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Added 13 mins ago
VV
Lead Systems Engineering I Systems Integration Test
Veracity Ventures Inc.
Rochester, NY
- $140,000 to $178,000 USD / year
The ideal candidate is a senior-level Systems Integration and Test Engineer with strong experience developing, integrating, verifying, and qualifying complex electro-optical or…
Added 15 mins ago
IT PROGRAM MANAGER (APPSW/SYSANALYSIS)
U.S. Northern Command
Peterson AFB, CO
…Command and United States Northern Command (N/NC) Directorate level Knowledge Management Engineer. Responsibilities Designs and develops custom software applications. Serves as the…
Added 15 mins ago
Sr. Systems Engineer - EADGE-T
Lockheed Martin
Virtual Three, CO
EADGE-T is seeking a software engineer to join one of the agile development teams. In this role, you will:
Added 15 mins ago
Systems Engineer Senior (Level 3)
Lockheed Martin
Highlands Ranch, CO
…risk, and supportability and effectiveness analyses for total systems. Analyses are performed at all levels of total system product to include: concept, design, fabrication, test,…
Added 16 mins ago
Systems Engineering, Integration and Test Engineer
Auria (Boecore LLC)
Colorado Springs, CO
Auria is seeking a Systems Engineering & Integration Engineer to support the full development lifecycle of a portable SATCOM system. This role will be responsible for applying systems…
Added 16 mins ago
Staff Full Stack Engineer (Infrastructure) - FT telework - EADGE-T
Lockheed Martin
Colorado Springs, CO
EADGE-T is seeking a full stack engineer to join the project team with a focus as an Infrastructure Systems Engineer. In this role, you will:
Added 16 mins ago
Staff Systems Engineer - ExPat
Lockheed Martin
Colorado Springs, CO
EADGE-T is seeking a software engineer to join one of the agile development teams. In this role, you will:
Added 16 mins ago
RHEL - Sr. Full Stack Engineer - FT Telework
Lockheed Martin
Colorado Springs, CO
EADGE-T is seeking a full stack engineer to join the project team as an infrastructure engineer with a focus on RedHat Enterprise Linux Systems. In this role, you will:
Added 16 mins ago
Transmission Line Engineer I, II, III, or Senior
Tri-State Generation and Transmission Association, Inc.
Westminster, CO
There is one position available and the position will be filled at one of four job grade levels: Transmission Line Engineer I, job grade 7; Transmission Line Engineer II, job grade 8,…
Added 1 hour ago
Software Engineer-Developer, Phantom Works Weapons (Associate or Experienced)
The Boeing Company
Saint Charles, MO
The Boeing Company is seeking an Application Software Engineer (Associate or Experienced) to join the Phantom Works Weapons team in St. Charles, MO (St. Louis Area). This team supports…
Added 1 hour ago
Senior Reverse Engineer
Nightwing
Wright Patterson AFB, OH
Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers’ most demanding challenges.…
Added 1 hour ago
Principal Reverse Engineer
Nightwing
Wright Patterson AFB, OH
Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers’ most demanding challenges.…
Added 1 hour ago
Mechanical Design Engineer – Next Generation Products
GE Aerospace
Evendale, OH
…support of future military engine products. The NGP Design Engineer owns the design, development, and qualification of advanced military products, specifically hot structural components.…
Added 1 hour ago
SkillBridge - Network / Principal Network Communications Engineer
Northrop Grumman
Ellsworth AFB, SD
Northrop Grumman Corporation (NGC) has developed the Northrop Grumman – SkillBridge Program (SkillBridge) utilizing the DoDI guidance for SkillBridge. Through this program, the…
Added 3 hours ago
Solutions Engineer Software - Keysight EDA tools
Keysight Technologies, Inc.
Santa Clara, CA · Colorado Springs, CO · Seattle, WA
This is an exciting opportunity to join the Customer Success team within Keysight at the forefront of Keysight’s software strategy. As a Solutions Engineer at Keysight, you will work with…
Added 3 hours ago
Test Conductor
Northrop Grumman
Gilbert, AZ
Our Tactical Space Systems Division Integration and Test group is seeking an Test Conductor 2 (Integration and Test) to join our team of qualified and diverse individuals in Gilbert, AZ.…
Added 3 hours ago
*Guidance Navigation Control (GNC) Engineers - Level 3 - TS Cleared (AHT)
Northrop Grumman
Gilbert, AZ
…collaborative teams. As a Guidance, Navigation, and Control (GNC) Engineer Level 3 supporting our Space team, this role can be based at either our Dulles, VA, or Gilbert, AZ locations. On…
Added 3 hours ago
Principal Engineer - Secure Network Services
Wells Fargo
CHANDLER, AZ
Wells Fargo is seeking a Principal Engineer to lead the strategy, architecture and delivery of secure network solutions in Wells Fargo data centers and Secure Network Interconnect sites.…
Added 3 hours ago
T
Technical Support Engineer (Dedrone)
TEKsystems
Mesa, AZ
- $27 to $29 USD / hour
Provide 2nd and 3rd level support for the Dedrone by Axon Product Family to field engineers and customers
Added 3 hours ago
AE
Campus Undergraduate Summer Internship Program - 2027 AI Engineer, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $24.05 to $63 USD / hour
At American Express, we empower future technologists to learn, innovate, and make an impact from day one. As an AI Engineer Intern in Enterprise Technology Services, you’ll join a 10-week…
Added 3 hours ago
EI
Biomedical Engineer
ERP International
Phoenix, AZ
- $105,000 to $140,000 USD / year
ERP International is seeking a Biomedical Engineer for a full-time position supporting the VA Health Care System at Phoenix, AZ. Apply online today and discover more about this exceptional…
Added 3 hours ago
Senior Continuous Improvement Program Manager - Oahu
Hawaiian Electric
Pearl City, HI
…generation operations and maintenance procedures and practices, cost systems, quality control, management principals, scheduling, and work flow management expertise normally acquired…
Added 3 hours ago
Environmental Scientist / Senior Environmental Scientist - Oahu
Hawaiian Electric
Honolulu, HI
Under the direction of the Director and higher-level Environmental Scientists, responsible for managing programs and projects in support of environmental compliance and permitting for the…
Added 3 hours ago
Senior Mechanical Engineer with CFD Expertise
Applied Research Associates, Inc.
Panama City, FL
ARA’s Engineering Science Division is seeking an experienced mechanical engineer with computational fluid dynamics (CFD) expertise to support the design, development, prototyping,…
Added 3 hours ago
Senior Specialist, Integration & Test Engineer
L3Harris
Melbourne, FL
L3Harris is seeking talented Integration & Test Engineers to support subsystem and system-level testing within the Systems Integration and Test Engineering subfunction. As an Integration &…

