manager plays a vital role in the hospital, managing day-to-day operations so the medical team can devote their time to delivering the…
Added 58 mins ago
W
P_0004770777 Human Resource Office/Training Manager (Fashion, Grocery, Import, Regional, Returns, Sam's, Wm.Com)
Walmart
Kings Mountain, NC
- $65,500 to $98,000 USD / year
Added 58 mins ago
Technical Product Manager - Transactability
Cisco
Research Triangle Park, NC
As a Technical Product Manager, you will be the principal owner driving the evolution of transaction quoting, booking, and invoicing systems. You are not just collecting requirements; you…
Added 58 mins ago
W
Auto Care Center Service Manager
Walmart
WINSTON SALEM, NC
- $19 to $32 USD / hour
…with opportunities for advanced associate training, business development, and application of…
Added 59 mins ago
Private Wealth Client Associate
Bank of America
Charlotte, NC
Merrill is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an…
Added 1 hour ago
CF
Floral Manager - Full Time with excellent benefits, Qtrly Incentive - Cosentino's Price Chopper #325 1191 NE McQuerry Rd Grain Valley, MO 64029
Cosentino's Food Stores
Grain Valley, MO
- Full-time
Completion of ongoing training and development as listed on the Cosentino’s Learning Plan.
Added 1 hour ago
Learning & Development Manager
Oerlikon
Huntersville, NC · Lake Orion, MI · Plymouth, MI · Troy, MI
We are looking for a Learning & Development Manager, Americas based in close proximiy to one of our facilities in Michigan (Plymouth, Troy or Lake Orion) or North Carolina (Huntersville).…
Added 1 hour ago
CO
Public Works Service Worker I
City of Minneapolis
Minneapolis, MN
- $35.84 USD / hour
Added 1 hour ago
CO
Public Works Service Worker II
City of Minneapolis
Minneapolis, MN
- $40.71 USD / hour
Added 1 hour ago
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Water Distribution Operator
City of Minneapolis
Minneapolis, MN
- $35.53 USD / hour
Added 1 hour ago
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Water Distribution Operator Trainee
City of Minneapolis
Minneapolis, MN
- $29.26 USD / hour
Added 1 hour ago
Program Manager, Field Development
National Children's Advocacy Center
Huntsville, AL
…local programs to resources and each other. SRCAC’s Program Manager for Field Development will help strengthen this critical infrastructure by identifying unmet needs, advancing…
Added 1 hour ago
W
Auto Care Center Service Manager
Walmart
LISBON, CT
- $22 to $35 USD / hour
…with opportunities for advanced associate training, business development, and application of…
Added 1 hour ago
Assistant Store Manager - Famous Footwear
Famous Footwear
PALM COAST, FL
As a full-time Assistant Store Manager, you are passionate about providing the best shoe store experience for the whole family through customer engagement. You do this by acting in the role…

Amazon

Sr. Product Manager Tech - ES, Amazon Connect

Seattle, WA, United States

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Job details

Posting language: English
Posted: Sep 22, 2026

Original job description

Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch Amazon Connect has become an AI leader transforming how organizations of all types interact with their customers.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems while designing beautiful simple user experiences. We are looking for a passionate talented and experienced Senior Product Manager - Technical External Services to join us to lead the strategy and roadmap for communication channels in Amazon Connect. The position is a rare opportunity to join a fast-growing business and help shape the technology and product as we grow. You will play a crucial role in developing the next generation of AWS application services and have the opportunity to design and deliver high-scale resilient systems while maintaining a constant customer focus. This team is a great fit for you if:

You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal.
You are sensitive to customer needs and interested in working on a service that will be used directly and indirectly by millions of customers and has a meaningful impact to their functions and interactions.
You'd like to be directly responsible for solving real customer problems.
You are a passionate learner and are motivated to take on new challenges.
You want to have fun surround yourself with a highly talented team that likes to solve complex problems but also enjoys work-life balance.

Key job responsibilities

Own the product roadmap and end-to-end delivery for specific RTC features and capabilities (e.g.
turnkey RTC apps like voicemail co-browse screen recording; or agentic foundations like unified TTS bidirectional streaming or multilingual analytics) Define product strategy and pricing for your owned area writing clear BRDs/PRDs with well-defined customer use cases acceptance criteria and success metrics that engineering teams can execute against Work backwards from customer needs - analyze support tickets customer escalations usage data and direct customer feedback to identify the highest-impact feature gaps and prioritize accordingly Partner deeply with engineering to understand technical constraints make informed trade-offs between scope quality and speed and ensure on-time delivery of high-quality features at scale Drive feature launches end-to-end - from requirements through design development testing and GA launch - including writing launch announcements and enabling GTM teams Coordinate cross-team dependencies with partner teams across Amazon Connect (e.g.
Contact Management Flows Contact Lens Telecom) to ensure seamless integration of RTC capabilities Engage directly with enterprise customers to understand migration blockers validate product direction and close feature gaps that unblock adoption and revenue growth Define and monitor success metrics conduct post-launch analysis and iterate rapidly to improve feature adoption and customer satisfaction Contribute to the team's strategic planning processes (OP1/OP2) with data-driven proposals for new investments and resource allocation

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

5+ years of technical product management with internet business experience
5+ years of working as a Technical Product Manager experience
3+ years of technical (software development, network development, IT, other related) experience
7+ years of full product life cycle experience
5+ years of P&L management and pricing experience
5+ years of creating written docs for development of new products experience
5+ years of enterprise security product experience
5+ years of product management in the cloud computing technology space experience
Bachelor's degree in computer science, engineering, math, finance, or economics
Experience in taking a product from conception & definition phase through engineering design and taking it to market
Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)

Preferred Qualifications

Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience working within teams delivering software products and features using agile methodologies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 152,200.00 - 205,900.00 USD annually

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