Jobs in the United States

25+ jobs

Save this search

Added 12 mins ago
RU
Principal Full Stack Engineer
Randstad USA
Research Triangle Park, NC
- $81 to $82 USD / hour
Commitment to quality-first engineering through TDD, automated testing, and secure coding practices
Added 12 mins ago
Principal Embedded Software Security Engineer -S3E
RTX
United States
Software Security Sensors and Effectors (S3E) Department is looking to hire a Senior Software Security Engineer in Tucson, AZ.
Added 12 mins ago
Principal Software Engineer, DevSecOps (Hybrid)
RTX
United States
This is the PERFECT position for a Principal level Software Engineer with a strong background in embedded Software Engineering, has a passion for DevSecOps, and wants to work on pipeline…
Added 13 mins ago
Application Security Engineer
Wawa Inc.
Media, PA
…ready to soar. Job Description Job Title: Application Security Engineer Location: Corporate Department: Information Technology Job Summary: The Application Security Engineer is responsible…
Added 14 mins ago
HN
Cybersecurity Engineer - Principal
Huntington National Bank
Harrisburg, PA
- $93,000 to $189,000 USD / year
The Cybersecurity Engineer - Principal is expected to provide technical and engineering expertise for the Cyber Security Department. The successful candidate will need to demonstrate their…
Added 15 mins ago
C
Sr Data Engineer 1
ComEd
OAKBROOK TERRACE, IL
- $104,800 USD / year
…solutions, products, and processes under the guidance of a Principal Data Engineer or Manager. May coordinate tasks for other team…
Added 30 mins ago
Principal Project Engineer
Aerospace
Lancaster, PA
…champion, and as structured product development mentor for the engineering…
Added 30 mins ago
TP
Principal Data Engineer – Data Platform
The Planet Group
Irving, TX
- $80 to $95 USD / hour
The Planet Group has partnered with a Dallas area company to locate a senior data engineer who enjoys solving complicated data problems, improving existing systems, and helping teams build…
Added 33 mins ago
Principal Enterprise Software Engineer
Wolters Kluwer United States Inc.
Kennesaw, GA · Houston, TX · Minneapolis, MN
Wolters Kluwer is seeking a hands-on Principal AI Solutions Engineer in our Architecture & Engineering Services (AES) Team to architect, build, and deploy enterprise-scale AI solutions on…
Added 47 mins ago
CI
Principal Software Engineer, CBCI
CloudBees Inc
Denver, CO
- $200,000 to $230,000 USD / year
We are looking for a Principal Software Engineer to set technical direction for the CloudBees CI product area and turn that direction into working software. You will lead architecture and…
Added 57 mins ago
SC
Principal Avionics Systems and Flight Test Engineer
S-Tec Corporation
Mineral Wells, TX
- $140,000 to $160,000 USD / year
Onsite – Mineral Wells, TXOur Moog Military Aircraft Group is looking for a Principal Avionics Systems and Flight Test Engineer to provide master level technical contribution in the design…
Added 58 mins ago
A
Principal Antenna/RF Engineer
Aerospace
Lansdale, PA
- $166,000 to $207,000 USD / year
As a Principal Wireless/ RF Engineer specializing in Antenna Technology at Honeywell Aerospace (HONA), your expertise and contributions will have a direct impact on business and technology.…
Added 1 hour ago
Principal Software Engineer
Highmark Health
Remote, United States
We are seeking a visionary Principal Software Engineer responsible for building scalable public-facing software applications across Digital Member Experience channels. As a key player…
Added 1 hour ago
Principal Technical Program Manager
OpenLoop Health
Remote, United States
This is a principal-level individual contributor role and one of the most senior TPM positions at OpenLoop. You will help set direction for how OpenLoop plans, prioritizes, and delivers its…
Added 1 hour ago
Principal Full Stack Engineer 181174
CTI Consulting
westlake, TX
As a Principal Software Engineer, this individual serves as a technical leader
Added 1 hour ago
Principal Full Stack Engineer 181740
CTI Consulting
Durham, NC
quality-first engineering through TDD, automated testing, and secure
Added 1 hour ago
Civil Project Manager
ADTEK Engineers
Fairfax, VA
ADTEK Engineers, Inc. is a multi-disciplinary engineering firm providing comprehensive civil engineering, structural engineering, surveying, planning, and specialty engineering services.
Added 1 hour ago
DevSecOps Engineer Principal
SAIC
Remote, United States
SAIC is seeking an experienced and dedicated DevSecOps Engineer Principal to support the design, deployment, operation, and maintenance of secure, scalable Cloud products and services…
Added 1 hour ago
Senior Solutions Systems Engineer
Wabtec
West Melbourne, FL
The Senior Solutions Systems Engineer serves as a recognized technical expert responsible for defining, governing, and advancing integrated railroad technology solutions across Digital…
Added 1 hour ago
Senior Solutions Systems Engineer
Wabtec
Erie, PA
The Senior Solutions Systems Engineer serves as a recognized technical expert responsible for defining, governing, and advancing integrated railroad technology solutions across Digital…
Added 1 hour ago
Senior Solutions Systems Engineer
Wabtec
Pittsburgh, PA
The Senior Solutions Systems Engineer serves as a recognized technical expert responsible for defining, governing, and advancing integrated railroad technology solutions across Digital…
Added 1 hour ago
Senior Solutions Systems Engineer
Wabtec
Jacksonville, FL
The Senior Solutions Systems Engineer serves as a recognized technical expert responsible for defining, governing, and advancing integrated railroad technology solutions across Digital…
Added 1 hour ago
Senior Solutions Systems Engineer
Wabtec
Cedar Rapids, IA
The Senior Solutions Systems Engineer serves as a recognized technical expert responsible for defining, governing, and advancing integrated railroad technology solutions across Digital…
Added 1 hour ago
Experienced principal blockchain engineer with payment and exchange building experience
Travoom
Santa Monica, CA
A degree in Computer Science, Software Engineering, Mathematics, or a related technical field.
Added 1 hour ago
Associate Principal Engineer - Integration Solutions Architect (Hands-on)
Nagarro
Jersey City, NJ
4+ years of enterprise integration or solution-architecture experience with hands-on software engineering responsibility.