Amazon

Solutions Architect III, Bedrock Customer Success - AWS Mantle

Seattle, WA, United States

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Job details

Posting language: English
Posted: Aug 19, 2026

Original job description

Description

We are looking for a Senior Solutions Architect to join the AWS Bedrock Customer Success Engineering Escalations and Engagements Team (CSET-ENE). This is a customer-facing role, and our engagements often occur at the most difficult points in a customer's journey with our services.

As a Senior Solutions Architect you are a credible technical leader - to our customers, and to the service teams you partner with. You will lead engagements where the business objective is only partially defined ("reduce escalations," "customers can't get capacity confidence") and neither the technology strategy nor the solution design exists yet. You take that undefined space and return with a design, a working system, and an adopted mechanism. Your scope is at the program and business-objective level rather than the individual engagement, and you are expected to lead a team or small-org initiative from an ambiguous prompt to something shipped.

The distinguishing outcome at this level is that a single engagement produces a fix for the entire customer base, not just the customer in front of you. You drive service teams to commit to and ship changes, and you hold them to it. You own root cause resolution of complex problems whether they originate with a customer or inside AWS, and you know which problems are worth escalating to a service team's roadmap versus solving with a work-around.

You will communicate to a publishable bar across a widening set of audiences - engineering, Support Operations, TAMs, service teams, and customers' technical and business leaders. You will author RCAs and customer messaging, write design docs and narratives that let others build on your decisions, and lead training with significant educational impact. Because CSET engages closely with customers during vulnerable periods in their use of our services, this role requires high emotional intelligence and the judgment to know how and when to act.

