Jobs in the United States

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Added 2 mins ago
Director, Global Total Rewards, People Operations & HR Technology
Clinigen
Remote, United States
Support executive compensation, incentive design and Remuneration Committee activity.
Added 3 mins ago
Senior Engineer - Electrical
Qualus
Remote, United States
…and power system projects from initial scoping through final design and issued-for-construction (IFC) deliverables. You will independently execute medium- and low-voltage power system…
Added 3 mins ago
Senior Engineer - Electrical
Qualus
Remote, United States
Power your future with Qualus as a Senior Electrical Engineer. In this role, you will own electrical design deliverables from scoping through issued-for-construction (IFC) packages,…
Added 3 mins ago
Senior Engineer - Electrical
Qualus
Remote, United States
Power your future with Qualus as a Senior Electrical Engineer. In this role, you will own electrical design deliverables from scoping through issued-for-construction (IFC) packages,…
Added 4 mins ago
Senior Product Manager
Jobgether
Remote, United States
As a Senior Product Manager, you will lead the strategy, development, and continuous improvement of platform capabilities, with a particular focus on billing, payments, and pricing…
Added 5 mins ago
GIS Tools Administrator ** (Ft Gordon)
FGS LLC
Augusta, GA
Administer enterprise software deployments using Microsoft Endpoint Configuration Manager (MECM) and support secure application configuration and updates.
Added 7 mins ago
Business Information Developer Consultant
Elevance Health
Severn, MD
Establishes and maintains excellent knowledge of data warehouse database design, data definitions, system capabilities, programming languages, and data integrity issues.
Added 8 mins ago
Senior Technical Program Manager (TPM) – Data Center Systems
CFO Trane U.S. Inc.-CFO
Davidson, NC · Grand Rapids, MI
New Product (Design, Test, Supplier Readiness & Mfg Integration) Experience preferred.
Added 9 mins ago
Sr. Engineer, Controls and Automation
MCA - Alpolic
Chesapeake, VA
…vendors, and contractors to safely troubleshoot chronic failures; design and execute upgrades; establish and support secure, maintainable OT network infrastructure; implement and sustain…
Added 9 mins ago
CP
Advanced Solutions 5G RF Engineer
Cellco Partnership
Basking Ridge, NJ · Irving, TX · Cary, NC · Temple Terrace, FL
- $74,000 to $142,000 USD / year
…engineering standards. You will evaluate and develop cost-effective design solutions, serving as the internal RF Lead while collaborating closely with partner organization RF leads,…
Added 14 mins ago
Senior Engineering Project Manager
GE Aviation Systems LLC
United States
The DTS Senior Engineering Project Manager will be responsible for forming and managing development teams for avionics products, overseeing project execution through all life cycle phases,…
Added 15 mins ago
Senior Project Manager
Savannah River National Laboratory
Aiken, SC
…Managers to join our Project Management Office. The Senior Project Manager provides leadership and overall management for capital asset projects from project initiation through design,…
Added 19 mins ago
IG
AV Install Technician - Jacksonville
Insight Global
Jacksonville, FL
- From $41.17 USD / hour
Commercial audio-visual integration or related industry experience preferred.
Added 21 mins ago
Senior Project Manager (Contract, Remote)
INFUSE
Boca Raton, FL
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine…
Added 21 mins ago
Director, Construction Project Control
GLOBALFOUNDRIES U.S. INC.
NY
GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired…
Added 27 mins ago
A
Project Manager II
Actalent
Pasadena, TX
- $55.28 to $62.5 USD / hour
Job Title: Project Manager IIJob DescriptionThe Project Manager II will manage multiple projects from kickoff through final customer acceptance, leading end-to-end project execution…
Added 27 mins ago
Senior Commercial Business Systems Manager
Hearst
Carmel, IN · Durham, NC · South San Francisco, CA
First Databank (FDB) is currently seeking a Senior Commercial Business Systems Manager. FDB is evolving its Business Systems function for an AI-enabled future. The position will lead a…
Added 35 mins ago
Sr. Engineer - Software Eng
Ally Bank
Charlotte, NC
…office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work…
Added 40 mins ago
Business Information Developer Consultant
The Elevance Health Companies, Inc.
United States
Establishes and maintains excellent knowledge of data warehouse database design, data definitions, system capabilities, programming languages, and data integrity issues.
Added 41 mins ago
Sr. Product Manager Tech - AWS, Global System Integration
Amazon Data Services, Inc.
Austin, TX · Seattle, WA · Columbus, OH · Herndon, VA
Within that, the Global System Integration team builds the next generation of data center products. We are accountable for cost per megawatt, construction cycle time, on-time launch, design…
Added 49 mins ago
GD
Senior Backend Engineer - (Java/Spring Boot)
Gen Digital Inc.
New York, NY
- $135,000 to $178,000 USD / year
- Take Ownership: You'll help maintain a high bar for quality through design reviews, code reviews, testing, observability, and production readiness.
Added 49 mins ago
SI
Proposal Manager
Significance, Inc.
Remote, United States
- $90,000 to $120,000 USD / year
The Proposal Manager will be responsible for full proposal management lifecycle support to include Proposal Development & Management; Strategy & Collaboration; Content & Design; AI &…
Added 49 mins ago
Logistics Manager
RBC
Oxford, CT
The Logistics Manager provides strategic leadership and governance for global transportation, logistics, customs brokerage, international trade compliance, freight procurement, and…
Added 50 mins ago
IG
Modular Deployment Construction Representative – Data Center
Insight Global
Pryor, OK
- From $75 USD / hour
5+ years of experience as a Construction Superintendent, Construction Manager, Owner's Representative, Construction Representative, or similar field construction professional
Added 53 mins ago
Traffic Engineering Service Line Leader
Johnson, Mirmiran & Thompson, Inc.
Round Rock, TX
…ranked #45 on Engineering News-Record’s list of the Top 500 Design…

