Jobs in the United States

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Added 6 mins ago
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Senior Java Full Stack Engineer – Spring Boot & AWS
Cognizant
Jefferson City, MO
- $86,000 to $99,000 USD / year
As a Senior Java Full Stack Engineer – Spring Boot & AWS , you will make an impact by designing and delivering scalable, secure, cloud-based applications using Java, Spring Boot, React, and…
Added 6 mins ago
C
Senior Support Engineer I
Cleo
Jefferson City, MO
- $70,000 to $80,000 USD / year
9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Added 6 mins ago
C
GCP data Engineer
Cognizant
Jefferson City, MO
- $100,000 to $120,000 USD / year
Cognizant is seeking an experienced Knowledge Graph Data Engineer to build and operate the connectivity, profiling, and graph/search foundation that powers enterprise ontology and knowledge…
Added 6 mins ago
Senior Workday Security Engineer
CVS Health
Jefferson City, MO
CVS Health is seeking an experienced Senior Workday Security Engineer to join the HR Technology Workday Security team. This role designs, supports, governs, and optimizes security across…
Added 6 mins ago
Applied AI Health System Engineer [Health Services-Provider] – Senior Manager
PwC
St. Louis, MO · Kansas City, MO
What You Must Have
Added 13 mins ago
Production Master Data Engineer
Anduril Industries
Costa Mesa, CA
The Production Master Data Engineer will design and build the tools that keep master data accurate across Anduril's production operations. Rather than fixing data issues one at a time, this…
Added 14 mins ago
Tech Professional, Quality Systems, AI
Johnson & Johnson Services Inc. Legal Entity
Raynham, MA
Assesses the quality systems implications of technology change - including platform migrations, ERP/PLM integrations, and separation/carve-out activity - and defines requirements ahead of…
Added 22 mins ago
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Senior Systems Engineer
Jobgether
Remote, United States
- $65 to $75 USD / hour
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Systems Engineer based in the United States.
Added 47 mins ago
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Forward Deployed AI Engineer
Circadia Health
United States
- $90,000 to $120,000 USD / year
Enterprise integrations that operationalize predictions directly inside EHR, care-coordination, billing, and compliance workflows
Added 48 mins ago
Applied AI Health System Engineer [Health Services-Provider] – Senior Manager
PwC
Las Vegas, NV
What You Must Have
Added 57 mins ago
Data Integration Engineer - Oracle Fusion HCM
CACI, INC.-FEDERAL
San Antonio, TX
CACI is seeking a Data Integration Engineer to build integrations and data loads for an anticipated Department of the Air Force (DAF) human resources modernization program. The program…
Added 1 hour ago
Sr. Consulting Manager- Logistics Consulting
Cognizant
Liberty Hill, TX
What You Must Have to Be Considered
Added 1 hour ago
Senior Security Engineer – ServiceNow and DLP
Bank of America
Addison, TX
Experience delivering security workflows, case management, automation, and integrations in a large enterprise environment.
Added 1 hour ago
CMP/Wet/YE Ramp Process Engineer (SM1)
Texas Instruments
Sherman, TX
Texas Instruments is looking for an energetic engineer with a passion for process. This position provides the opportunity to drive continual improvement at all levels. Our team is primarily…
Added 1 hour ago
Identity & Access Management (IAM) Engineer
Toyota
Plano, TX
Toyota Financial Services (TFS) is seeking an Identity and Access Management (IAM) SailPoint Engineer to join the IAM SailPoint Engineering team within Information Security. This is a…
Added 1 hour ago
Identity & Access Management (IAM) Engineer, Senior
Toyota
Plano, TX
Toyota Financial Services (TFS) is seeking a Senior Identity and Access Management (IAM) Engineer to join the SailPoint engineering team within our Information Security organization. This…
Added 1 hour ago
Senior AI Forward Deployed Engineer (FDE)
CGI Technologies and Solutions, Inc.
Plano, TX
We CGI is seeking an experienced Senior AI Forward Deployed Engineer, candidate will get an opportunity to work with a highly skilled team on the latest technologies. It helps the candidate…
Added 1 hour ago
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Data AI Solutions Architect
Cognizant
Dallas, TX
- $170,000 to $200,000 USD / year
This position follows a hybrid work model and can be based in either:
Added 1 hour ago
Software Development Engineer, Customer Experience Improvement - Defect Enrichment
Amazon
Austin, TX
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect,…
Added 1 hour ago
Solution Architect, Global Supply Chain
Roche Diagnostics Operations, Inc.
United States
Actively monitor and anticipate shifts in enterprise cloud capabilities, digital compliance requirements, and IoT tracking frameworks to engineer future-proof architectures.
Added 1 hour ago
Cyber Threat Engineer
Hays
VA
The Cyber Threat Engineer is a mid-level cybersecurity engineering role responsible for developing and maintaining the tools, automation, integrations, and technical processes that support…
Added 1 hour ago
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Senior Software Architect Engineer
Auria (Boecore LLC)
Colorado Springs, CO
- $129,000 to $184,000 USD / year
Systems Integration & Test: Strong background in planning, performing, and testing diverse system integrations through public APIs (REST, ASP.NET)
Added 2 hours ago
Software Engineer II
Blue Origin Personnel, LLC
United States
We are looking for a skilled, motivated engineer to join a team developing manufacturing automation and enterprise systems to drive efficiency throughout the company. As a software…
Added 2 hours ago
Senior AI Security Engineer
World Wide Technology
Maryland Heights, MO
World Wide Technology's Information Security organization is hiring a Senior AI Security Engineer to help secure the organization's AI and machine learning ecosystem and reduce risk across…
Added 2 hours ago
TT
Founding Senior Engineer
True Talent Solutions Partners
New York, NY
- $175,000 to $225,000 USD / year
Join an early-stage AI company building a growth platform for consumer brands. As the second engineer, you will build core product and infrastructure while helping shape the engineering…

Amazon

Software Development Engineer, Customer Experience Improvement - Defect Enrichment

Austin, TX, United States

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Job details

Posting language: English
Posted: Oct 16, 2026

Original job description

Description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team

ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic Qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language

Preferred Qualifications

3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TX, Austin - 143,700.00 - 194,400.00 USD annually

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More about this job

Skills

Software development
Customer experience
Customer service
Prioritization
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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Jobs in the United States