Amazon

Software Development Engineer, Amazon Customer Service AI powered Content Solutions

Seattle, WA, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Aug 4, 2026

Original job description

Description

We are seeking a talented leader with strong technical background to join our Customer Experience Products organization on the CS (Amazon Customer Service) Content Solutions team. In this pivotal role, you will be reimagining how we create and manage content in a Native AI-world, distilling long-form CS help articles, policies, and standard operating procedures to their core underlying policy facts ('Knowledge Artifacts'). You will have the opportunity to influence a large group of product owners, software engineers, machine learning experts, and data scientists globally as we build the foundation that AI powers customer service experiences across Amazon. This role will give you the chance to tackle challenges that influence millions of customers, sellers, and products around the world across diverse set of marketplaces, languages and locales

Key job responsibilities

Lead the design, implementation, and successful delivery of large-scale software efforts involving significant work on the CS Knowledge platform, working backwards from customer needs to define vision and architecture.
Architect and develop robust, scalable services that handle millions of concurrent users and billions of requests
Champion software development best practices by implementing both traditional methodologies and AI-enhanced tools for code standards, testing, and debugging
Partner with diverse stakeholders to understand requirements, priorities, and processes, serving as the primary point of contact for project deliverables across teams.
Propose and implement new projects and system improvements, setting clear, measurable quality goals for your organization in a data-driven way that improves performance and cost efficiency.

A day in the life

As a Software Development Engineer, you'll be a technical leader helping drive decisions that impact critical customer experiences. You'll tackle complex technical initiatives head-on, building high-quality, scalable systems that serve our global customer base. Working closely with principal engineers, you'll help shape our technical architecture while maintaining direct ownership of key components.

About the team

This role sits within the Customer Experience Products organization on the CS Knowledge team. Our vision is a world where customer and associate-facing CS content is always relevant, accurate, complete, and fresh, and is served-up effectively across all channels. We're shifting the paradigm for content creation and maintenance, moving from an output-driven approach based on static content types to a trusted set of artifacts about Amazon products, services, and policies that generate accurate, consistent, and personalized content in any form. Join our team to help build the foundation that powers customer service experiences across Amazon.

Basic Qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field

Preferred Qualifications

3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

Apply About employer

More about this job

Skills

Software development
Customer service
Customer experience
Define artistic vision
Debugging
Content creation
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

Report this job