Description
AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.
The Amazon Agentic WorkSpaces organization is building the future of secure high-performance agentic WorkSpaces Applications environments - environments that span desktops and applications serving knowledge workers, task workers, and automation agents at millions-of-users scale.
## The role The Amazon Agentic WorkSpaces organization is seeking a Software Development Manager to lead the engineering team behind Amazon WorkSpaces Advisor our AI-powered troubleshooting and optimization experience for administrators. We are building agentic solutions that analyze fleet telemetry, diagnose root causes, and recommend or apply fixes - turning problems that once took days of manual investigation into answers delivered in minutes. Our aim is to make virtual desktop and application environments effectively self-diagnosing so administrators spend their time on strategic work instead of chasing symptoms across consoles and logs.
You will lead a team of software engineers building at the intersection of applied AI and large-scale distributed systems. You will own Advisor end to end - expanding the range of problems it can solve, raising the accuracy and trustworthiness of its recommendations, and advancing it from reactive troubleshooting toward proactive detection and self-healing. In addition, your team owns a set of Control Plane Services through which customers provision, configure, and manage their environments where you will be accountable for availability latency security posture and operational health. This role offers the opportunity to build new agentic products from the ground up while operating production services that customers depend on every day. You will influence the technical direction of the team and work across many different technologies and disciplines. You will raise the engineering bar - design rigor, code quality, test coverage, and safe deployment practices - and champion an AI-native automation-first approach to how software gets built and operated using agentic tooling to increase velocity without trading away quality. You will identify technology gaps and opportunities and write effective communications including design documents, tenets, and PR/FAQs. Above all you will hire grow and retain engineers who scale with the business.
About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
- 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams
Preferred Qualifications
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
- Experience delivering customer-facing features built on generative AI or agentic capabilities, including evaluating and improving output quality in production
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .
USA, CA, Sunnyvale - 212,700.00 - 287,700.00 USD annually
USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually