Jobs in the United States

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Added 2 mins ago
Field Service Engineer 1
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Remote, United States
Must have and maintain a valid Driver's License
Added 3 mins ago
Senior Fire Protection Engineer (Advanced Manufacturing)
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We're looking for an experienced Fire Protection Engineer to join our Building Mechanical team and help deliver innovative Fire Protection design solutions for our heavy industrial clients.…
Added 3 mins ago
Pilot Plant Controls & Automation Engineer
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…equipment as well as provide technical leadership and hands-on support for the site’s automation, electrical, and instrumentation systems. You will develop and implement automation…
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- $70,000 to $117,000 USD / year
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Senior Knowledge Graph & Ontology Architect
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- $130,000 to $160,000 USD / year
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Senior Network Engineer - DDoS
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- $112,500 to $202,500 USD / year
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GCP data Engineer
Cognizant
Lincoln, NE
- $100,000 to $120,000 USD / year
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Added 18 mins ago
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What You Must Have to Be Considered
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· Collaboration : Partner with AI Developers, data analysts, scientists, and business stakeholders to understand requirements and deliver solutions. Contribute to the analytics roadmap,…
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…Mission Assurance. This includes Manufacturing and Supply Chain support across all Blue Origin…
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Added 49 mins ago
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Candidates must have authorization to work without requiring employer-sponsored work authorization
Added 49 mins ago
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Kyndryl
Frisco, TX
Candidates must have authorization to work without requiring employer-sponsored work authorization
Added 50 mins ago
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Sr Data Engineer
McAfee, Inc.
Frisco, TX
- $123,650 USD / year
We are looking for a strong Sr Data Engineer with an analytical and Data Science mindset to help transform large-scale product, customer, telemetry, behavioral, and operational data into…
Added 50 mins ago
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Amazon

Software Development Engineer, Customer Experience Improvement - Defect Enrichment

Austin, TX, United States

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Job details

Posting language: English
Posted: Oct 16, 2026

Original job description

Description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team

ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic Qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language

Preferred Qualifications

3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TX, Austin - 143,700.00 - 194,400.00 USD annually

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More about this job

Skills

Software development
Customer experience
Customer service
Prioritization
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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Jobs in the United States