Jobs in the United States

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Added 1 min ago
Software Engineer II JBASE
Staples
Deerfield Beach, FL
Software Engineer II -JBase/Pick/Work Model: Onsite, Deerfield Beach, FL
Added 3 mins ago
Software Engineer
Highmark Health
Tallahassee, FL
This job is an integral member of an agile software engineer team responsible for building complex scalable software applications across all digital channels to serve our customers. The…
Added 3 mins ago
Quality Engineer
J&J Family of Companies
Jacksonville, FL
Serves as primary Quality Assurance associate supporting the day to day manufacturing
Added 4 mins ago
C
BAS/BMS Controls Engineer - Automated Logic
Carrier
Orlando, FL
- $64,500 to $129,500 USD / year
Associate degree with 2+ years of experience designing, programming, or field-testing commercial HVAC and control systems; OR
Added 4 mins ago
Engineer II, Google Cloud
PwC
Tampa, FL · Boca Raton, FL · Miami, FL · Jacksonville, FL · Orlando, FL
What You Must Have
Added 4 mins ago
Google Cloud Engineer, Experienced Associate
PwC
Tampa, FL · Boca Raton, FL · Miami, FL · Jacksonville, FL · Orlando, FL
What You Must Have
Added 4 mins ago
Senior Associate, Azure AI Engineer
PwC
Tampa, FL · Boca Raton, FL · Orlando, FL · Miami, FL · Jacksonville, FL
What You Must Have
Added 33 mins ago
Electrical Superintendent - Field Operations
Burns & McDonnell
Kansas City, MO
+ Must have excellent communication skills, strong leadership skills, and a strong safety background
Added 1 hour ago
SG
Associate Director – Data Analytics and AI
SPI Global US inc
Princeton, NJ
- $231,816 USD / year
Associate Director – Data Analytics and AI: Oversee operations pertaining to the design and development of Artificial Intelligence (Al) and Data Analytics solutions for the company’s…
Added 1 hour ago
Senior Full Stack Engineer - AWS Cloud
Maximus
Lanham, MD
Troubleshoot moderately complex issues, resolve defects, and support testing, deployment, and enhancement activities.
Added 2 hours ago
Electronics Engineer - 3
Northrop Grumman
Chandler, AZ
Preferred Qualifications Associate Engineer/Electronics Engineer:
Added 2 hours ago
Sr. Process Development & Automation Engineer
Abbott
Phoenix, AZ
The Senior Engineer, Process Development & Automation leads, manages, implements, and provides technical engineering support for a variety of process automation hardware, software…
Added 2 hours ago
V
R&D Embedded Software Engineer
Veralto
Loveland, CO
- $95,000 to $105,000 USD / year
Experience in Agile project management, continuous integration, and unit testing.
Added 2 hours ago
V
Senior Software Engineer
Veralto
Fort Collins, CO
- $110,000 to $120,000 USD / year
Reporting to the Software Engineering Manager, the Senior Software Engineer performs software design and development, delivers high-quality and secure code, mentors engineers, provides…
Added 2 hours ago
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Sr. Cloud Applications Engineer
Jobgether
Remote, United States
- $130,000 to $155,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Cloud Applications Engineer based in the United States.
Added 3 hours ago
Senior Design Engineer - Quantum
Pride Mobility Products Corp.
Duryea, PA
Added 3 hours ago
OT Security Engineer
CGI Technologies and Solutions, Inc.
Pittsburgh, PA
CGI is looking for operational Technology (OT) security engineer for a fulltime position in New Orleans.
Added 3 hours ago
J
Telecom Engineer
Jobgether
Remote, United States
- $73,000 to $95,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Telecom Engineer based in the United States.
Added 4 hours ago
Regional Geotechnical Principal
ECS Ltd
Roanoke, VA
Mentors Associate Principals, Senior Project Managers, and emerging leaders
Added 4 hours ago
Regional Geotechnical Principal
ECS Ltd
Chesapeake, VA
Mentors Associate Principals, Senior Project Managers, and emerging leaders
Added 4 hours ago
Regional Geotechnical Principal
ECS Ltd
Richmond, VA
Mentors Associate Principals, Senior Project Managers, and emerging leaders
Added 4 hours ago
Regional Geotechnical Principal
ECS Ltd
Fredericksburg, VA
Mentors Associate Principals, Senior Project Managers, and emerging leaders
Added 4 hours ago
Regional Geotechnical Principal
ECS Ltd
Charlottesville, VA
Mentors Associate Principals, Senior Project Managers, and emerging leaders
Added 4 hours ago
Regional Geotechnical Principal
ECS Ltd
Williamsburg, VA
Mentors Associate Principals, Senior Project Managers, and emerging leaders
Added 4 hours ago
Google Cloud Engineer, Experienced Associate
PwC
Las Vegas, NV
What You Must Have

Amazon

Software Development Engineer, Customer Experience Improvement - Defect Enrichment

Austin, TX, United States

Apply on usnlx.com About employer

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Job details

Posting language: English
Posted: Oct 16, 2026

Original job description

Description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team

ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic Qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language

Preferred Qualifications

3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TX, Austin - 143,700.00 - 194,400.00 USD annually

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More about this job

Skills

Software development
Customer experience
Customer service
Prioritization
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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Jobs in the United States