You will build, and your building is a first-class part of how you are evaluated. On this team an SA's leverage is expressed as software they design, own, and operate - investigation platforms, agentic systems, knowledge-ingestion pipelines, validators. You will own internal platforms end to end, including the unglamorous parts: credential handling, cost and blast-radius controls, data provenance, secure defaults. High shipping cadence is expected; what distinguishes an SA is the judgment inside the volume.

Key job responsibilities

Customer engagements & escalations

Lead the highest-impact escalations and troubleshooting engagements, including situations where customer trust is already damaged and the technical picture is contested.
Own root cause resolution of complex problems - customer-side or internal - and assemble the cross-team investigation needed to get there.
Drive service teams to commit to and ship fixes that benefit the whole customer base. Name the bug, get it prioritized, and follow it to deployment.
Give service-wide visibility to latent issues so the next TAM, Support engineer, or customer does not re-discover them.
De-escalate difficult situations and deliver bad news with empathy and the right level of detail.

Architecture & enablement

Consult on current and planned customer architectures, applying judgment about short- and long-term implications of trade-offs - extensibility, flexibility, scalability, maintainability, cost.
Turn customer constraints into opportunities to simplify, and recognize when a design's complexity limits future scale.
Influence product roadmap and features on behalf of customers; distill customer feedback into clear business and technical requirements product and engineering teams can act on.
Lead the development of technical content - best-practice guides, blogs, workshops, canonical troubleshooting and escalation documentation - and teach others how to produce content to the same bar.
Author migration and remediation guides that remain reusable beyond the event that prompted them.

Communication

Author RCAs, customer wording, and mass communications that exemplify best practice, and raise the bar for others' wording through review.
Meet with our largest internal and external customers, including senior technical leaders and mid-level business executives.
Write effective narratives and present them to your leadership and across teams.
Speak at events with significant educational impact for technical and business audiences.

Building & mechanisms

Own internal platforms end to end: design the architecture, write the code, ship continuously, and operate the result.
Write the design doc before the code so the trade-off is recorded, not reconstructed.
Build for reuse - installable, documented, tested, and runnable by the team without you.
Codify expertise into mechanisms: investigation patterns, lessons-learned guardrails, validators, and knowledge pipelines, so a problem solved once is never re-solved from scratch.
Adopt agentic and model-native approaches where they belong and refuse them where they do not. Knowing when not to use the new thing is part of the bar.
Work safely in codebases the team owns but did not originate - land components into another team's standards and language, with tests and secure handling, without destabilizing the host.

Process & force multiplication

Accelerate the team by creating or optimizing multiple cross-team processes - known-issues review, escalation flow, knowledge ingestion, wording review - replacing manual toil with mechanisms.
Decrease escalations from AWS Support by examining case data and improving the escalation path itself; recognize that the ideal state of escalations does not require your direct engagement.
Create, deliver, and lead training - primarily for AWS Support Operations and TAMs, and also for service engineers and customers.
Run recurring team mechanisms such as office hours and known-issues review.
Actively recruit, mentor, and develop others; provide technical assessments and feedback for SA promotions.
Ensure the team is stronger because of your presence, but does not require your presence to be successful.

Basic Qualifications

8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
3+ years of design, implementation, or consulting in applications and infrastructures experience
10+ years of IT development or implementation/consulting in the software or Internet industries experience

Preferred Qualifications

5+ years of infrastructure architecture, database architecture and networking experience
Knowledge of SAP systems (like SAP Business Suite, S/4HANA, SAP Business Warehouse, SAP HANA, SAP Business Objects, etc.) and their architecture and infrastructure needs
Experience working with end user or developer communities
Experience managing relationships with SAP customers and partners
Experience in SAP S/4HANA, SAP Cloud Platform, SAP Cloud ERP and Cloud ERP Private
Experience in SAP clean core design concepts, including design and build using non-SAP technologies in domains such as Generative / Agentic AI, and data & analytics

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually

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