Amazon

Sr. Product Manager Tech - ES, Amazon Connect

Seattle, WA, United States

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Job details

Posting language: English
Posted: Sep 22, 2026

Original job description

Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch Amazon Connect has become an AI leader transforming how organizations of all types interact with their customers.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems while designing beautiful simple user experiences. We are looking for a passionate talented and experienced Senior Product Manager - Technical External Services to join us to lead the strategy and roadmap for communication channels in Amazon Connect. The position is a rare opportunity to join a fast-growing business and help shape the technology and product as we grow. You will play a crucial role in developing the next generation of AWS application services and have the opportunity to design and deliver high-scale resilient systems while maintaining a constant customer focus. This team is a great fit for you if:

You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal.
You are sensitive to customer needs and interested in working on a service that will be used directly and indirectly by millions of customers and has a meaningful impact to their functions and interactions.
You'd like to be directly responsible for solving real customer problems.
You are a passionate learner and are motivated to take on new challenges.
You want to have fun surround yourself with a highly talented team that likes to solve complex problems but also enjoys work-life balance.

Key job responsibilities

Own the product roadmap and end-to-end delivery for specific RTC features and capabilities (e.g.
turnkey RTC apps like voicemail co-browse screen recording; or agentic foundations like unified TTS bidirectional streaming or multilingual analytics) Define product strategy and pricing for your owned area writing clear BRDs/PRDs with well-defined customer use cases acceptance criteria and success metrics that engineering teams can execute against Work backwards from customer needs - analyze support tickets customer escalations usage data and direct customer feedback to identify the highest-impact feature gaps and prioritize accordingly Partner deeply with engineering to understand technical constraints make informed trade-offs between scope quality and speed and ensure on-time delivery of high-quality features at scale Drive feature launches end-to-end - from requirements through design development testing and GA launch - including writing launch announcements and enabling GTM teams Coordinate cross-team dependencies with partner teams across Amazon Connect (e.g.
Contact Management Flows Contact Lens Telecom) to ensure seamless integration of RTC capabilities Engage directly with enterprise customers to understand migration blockers validate product direction and close feature gaps that unblock adoption and revenue growth Define and monitor success metrics conduct post-launch analysis and iterate rapidly to improve feature adoption and customer satisfaction Contribute to the team's strategic planning processes (OP1/OP2) with data-driven proposals for new investments and resource allocation

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

5+ years of technical product management with internet business experience
5+ years of working as a Technical Product Manager experience
3+ years of technical (software development, network development, IT, other related) experience
7+ years of full product life cycle experience
5+ years of P&L management and pricing experience
5+ years of creating written docs for development of new products experience
5+ years of enterprise security product experience
5+ years of product management in the cloud computing technology space experience
Bachelor's degree in computer science, engineering, math, finance, or economics
Experience in taking a product from conception & definition phase through engineering design and taking it to market
Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)

Preferred Qualifications

Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience working within teams delivering software products and features using agile methodologies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 152,200.00 - 205,900.00 USD annually

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