Jobs in the United States

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Added 3 mins ago
Strategic Mission Systems Engineer
General Dynamics Information Technology
Offutt AFB, NE
Must have a current/active Top Secret clearance with ability to obtain TS/SCI and a CI Poly
Added 3 mins ago
Strategic Mission Systems Engineer
General Dynamics Information Technology
Offutt AFB, NE
Must have a current/active Top Secret clearance with ability to obtain TS/SCI and a CI Poly
Added 3 mins ago
Senior Software Engineer
Indeed
Omaha, NE
As a Senior Software Engineer at Indeed, you will contribute to the development and evolution of software systems that support core products and services used by people around the world.…
Added 3 mins ago
CMC Mechanical Analysis Lead Engineer
GE Aerospace
Omaha, NE
The Lead Engineer will be responsible for supporting and leading mechanical analysis projects for CMC hot section hardware and/or interfacing metallic components with specific focus on…
Added 3 mins ago
GA
Director, Architecture and Data
GE Aerospace
Omaha, NE
- $152,000 to $202,000 USD / year
The Director, Architecture & Data leads the team that sets the guardrails and owns the foundation for how Defense & Systems architects software environments and delivers a data fabric that…
Added 3 mins ago
Process Automation Engineer - Lincoln, NE
ADM
Lincoln, NE
The Process Automation Engineer will provide plant support of process automation systems to ensure Operations are successful through guidance, troubleshooting, and standard work. They will…
Added 3 mins ago
C
Senior Knowledge Graph & Ontology Architect
Cognizant
Lincoln, NE
- $130,000 to $160,000 USD / year
…architectures that enable trusted, scalable, and AI-ready knowledge systems. You will be a valued member of our Data & AI team and work collaboratively with data architects, engineers, data…
Added 3 mins ago
C
GCP data Engineer
Cognizant
Lincoln, NE
- $100,000 to $120,000 USD / year
Cognizant is seeking an experienced Knowledge Graph Data Engineer to build and operate the connectivity, profiling, and graph/search foundation that powers enterprise ontology and knowledge…
Added 3 mins ago
Senior Workday Security Engineer
CVS Health
Lincoln, NE
CVS Health is seeking an experienced Senior Workday Security Engineer to join the HR Technology Workday Security team. This role designs, supports, governs, and optimizes security across…
Added 4 mins ago
Senior Manager, Knowledge & Context Architecture
Teradata
Lincoln, NE
Our mission is to design the knowledge an enterprise runs on, engineer the context its AI agents need, and prove that context can be trusted. This helps make Teradata's vision for an…
Added 4 mins ago
EG
Front End React Engineer
Eliassen Group
Lincoln, NE
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 4 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Lincoln, NE
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 8 mins ago
Senior FPGA/ASIC Engineer- Active Secret (Onsite)
RTX
United States
Qualifications You Must Have
Added 8 mins ago
Principal FPGA/ASIC Design Engineer- Active Secret (Onsite)
RTX
United States
Qualifications You Must Have
Added 8 mins ago
Engineer II FPGA Design- Active Secret (Onsite)
RTX
United States
Qualifications You Must Have
Added 13 mins ago
Quality Control Engineer III (4038)
Navarro Inc.
Las Vegas, NV
The Quality Control Engineer III supports project and program teams by developing and maintaining effective management and quality assurance systems. Working with limited supervision, this…
Added 13 mins ago
Senior Associate, Azure AI Engineer
PwC
Las Vegas, NV
What You Must Have
Added 13 mins ago
EG
Front End React Engineer
Eliassen Group
Carson City, NV
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 13 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Carson City, NV
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 18 mins ago
IMH L399 Pom Tech Eng
UCM
Chicago, IL
Under the supervision of the Maintenance Manager, the Operating Engineer performs daily building maintenance duties including, but not limited to inspection, operation, repair and…
Added 18 mins ago
IMH L399 Pom Tech Eng
UCM
Chicago, IL
Under the supervision of the Maintenance Manager, the Operating Engineer performs daily building maintenance duties including, but not limited to inspection, operation, repair and…
Added 18 mins ago
IMH L399 Pom Tech Eng
UCM
Orland Park, IL
Under the supervision of the Maintenance Manager, the Operating Engineer performs daily building maintenance duties including, but not limited to inspection, operation, repair and…
Added 33 mins ago
RI
Principal Thermal-Hydraulics Engineer
Radiant Industries
El Segundo, CA
- $182,000 to $292,950 USD / year
Radiant is seeking a Principal Thermal-Hydraulics Engineer with deep expertise in CFD and thermal FEA to set the technical direction for thermal and fluid simulation of the Kaleidos…
Added 38 mins ago
Physical Automation Engineer
Applied Materials, Inc
Santa Clara, CA
Practical experience with IoT systems, RFID solutions, Vision Inspection Systems, and Real‑Time Location Systems (RTLS).
Added 45 mins ago
WW
Sr. Engineer - VMware VCF
World Wide Technology
Maryland Heights, MO
- $117,000 to $176,000 USD / year
+ This is a Hands-on role - Must have the ability to install complex DC Projects

Amazon

Software Development Engineer, Customer Experience Improvement - Defect Enrichment

Austin, TX, United States

Apply on usnlx.com About employer

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Job details

Posting language: English
Posted: Oct 16, 2026

Original job description

Description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team

ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic Qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language

Preferred Qualifications

3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TX, Austin - 143,700.00 - 194,400.00 USD annually

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More about this job

Skills

Software development
Customer experience
Customer service
Prioritization
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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Work requirements

Jobs in the United States